The Cancelling Vonage Story

Tom has been getting tons of traffic on this blog entry regarding his call to cancel Vonage service and he posted it less than 24 hours ago! However where Tom sees a problem, I see intelligent business. Doing everything possible to keep a customer is smart business. It may be a sign of trouble but does not necessarily indicate trouble. Anyone who has ever cancelled a credit card knows that you generally get an agent who does whatever it takes to keep you. Retention agents get paid good money to ensure you don’t defect and to Vonage’s credit, they are doing whatever they can to keep the revenue flowing in.

My comment on Vonage not allowing you to have a recording telling callers of your new phone number… This is pretty lousy service and ensures Vonage will piss off customers to such an extent they will make sure to tell friends not to sign up. I agree with Tom that a charge of perhaps $5/month is acceptable to have a recording telling people of your new number.

  • Marcia Alley
    March 31, 2008 at 4:47 pm

    I know how you feel. I had my nightmare last for 3 months. I had called 25 days after signing up with vonage to cancel my service. To my shock I was charged for 2 months of serivce after I had canceled. I called vonage to request that they credit my credit card for the 2 months. They would not credit my credit card and on top of that they wanted to charge me $109.99 for late cancellation fees. I told them that I was not going to pay for the cancellation fees because I had canceled with in the 30 days after my sign up date. They refused to wave those charges and refused to again cancel my service. They just would not let me cancel my service at all. Now I have to close my credit card to ensure that they don’t charge me again for service I haven’t used, don’t want and can not cancel.

  • Nancy Mailloux
    July 26, 2008 at 4:23 pm

    I hawe an attorney who might be wiling to do a class action suite for all of us that have been scamed by Von. His name is Clay Townsend from Morgan and Morgan from FLORIDA.

  • Mike Mailbox
    March 5, 2009 at 1:40 pm

    Service on Vonage worked well in 2006 & 2007, so we elected to change to pre-paid Annual Credit Card Billing August 07. Starting in 2008, we had daily “Lost Service” calls, where we see Caller ID, but could not answer. Many, many, repair calls to Vonage failed to fix the problem, even after they sent a technician to the house. I suspected the problem was with the Vonage supplied Router. However, they refused to do anything about the Router, which was out of Warranty, UNLESS WE PAID $149. Problems persisted, and we “Ported” our phone number and service to our Cable Provider (Works GREAT there), and notified vonage to CANCEL and REFUND the unused pre-paid $210.75 Service Fee.
    Vonage refused a REFUND, citing a “Money Back Guarantee” policy ONLY “if you terminate service within 30 days from your subscription date”.
    This is a RIP OFF SERVICE! AVOID these guys at Vonage.

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