The Oracle machine seems to keep rolling along day after day, week after week. Not only does the company continue to acquire best of breed companies and add them to their product/service offering they are also busy spending time educating the masses on a number of topics.
I recently came across some informative white papers from Oracle on a variety of topics.
TMCnet’s Stefania Viscusi wrote an article recently about Transforming IT which focuses on an Oracle white paper of a similar name. The white paper takes the readers through convergence, good governance and focuses a good deal on hosted services. Here is the Oracle white paper if you want to learn more.
Another article by Stefania details CRM/call center on-demand solutions and features a case study on how hosted call center services helped an SMB provide better service in their virtual call center.
According to Stefania, “With the solution, not only were they able to better manage incoming call requests and better answer to caller needs, they were also able to allow agents to work from home. The solution routes calls to a virtual network of agents to collect information and get technicians out into the field.”
Here is the white paper on CRM Call Center on Demand for more information.
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