Comcast Customer Support

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Comcast Customer Support

This morning I went to Wikipedia to look up the formal definition for the term ballistic. Most of us know there is a term “going ballistic” which basically means freaking out in a potentially violent manner. Wikipedia doesn’t have an entry for ballistic in the singular form but they do have the plural – ballistics - and they describe it as the science of mechanics dealing with the motion, behavior and effects of projectiles, especially bullets, gravity bombs, rockets and the like.
 
Notice the definition has no mention of the word hammer. It has no mention of destroying your local cable office. It has no mention of restraining orders, being a senior citizen or having triple-play services installed.
 
Yet, while reading Russell Shaw’s post on Mona Shaw, I can’t describe her activity as anything other than going ballistic in response to poor Comcast customer service. Here are the details.


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