Call Recording

Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Call Recording

I recently noticed the new VoIP call recording channel on TMCnet and thought it was worth checking out as VoIP call recording is becoming a fast growing area? Why? Well call centers need to record as many calls as feasible to protect themselves and also to ensure they comply with myriad regulations.
 
In addition – and speaking of myriad regulations – Sox regulations are quite onerous and public and private companies need to consider recording all calls to comply with various state and federal laws.
 
This channel will be a good resource for call recording in the world of IP communications and as I perused it just now I learned In-Stat says 7.9% of US households use a VoIP service. Pretty amazing. I also think the graphics are really different. Nicely done.


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