As you may recall I was in Lisbon Portugal just last week and while there I had a chance to meet with Altitude Software an IP contact center software company who is very successful in Europe, South America, the middle east and other parts of the world. Just a week after my meeting the company has some news. One of the company’s customers it seems has won an award for customer service. With all the complaints about customer service these days, I thought it worth sharing the good news for Altitude Software.
Of course good customer service is not just about technology. This is something I am constantly reminding people. Still, good technology can help by reducing hold times and increasing first call resolution. Good technology also allows customer data to travel with a call as it is transferred. This is course means customers don’t have to repeat their info again and again – something I really hate to do.