Cablevision Customer Service

July 15, 2007
I have been consistently impressed with Cablevision customer service. I am having a problem with my network and it is potentially complicated. From time to time the network experiences packet loss for a few minute period.
 
I have also noticed that my Belkin UPS is making clicking noises. I wonder if these problems are related. Anyway, the Cablevision team has been pretty responsive and helpful.
 
Hopefully we can get this problem fixed soon as you might imagine my VoIP conversations are less than stellar with periods of packet loss.
 
I asked what IP address they ping to and they said they couldn’t tell me. I thought this was kind of weird. I think they are using NAT and the address would be of no use to me. I am not sure but this seemed like a weird thing to tell a customer.


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Comments to Cablevision Customer Service

RE: Cablevision Customer Service

[quote]I asked what IP address they ping to and they said they couldn’t tell me. I thought this was kind of weird. I think they are using NAT and the address would be of no use to me. I am not sure but this seemed like a weird thing to tell a customer.[/quote]

Cablevision acts as though it's a Top Secret thing. I asked them if they accepted sip url calling and they had absolutely no clue what I was talking about.

So then I asked them what there sip server was. The Customer service rep changed her tone and and said "thats 'private information'" It's not like I asked what the rep what her cup size was!

Anyway.. if anyone out there knows whether they can accept sip uri calls please let us know.

As far as the server information one day when I have nothing to do (and am bored) I'll just look at the data going over the network here and see exactly what the hell it's doing.


 
By Richie


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