Customer Care Center

Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space Customer Care Center

I love Jeff Bezos and think he is quite a visionary. I am also a loyal customer. I really am. But when I saw the news that was opening a new customer care center I couldn’t help but laugh. Jeff was the person that said e-commerce would kill the call center.

Other than this predication, Jeff has been right on virtually with everything else he has done and Amazon’s continued success is proof of this. I can’t remember the exact quote or find a link to what Jeff said so if anyone out there knows the exact words or has a link to a page with the quote, please comment away.

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