Blackberry Troubleshooting Webinar

Please excuse the self-promotional plug but I thought it worth mentioning that on March 31, 2009 there will be a TMCnet webinar focusing on the top 10 BlackBerry troubleshooting tips for enterprise activations. The growth of the RIM platform continues at an incredible pace and as companies look to become more efficient it makes sense to be as educated as possible on the various errors and problems you might encounter.

This particular webinar will focus on a slew of important topics from device issues to the server to integration with Exchange/Outlook and carrier issues. Here are the details and registration information:

Top 10 BlackBerry Troubleshooting Tips for Enterprise Activations

Tuesday, March 31, 2009 2:00pm ET / 11:00am PT

Are you spending a lot of time troubleshooting failed enterprise activations (EA)? If so, attend this webinar for tips on ways to quickly and proactively identify and resolve 10 common EA issues. This technical webinar will identify critical log file errors, tests, and configurations to pay close attention to when troubleshooting enterprise activation issues. BlackBerry administrators & help desk operators will benefit the most from the tips revealed during the webinar.

Register Now

You will learn to identify how the following infrastructure problems impact activations:

1. BlackBerry Enterprise Server problems

2. Carrier provisioning & service issues

3. Exchange/ Outlook oriented problems

4. Microsoft SQL server availability

5. BlackBerry smartphone problems

You will learn how to troubleshoot & resolve 10 unique problems, including:

1. Activations fail with the following message: “An error has occurred. Please contact your system administrator”

2. BlackBerry shows “Activating,” and then “Retrying,” but activation eventually fails with the following message
“The server is not responding. Please contact your System Administrator”

3. Activation fails with the following error “Activation error: Contact Service Administrator”

4. Activation hangs at the “Waiting for Services” stage

5. Activation hangs during the slow synchronization process

After the presentation, the Webinar will be open for a live Q&A.  Be sure to have your questions ready!




Ahmed Datoo
VP, Product Management, Zenprise

Ahmed’s experience in the technology industry spans operations, software engineering, and product management. Prior to Zenprise, Ahmed was at EDS where he was a global Director of Automated Operations. While at EDS, Ahmed built and launched several workflow automation and monitoring automation modules that generated multi-million dollar savings globally.

Prior to EDS, Ahmed was on Loudcloud’s product management team where he focused on monitoring, storage, and performance networking products. Ahmed started his career as a consultant at Accenture where he created high tech product development strategies for telecos, media conglomerates, and hardware manufacturers.


Erik K Linask
Group Managing Editor, TMCnet

Erik oversees the daily operation of TMCnet, which delivers news, information, videos, white papers, podcasts, and more to three million visitors each month. He is also a contributor to TMCnet as well as TMC’s IP Communications publications. Prior to joining the TMC team, several years ago, he was Managing Editor at Global Custodian, a global securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.




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