Technical problems prevented some Comcast customers New England from accessing Google's servers. In a widely-published statement, Comcast said “there was a hardware problem with one of our servers in Massachusetts today, which prevented a small number of customers in the area from connecting to some Web sites for a brief period of time. This was an isolated and random issue which we quickly resolved as soon as we became aware of it.”

“Comcast apologizes for any inconvenience this problem may have caused. Our goal is to provide a superior Internet experience for our customers, which includes being able to access all of the Web sites of their choice.”