Call Center Training

The field for call center training is expanding rapidly – perhaps because there are so many new call center agents being hired on a daily basis. It is staggering that even in the US the pace of call center growth is brisk. As these agents are hired, call center training becomes a more important issue as some call centers have had turnover rates in the hundreds of percent range.

This subject came up recently as I was discussing Call center training with a coworker who told me Ulysses Learning wants to be known as the call center training company.

Certainly there are many companies looking to be leaders in call center training and with thousands of new agents being hired each day there is lots of opportunity out there. Hopefully companies like Ulysses are targeting Dell and other companies who are getting slammed for hiring untrained call center agents.

One can only hope companies take call center agent training more seriously as the world becomes more competitive and people like Lou Dobbs begin to berate companies who not only use overseas agents but who take a customer service hit for doing so.

See also:

Dell: More, Not Better, Call Centers The Answer!
The CRM Week In Review
Dell Call Center Deja Vu
Sales slump prompts Dell to rethink strategy

  • Ronnie anthony
    December 9, 2006 at 11:32 am

    well….!!
    i m doin work in a call center an the campines r dsl sales…an the other 1 is vactaion campine but i m not soo gud in that so i wan a pitch that can help me out in that compines to hav mich sales.thanku.

  • T.R.Bakshi
    December 31, 2006 at 7:02 am

    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    T.R.Bakshi

  • Ahmed Premashish
    March 6, 2007 at 5:49 am

    Dear Sir
    I want to about the payment system of the tranning and how much it cost.
    I want to know the plase where I will get the infofmation about the tranning.
    If you send me the informations I will appretiate the help from you.
    I much Thank You.
    Ahmed Premashish.
    Dhanmondi,Dhaka.
    6-3-07.

  • mh zulfiqar
    April 8, 2007 at 12:53 am

    If you are interested to open a call center please contact us, we are capable of handling training workforce management and provide human resource team in bangladesh.
    thanks

  • mary ann g. manalo
    July 4, 2007 at 1:34 am

    give me a training as a call center agent.

  • motiur rahman
    August 8, 2007 at 7:23 am

    hi
    i am motiur from Dhaka, Bangladesh wanna learn about call center and how it works? i wanna start a call center. will you please help me to do any more?
    please mail me “motiur1981@gmail.com”
    thanks
    motiur rahman

  • Fazle Rabby
    August 13, 2007 at 2:04 am

    TO MOTIUR.
    Hey Motiur,
    You can contact me anything about call centers in Bangladesh. I will be able to help you from call center training to call center sloutions. Visit our website : http://www.aeontechnologiesbd.com
    Hope to hear from you soon.
    Fazle Rabby

  • Syed mohidul Kabir
    November 27, 2007 at 2:57 am

    hi
    i am Mohidul Kabir , Bangladesh wanna learn about call center and how it works? i wanna start a call center. will you please help me to do any more?
    please mail me “mohidul59@hotmail.com

  • mubeshir
    November 29, 2007 at 10:03 am

    Hi
    we are in india (hyd) based company . specailly call center training.training people in call centers we have well qualified trainer with experienced in mnc. we would like to expand our bussiness in bangladesh we are looking forward for a companies in bangladesh to help us out ……
    looking forward for a positive respond
    intrested one can mail me at hr.careernetworks@gmail.com

  • D.K Chhetri
    January 2, 2008 at 11:51 pm

    Hi,
    I am interested to open the call centre in Bhutan and I am based in capital City Thimphu. Pls let me know if there is anyone interested to work in joint venture. Pls contact me in my Email ID dotenterprise@druknet.bt

  • JEFFREY HERMOSO
    January 29, 2008 at 12:33 am

    SIR,
    ME AND A COUPLE OF MY BUDDIES ARE INTERESTED IN OPENING A CALL CENTER IN THE PHILIPPINES. WE BELIEVED THAT WE WILL BE ABLE TO PROVIDE A QUALITY CALL CENTER FOR COMPANIES WHO NEEDS A LIVE PERSON TO TALK TO EVEN WHEN IT’S THE MIDDLE OF THE NIGHT HERE IN THE US.
    UNFORTUNATELY, WE DO NOT HAVE AN IDEA ON HOW TO START ON THIS KIND OF BUSSINESS. PLEASE GIVE US A LIGHT ON THIS MATTER.
    THANK YOU VERY MUCH
    SINCERELY,
    JEFF HERMOSO

  • Jamal
    March 6, 2008 at 11:05 am

    I want to setup a call centre in Bangladesh. What can I do?

  • A.R.M.KAMAL
    March 8, 2008 at 7:38 am

    Hi
    I am interested to open the call center in Bangladesh.I’m based on capital city Dhaka and Chittagong. Pls let me know if there is anyone interested to work in joint venture. Kind with contact me.
    NB: Partner Who have enough knowledge will be impresses most.
    Thank you
    Kamal
    for Contact : +8801726210321
    +8801671718258
    +60122289349
    Email : kamal@zxonline.com
    sufats@aol.com

  • shawon
    March 12, 2008 at 7:23 am

    Hi
    I am interested to open the call center in Bangladesh.I’m based on capital city Dhaka. i want to make a call center & a advising farm.Pls let me know if there is anyone interested to work in joint venture.Pls contact me in my Email ID trd_line@yahoo.com
    NB: Partner Who have enough knowledge will be impresses most.
    hasan
    01914740860

  • Sumit
    March 13, 2008 at 11:28 am

    I am looking for centers in and around Bhutan, Bangladesh and Nepal. The primary objective of the centers would be lead generation and pre marketing survey. A good quality human resource pool and technical infrastructure is necessary. Centers would be paid in advance. Thanks.
    Regards,
    Sumit

  • Sudip
    March 14, 2008 at 7:42 am

    I want to start a small-scale call centre in Bangladesh.Is there anybody who can help me out by giving some information (technical,markets etc.).I am badly in need of these info.
    Please contact me on the followings:
    kcs_bd@yahoo.com

  • Mohammad Ali sikder
    March 17, 2008 at 1:41 am

    i Luvs u
    Cares 4 u &
    Misses U
    Bcoz
    One day u may wake up frm ur sleep
    And realize that u’ve lost the moon while counting stars …

  • Tomal
    March 18, 2008 at 9:41 am

    Dear Sir,
    Could u plz help me to get info about the cell Center, Such as what is it, How it works or what is the scale of invesment to setup a call center. What are the requirement to setup a cal center such as Human recource, Computing etc.
    Thanks
    Tomal
    3/18
    ============

  • ayesha
    March 19, 2008 at 9:25 am

    Dear Sir,
    could u plz help me to get in4mation about the call center & also give me training as a call center empolye.
    With Thanks,
    Ayesha.
    01671717818

  • Wahidur Rahman khan
    March 20, 2008 at 12:28 am

    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    Wahid

  • Sarkar K S
    March 20, 2008 at 8:50 am

    RE: Call Center Training
    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    Sarkar K S

  • Zehad Pervez
    March 20, 2008 at 12:52 pm

    I would like to launch a call center. Please give me advice for this.

  • Mohammed Younush
    March 20, 2008 at 1:57 pm

    we 24 person have formed a private limited company . One of the major objective of the company is to work as call center for home and abroad. We want to get expertise and training from person/company having knowledge/experise in this area. Interested person/company is requested to mail us at info@kholaboard.com

  • call center software
    March 20, 2008 at 2:41 pm

    Hi, need call center software and other information? we can help u.

  • Azizur rahman
    March 20, 2008 at 5:06 pm

    I would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.
    thanx a lot
    azim

  • Mohammed Younush
    March 21, 2008 at 12:05 am

    we 24 person have formed a private limited company incorporated in bangladesh. One of the major objective of the company is to work as call center for home and abroad. We want to get expertise and training from person/company having knowledge/experise in this area. Interested person/company is requested to mail us at info@kholaboard.com .
    We may work in joint venture

  • Abidur Rahman Chowdhury
    March 21, 2008 at 4:14 am

    Dear Sir/Madam
    We have a work group in Bangladesh We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further by mail at abirbdit@yahoo.com
    We look forward to hear from you.
    Regards,
    Abir

  • saraf uddin talukder
    March 21, 2008 at 5:50 pm

    please visit in one week to know answers to you queries on call centre solution.\
    regards
    http://www.callcentrebangladesh.com
    http://www.ireve.com
    http://www.callcentrebangladesh.net

  • shihab
    March 22, 2008 at 3:19 am

    Dear sir,
    I want to work in call center. For that I want to develop myself through training.plz u inform me, how to do it.
    if any boby contact me,plz call or email as bellow,
    01819131361&pharmshihab_uap@yahoo.com

  • priyanka Ghosh
    March 22, 2008 at 12:31 pm

    Hi All,
    we are a premier offshore outsourcing business management consulting firm,we specialied in Turney projects in call center.We setup call centers,Provide technology,Voip Services,Processes,Training( voice n accent,Grooming ) and Management handling systems,its A-Z solution to them who want to start a call center.
    Please contact with contact details
    Priyanka.ghosh@hotmail.com

  • Md. Abraham Linkon
    March 22, 2008 at 3:50 pm

    i would like to start training on call center in Bangladesh and also would like to go for call center business.Pls let me know if there is anyone interested to work in joint venture.Pls contact me in my Email ID linkon75@gmail.com
    Md. Abraham Linkon
    e-mail: linkon75@gmail.com
    cell: +8801714117018
    &+8801199387351

  • Mohammad Nazmul Huda
    March 23, 2008 at 5:04 am

    Dear sir,
    I want to setup a call center in Bangladesh. I need to know the technology first. Can you give me some information about call center feature and technologies.
    Thanks and Regards
    Mohammad nazmul Huda

  • Md. Nasim Ahmed
    March 23, 2008 at 5:31 am

    Dear sir/ madam,
    I want to know about call center
    Best regards
    Nasim

  • Neamul Haque Khan
    March 23, 2008 at 9:22 am

    RE: Call Center Training
    I would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.
    thanx a lot
    Neamul Haque Khan

  • md irshad Ali bhuiyan
    March 23, 2008 at 12:04 pm

    dear all,
    we are one of the leading company in Bangladesh for export,We are interested to establish a. Call center on joint venture systeam. Also need the turnkey project ,PLs contract with us. Info@bhuiyangroup.com. bhuiyangroupbd@yahoo.com
    Best regds. Md irshad Ali. Bhuiyan

  • MASUD CHOWDHURY
    March 23, 2008 at 3:12 pm

    I would like to start training on call center in Bangladesh and also would like to go for call center business after getting lisence. Kindly let us know how to proceed further.
    thnx a lot
    Masud Chowdhury

  • priyanka Ghosh
    March 23, 2008 at 3:50 pm

    Hi Mr. Neamul and Mr.Nazmul Huda,
    You can contact me for any kind of call center business,we are pioneer of setting up call centers,Call center technologies ( we are Wipro associate),Traning ( voice n Accent,Grooming )Processes ( all direct client),voip services,A-Z solution.
    Priyanka.ghosh@hotmail.com

  • Mosharrof Hossain
    March 24, 2008 at 2:23 am

    I would like to start training call center in bangladesh and create a call center group.thank u.

  • rabi ahmed
    March 24, 2008 at 8:30 am

    i want to know about all information of call canter. i am intereste to Training on Call Center .what can i do ?

  • Kamrul Ahsan
    March 25, 2008 at 3:25 am

    i want to know about all information of call canter. i am intereste to Training on Call Center .what can i do ?

  • Zubayer
    March 25, 2008 at 4:03 am

    See my profile at linkedin
    http://www.linkedin.com/in/afaurq

  • Ali Zubayer Faruq
    March 25, 2008 at 4:56 am

    Please mail me for call center setup related ideas.
    see my linkedin profile:
    http://www.linkedin.com/in/afaurq
    Rgds,
    Zubayer

  • SHAWON
    March 25, 2008 at 7:27 am

    setup a call centre in bangladesh. PLS HELP.
    SHAWON

  • MD. REFAITH IBNEY AMIN
    March 26, 2008 at 1:16 am

    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    MD. REFAITH IBNEY AMIN

  • Ali Zubayer Faruq
    March 26, 2008 at 7:46 am

    I would appreciate the request from the prospective client’s only.
    Mail me at ali.faruq@gmail.com with filling up the following queries:
    1. Name of the Company
    2. Preferred site location for call center building
    3. Focus for Internationl/domestic call handling
    4. Inbound/Outbound operation
    5. Do you have prior call center experience
    6. What is your expected budget for call center technology
    7. Setup required for How many seater call center agents
    Once you fill this information and send to me then I will surely contact you.

  • Anwarul Haque
    March 27, 2008 at 1:28 am

    I want to setup a small scale call center at Dhaka. need some information.
    anwarulprodhan@yahoo.com

  • MD. REFAITH IBNEY AMIN
    March 27, 2008 at 10:29 am

    Dear Sir;
    Thanks for your reply; you will be happy to hear that Bangladesh Government is going to give the license on call center. I’m one of them to hold a license. As previously there were no scope to work on this business, so I don’t have any experience but I’ve the confidence to cover up the required skill very shortly. Looking for your cooperation.I’m trying give the information you asked on below.
    1. Name of the Company
    Ans: AMIN_R. TECNOLOGY.
    2. Preferred site location for call center building
    Ans: AT CAPITAL OF BANGLADESH (DHAKA).
    2. Focus for Internationl/domestic call handling
    Ans: BOTH.
    3. Do you have prior call center experience
    Ans: NO.
    4. What is your expected budget for call center technology
    Ans: TK: 5-10 LAC.
    5. Setup required for How many seater call center agents
    Ans: 25.
    Regards,
    MD. REFAITH IBNEY AMIN

  • Ali Zubayer Faruq
    March 28, 2008 at 1:48 pm

    Dear Refaith,
    I would appreciate if you send me mail at my gmail.com from your email address. but to address you here in public which would be useful to all:
    1. Call center is quite a bit costly project which BTRC might forget to address. First of all as consultant I can tell you that the budget u forcasted is really not worthy of setting up a call center.
    2. You need to consider the place, technology, man power and at least 1 year operation cost.
    Anyway, I will write about in details here so that all can be benefited.
    Regards,
    Zubayer

  • Tushi
    March 30, 2008 at 5:40 am

    Sir,
    I dont know how to establish the call center, but if any one try to think and wants to established a call center in bangladesh, who can help my group?
    If anyone interest to help us please contact with me.
    Regurding
    tushi@inbox.com

  • Shajed
    March 30, 2008 at 11:53 pm

    Hi,
    I also want to build a call center in Dhaka. I already collected some information about call center. But at this stage i need someone (not only one) to discasue about it. In this web i saw that there are many people who intarested in this sector. I request those person who live in dhanmondi or nearer or who interested to discuse, thay can join with us friday evening in dhanmondi lake at 5.00pm. I think we need more discuse about it because of it is a brand new sector in our country.
    01552449675
    shajed
    BBS

  • M.S.R.Sujan
    March 30, 2008 at 11:54 pm

    Dear Sir,
    I like to setupa a callcenter in Chittagong city,for that I have need to learn about that detail and intereste to take Training about call center.For trainning where can I go?
    Regards
    M.S.R.SUJAN

  • Umme Salma
    March 31, 2008 at 12:39 am

    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    Umme Salma

  • Md.Kawsar ul Islam
    April 1, 2008 at 10:17 am

    Dear Sir.
    I am Md.Kawsar ul Islam based in Dhaka want to star up call centre business.But I have no previous experience but I have US client.I want to set up a call centre of 10 seats initially.Can U give some suggestion regarding complete solution and cost estimation of 10 seats call centre.
    Thank You.
    Kawsar.
    cell:01552452194.

  • nur mahmud tareq`
    April 2, 2008 at 5:23 am

    dear sir ,
    i am student want to set up a call center in bangladesh. please tell me how can i set up a centre . please help me as regards this matter.
    good bye.

  • Mesbaul Alam
    April 2, 2008 at 12:48 pm

    Anyone wants call centre solution and outsourcing support, feel free to contact us
    (mesbaulalam@hotmail.com). we are here to assist you. We Also expertise from UK, Australia, Canada and also from our home country bangladesh to assist on any training facilities.
    Mesbaul Alam

  • Ali Zubayer Faruq
    April 2, 2008 at 2:29 pm

    Here in this regard let me give you some light on call center business setup and training.
    1. If you do have less budget and few seats to start with i would rather tell you to start as call center operator (3rd option as per BTRC licensing guildeline). Here the idea is that the HCCSP will provide the IP connectivity to the call center operator and end users’ will be using ip softphone to cater service. This is the very easy to use solution at this moment. also the costing would be very less in terms of technology. the msc side configuration and/or trunk configuration will be done there at HSCCP. But for this setup the enterpreneur need to help till the setup of the HSCCP .
    2. In the meantime interested people can have take substancial knowledge on call center operation through web or training session (same can be delivered if someone can organize), acquiring office space, formulating business plan for acquiring customer, hire and train agents etc.
    If you need more information, post your comments at ali.faruq@gmail.com
    Rgds,
    Zubayer

  • Umme Salma
    April 3, 2008 at 2:50 am

    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    Umme Salma
    cell:01718922549
    email:usalma2002@yahoo.com

  • Mohammad Fazlay alahi
    April 3, 2008 at 7:42 am

    Dear Sir.
    I am Md.Fazlay Alahi based in Dhaka want to star up call centre business.But I have no previous experience.Now I m working software Company.Can U give some suggestion.
    Thank You.
    cell: 01817046051,01912146616,01811335360
    E-mail: scholastic_int@yahoo.com

  • Rafi
    April 5, 2008 at 5:07 am

    We have formed a company for setting up a call center, presumably 96 agent capacity at dhaka. We would also like to conduct training for the agents.
    Interested Firms / Individuals with experience may kindly contact :
    cleandhaka@hotmail.com
    within 14 april 2008

  • Mohammed Hasanur Rahman
    April 5, 2008 at 8:48 am

    I want to setup a call center in Dhaka. I need some information about call center, its activities, cost and its business process.

  • Md. Fahim Reza Shanto
    April 5, 2008 at 3:06 pm

    Hi All
    This is Fahim Reza Shanto.I want to start a call centre business what ever the investment.
    But i want to know what is the minimum recuirment investment need for start a call centre business (For How much Computer and Manpower)?
    i have no problem to go with partnership with a good partner.
    Please any further information give and take…
    Shanto
    01914128004,01730039000

  • Nagif Salvah
    April 6, 2008 at 8:51 am

    Hello every one. My name is Nagif. If any one needs any kind of help or want to discuss about the functionality or topology or complete solution about call centre, can contact with me. I will be able to help you in this matter.
    I am personally setting up a centre here in Dhaka. I already had done a market research, software and hardware costing, interior design, network design, power backup. Right at this moment I have 80% of the solution. The rest 20% is depending actually on BTTB and BTRC, about there IPLC connectivity Price.
    I studied the guide line and final proposal. Talked with BTRC about what did they mean about HCCSP, HCCP and Call centre for numerous times. Discussed about the network and call flow.
    I don’t Charge people for giving out information, like some others doing right now. I am offering free help that’s it. There is no catch here.
    I am working on this call centre industry out side bangladesh for last 4 years.
    Again feel free to ask me any question, it doesn’t matter how inane the question, what ever you want to know I will try to answer.
    Email me with your query.
    My contact details are here
    nagifsalvah@btconnect.com

  • NAGIF SALVAH
    April 6, 2008 at 10:30 am

    Hello every one. My name is Nagif. If any one needs any kind of help or want to discuss about the functionality or topology or complete solution about call centre, can contact with me. I will be able to help you in this matter.
    I am working on this call centre industry for last 4 years.
    Feel free to ask me any question, it doesn’t matter how inane the question, what ever you want to know I will try to answer.
    nagifsalvah@btconnect.com

  • kamal
    April 6, 2008 at 6:00 pm

    Dear Sir.
    I am kamal based in Dhaka want to star up call centre business.But I have no previous experience.Now I m working software Company.Can U give some suggestion.
    Thank You.

  • Raisul
    April 7, 2008 at 7:49 am

    Dear
    Is anybody over there to clear my concept about the licensing catagory of BTRC i, e the work flow difference in between Call center/HCC/HCCSP?
    What will be the primary investment for 20 seats agent of call center or HCC?
    I am eagerly waiting for soon reply to my personal e-mail badals@gmail.com
    Regards
    badals@gmail.com

  • Porag
    April 9, 2008 at 5:10 pm

    Hi All
    This is Porag.I want to start a call centre business what ever the investment.
    But i want to know what is the minimum recuirment investment need for start a call centre business (For How much Computer and Manpower)?
    i have no problem to go with partnership with a good partner.
    Please any further information give and take…
    NB. this is inform that i have a business partnar in usa.
    -Porag
    cell:- +8801726152329
    email:- siddikbd@gmail.com
    pstbd@yahoo.com

  • Md. Mortoza Hossain
    April 10, 2008 at 11:12 am

    Dear Sir.
    I am Mortoza Hossain based in Dhaka want to star up call centre business.But I have no previous experience.Now I m working software Company.Can U give some suggestion.
    Thank You.

  • priyanka Ghosh
    April 10, 2008 at 2:14 pm

    Hi All,
    If any company or individual needs profesional assistance and guidance about call center and setting up a call center or training..they are free to contact me..we hav full details about BD govt plans and working procedure also we are pioneer in setting up contact centers,provide technology,voip services,training,management training,six sigma quality training etc.
    Only companies and individuals who are serious not for window shopping.

  • md kamrul hasan
    April 14, 2008 at 12:50 am

    I would like to know about call centre bussiness plese help me & give me details.

  • Kawsar Ahmed Chowdhury
    April 14, 2008 at 2:45 pm

    Hello,
    I m interested in call centre business and i want to do business on it.What I have to do for opening a new call centre..such as investment, human resource, technological capabilities, how can I expand my busuness, who will be the consumer, who will I serve etc.By the way I’ll open it in Bangladesh.
    Please inform me regarding all the above mentioned matters and realted matters which will be beneficial for me to open a new call centre business.
    Regards
    Kawsar Ahmed Chowdhury
    shevanchy@yahoo.com

  • Ali Zubayer Faruq
    April 15, 2008 at 7:39 am

    Hello All,
    Writing after few days. I guess everybody is now very aware of call center business. Anyway, from now on I will start writing on call center and its business perspective, implementation and operational issues. I know there are very few people are in BD who has good knowledge on this industry and technology but somehow without any feasible benefit no body would like to talk abut this. I believe in different ways, if majority of the prospect are clear about this then there might more good opportunity to do consultancy business effective ways.
    Now look:
    1. In all of the above queries, one basic question is “I do not know much about call center business but i want to do business, please give idea?”. Then I will ask the same question why do u then want to do this business, is that the license cost is only 5k? Literally business means you need proper investment and good operations and at the end of the day it should give profit. And for doing that you need prospective client. Here in call center environment the clients are those company who handle everyday lots of contacts, queries, questions from their respective clients. customer service is the only way to do create value addition in this competitive market. So those type of companies need call center. Locally here, think of banks, telcos, Airlines, Real estates, FIs, and/or Govt organizations like desa, wasa etc
    2. Why outsource? First reason is to reduce cost of the company. call center is technology and cost hungry project. So if here in Bangladesh every service industry started doing their own call center then most of the budget of their expansion plan will drain out, rather outsource your regular queries and marketing lead generation process or 3rd party. Here is big question data and information security? So why not start with non secure data and service delivery and follow up calls
    3. What are the components of call center? First is your human agents ( initially do not start with automated voice response system – IVR) cause human touch is more effective then machine voice also IVR should ok to voice out repetitive query which you will identify after you run your call center for at least 1 years. Need more information on IVR? I guess no. Secondly, a PBX or ACD (automatic call distribution) where the call hits and based on logic set and agent availability it will route the call to agent extensions and then a recorder which will record all the voice conversation. Now you are ready with the call center. But who will call your call center? That is the place you need to work out get business.
    To be continued…

  • Md.Belal uddin patwary
    April 16, 2008 at 12:01 pm

    Hello
    I am highly interested to set up small scale call center in dhaka. please let me know how to start it.Please help me in this matter with details information.
    Looking forward your feedback.
    Regards
    Md.Belal Uddin p0atwary
    belal_dhaka@hotmail.com
    belal_009@yahoo.com

  • Md. Raisul islam
    April 17, 2008 at 9:24 am

    Dear Bosses
    I am Raisul I have completed BSc in Computer Engineering from American International University – Bangladesh and a candidate of MS in Electronics & Telecommunication Engineering from North South University. I am trying to establish a call center. One major thing is that so called consultancy firms taking thousands of money my giving some documents. Question is that have they any previous experience to build up a call center? Bosses, please just keep your eyes on internet search engine ( http://www.esnips.com, http://www.google.com etc.) you will find many documents. I think try at your own over the internet for basic and updated information about call center. Like, this forum, we may share our knowledge. I know a company published advertisement in a popular daily news paper on 11.04.2008. The firm is in DOHS is urging 50,000tk for giving you some solution. It is nothing; they have just downloaded it from internet. Some people always try to take some benefits by using public emotion. They know call center is blooming in Bangladesh. They are trying to use it. Like, in previous many training center opened here and there. Now, will you find out them? Be careful. No more today.
    I apologize for any mistake.
    Thanking you with best regards.
    Raisul Islam
    badals@gmail.com

  • Ali Zubayer Faruq
    April 18, 2008 at 10:03 pm

    Dear Raisul,
    Special thanks to you for opening up everybody’s eyes.
    Rgds,
    Zubayer

  • TH
    April 20, 2008 at 7:07 am

    Mz Salma,
    I happened to be a senior govt officer, from Dhaka and had been following keenly the recent uproar about extablishing call centers in Bangladesh.
    Presumeably, people like you, and me and others who are looking for right guidance and advice for taking a decision before jumping into this business. I understand that the prospects are lucrative; and there are many pit holes as well. So far we are more aware of the prospects and lesser about the problems. I will advice you to kindly go through the article written by Zakaria Shwapan in Prothom Alo – last week.
    If you really wanna put your head into it, you may let me know your interest and specialization. Some of us may sit together, ( or chat together), and gather maximum infomation / exchange information about the whole spectrum of the business.
    Regards
    TH

  • TH
    April 20, 2008 at 1:40 pm

    Mz Salma,
    I happened to be a senior govt officer, from Dhaka and had been following keenly the recent uproar about extablishing call centers in Bangladesh.
    Presumeably, people like you, and me and others who are looking for right guidance and advice for taking a decision before jumping into this business. I understand that the prospects are lucrative; and there are many pit holes as well. So far we are more aware of the prospects and lesser about the problems. I will advice you to kindly go through the article written by Zakaria Shwapan in Prothom Alo – last week.
    If you really wanna put your head into it, you may let me know your interest and specialization. Some of us may sit together, ( or chat together), and gather maximum infomation / exchange information about the whole spectrum of the business.
    Regards
    TH

  • MANIR
    April 21, 2008 at 6:12 am

    Hi
    I am interested to open the call center in Bangladesh.I’m based on capital city Dhaka. i want to make a call center & a advising farm.
    Pls let me know if there is anyone interested to work in joint venture.Pls contact me in my Email ID manir22_areen@yahoo.com
    Manir
    01711 666992

  • JOE
    April 21, 2008 at 7:41 am

    Hi all,
    Lot of people are interested in call center setup. I’m an expert in call center setup and the consultency. I’m working in a core network of an operator with soft switch. I have already deployed all IP based Call Center solutions. So for the connectivity, installation and for any technical queries please mail me at joe.redhat@gmail.com stating your contact address.
    Regards,
    JOE

  • Nagif Salvah
    April 27, 2008 at 3:53 pm

    Ali Zubayer Faruq Bro,
    How r you? Hope you are fine; could you be able to explain me IPLC connectivity from centre end via BTTB to client end? And of course the call flow? As I believe your present company is using IPLC from BTTB, I just want to know more. Could you be able to help me out in this?
    Thank you
    Nagif Salvah
    TMCalling

  • TH Emran
    April 27, 2008 at 10:30 pm

    Dear Forum Members,
    Pls go to BTTB web page for having an idea about the leased line cost. BTTB, will reduce this cost by 60 % ( proposed); however, pls note that the SMC ( sub-marine cable) that BTTB subscribes to is only upto Singapore. You will have to have a separate agreement ( through BTTB) to establish a separate node upto NY or London, if you wanna have business with US or Uk.
    Gentlemen,
    Do also cater for the likely migration of your agents. The present labour law, doesn’t suffice to constitute a strong binding force to keep ur agents and supervisors in ur future call centers. Consider ur options – how can you keep ur trained agents from not joining the neighbouring call centers, when they would offer him / her a little higher per hour rate. In India that is the basic problem and the wages increased from 12 – 15 % per year and 80 % wastage rate. That increased the overhead per agent cost and reduced the percentage of profit margin ( increase in profit 29 % and increase of expenditure 36 %).
    Regards

  • Nagif Salvah
    April 28, 2008 at 2:12 pm

    Good point, From my understanding if we are looking for US or UK client our last end from BTTB should be Mersey France.so far I know BTTB have OSS agreement with UK (BT). So BTTB can provide you IPLC link from Dhaka till UK Full circuit.
    Thank you
    Nagif Salvah
    TMCalling

  • Nagif Salvah
    April 28, 2008 at 2:17 pm

    Every business has its own negative side, even a spinning mill project can be a complete disaster. It’s actually up to you how you asses your project. How you can manage and also how hardworking you are.
    Off course its brand new concept, but when garments industry 1st started in our country on late 70’s people was thinking same. They thought it doesn’t have any potential for BD. How can we manage workforce, how can we enter in to the world market, we don’t have expertise here! But now look; garments are one of the leading industries in our country. It’s our human instinct to refuse technology. Now days Banks giving you free atm still lots of people refuse to open a bank account. Even till today lots of people refuse to use bank, they prefer cash dealing.
    Well I read Zakaria Shwapan’s article on Prothom-alo. Let me answer you few points that I disagree with him. 1st thing he mentioned that size of a contract centre. He was saying its basically if you don’t start with a large one you wont be able to survive in this market because most call centers are bigger in its seat capacity(he mentioned minimum 50 seat), in present scenario lots of SME company outsource there work. Currently I have 3 work orders all asking for 3 to 6 seater centre! So it’s not true that you have to do a 50 seater centre. Now comes to electricity problem. well this is a big problem for us now but by the time call center’s are going to be operational it will be autumn that time Electricity load will not be like the summer time, also govt: s new power generation projects (I believe currently they are working on 4 alternative station and refurbishing another 4) will be operational by end of this year. And it’s not like a big industry that you need 100KV+. Its just few PC’s like 20 seater consume around 10KV Max with lights. Then come to marketing. It’s going to take some time like 1 year or so by this time at least 5 to 10 centers going to be operational. When some one actually running, other’s can share this info about clients( it happened in garments sector also spinning sector as well). And the, market is not some thing limited. Every day its growing, so initial stage marketing is difficult but after some time it’s going to be easier. He only told the negative side of the business (which is good) but he didn’t say any thing about the positive site. I did a small survey on the market current market price from India or Philippine is $6 to $8 per hour minimum. And sales lead is $50 to $75 per lead. We can easily enter the market with $5! And according to my project analysis I can make profit even my rate is $1.70! I spoke with 100’s of people in Dhaka who think they know a lot about this business but very few actually know about its potentials. Every day if you open news paper you can find Add’s about call centre. Some one offering 50k for 190page documentation about how to run a call centre! Some one offering 20 seat setup on 9lac, some one arranging seminar for 2000BDT lecturing what is a call centre! I spoke with every single one. Non of this so called Call centre GURU know the basic stuff like functionality, connectivity or call flow of a call centre! And they are in the market!
    This business has huge potential but it all depends how good you know this industry. You have to find the right people. These people doesn’t give add to newspaper or doesn’t bother to write in the blog its going to be very hard for the beginners. But we can do it. India started this business on from 2004 look at them now. They faced the same problem.
    Thank you
    Nagif Salvah
    TMCalling

  • Ali Zubayer Faruq
    April 28, 2008 at 11:49 pm

    hello All,
    Again I am back and felt that people are really doing constructive talking. I was also busy with a huge CC capacity increase my company.
    Anyway, Nagif thanks for your constructive approach. I can tell you one thing in my consideration there are only 5-10 people in Dhaka who are really well conversant about call center technology, functionalities, operations as well as call flow stuffs. but these people are mostly sitting silent due to rush of so many stupid people who are already giving big big lectures. Now to tell you, I have been working closely with one of the potential person who may come with call center very soon. I had few sittings with him but practically speaking somehow from the very beginning they are in such mentality that call center technology is very cheap and most of their understandings are really not in standard what i think or practice in my professional life.
    In one sense Zakaria is correct, for international call center 30 seats even cannot give you ROI rather you need to think of big and there is obvious reason for this. 3-6 seater is possible when you will get outsource work from the local Hosted call center provider and where you do not have no technology infrastructure cost rather only agent cost and going back to india there are many such.
    I believe, at this stage of call center green field market, first the HCCSP should come into picture with big investment so that the Hosted call center can operate with minimal cost.
    Enough for today. Write to me.
    Rgds,
    Zubayer
    ali.faruq@gmail.com

  • Shah Kalam
    April 29, 2008 at 7:12 am

    Hi,
    My name is Shah Kalam. I am an ex-cadet of Sylhet Cadet College. I currently work for a company in the UK that develops hardware and software for call centers. We can provide complete turnkey solutions and consultancy.
    If you would like more information then please contact me :
    barta2222@yahoo.co.uk
    Thank you and regards,
    Shah Kalam

  • Raisul Badal
    April 29, 2008 at 10:17 am

    Dear Bosses
    Special thanks to Nagif Salvah Bhaia for his writing. Recently, I went two seminar/ Workshop. One was at Gulshan Spectra convention center. They were doing their marketing for their solution. The views smartly expressed by some one contradicts with even basic idea, however, with due respect I disagreed with him and I would like to ask him to consider my logistic views. Another one was in Victoria University (House#55, Road 4/A, Dhanmondi). They just hired a class room, their fee was 1500 tk. I think some one trying to earn liquid money by using people emotion. I didn’t enter the seminar room after see this environment and hear the speaker name. No body is actually call center GURU. Another thing is a company has just download a book from (http://www.steptocallcenter.com/) and urging 50,000 tk. Can you imagine? The books real price is $149. The company is in DOHS. I don’t like to mention their name. So keep your eyes open and again special thanks to Mr. NAGIF for such a informative writing. Thank you very much.

  • Eftekhar Ahmed
    April 29, 2008 at 10:34 pm

    Hi Bangladeshi viwers
    Recently BTRC has given 21 licences to our local entreprenuers to commense their call centers.
    My advice to those young investors 1st to assess and collect proper information from right place and right person.2nd-Donot hurry,there is still enough opprtunity to start this business in Bangladesh.
    By the way,I am interested to open the call center in Bangladesh.I’m living in Uttara. Pls let me know if there is anyone interested to work in joint venture or partnership ,who has immense potential,have do attitude,positive mentality,from a good family and educational background,.Pls contact me in my Email ID mahi_feel@yahoo.com
    contact num:01817601288
    Lastly thnx to Najif Salvah to give some valuable information regarding call center

  • prince
    April 30, 2008 at 10:09 am

    hi there,
    iwant to know what types of equipment needs to build a small call center.what the price of them?any other things needed?after collecting those equipment how should i start up a call center.
    thank u.
    prince.
    dhanmondi,dhaka.

  • M ABDULLAH AL MAMUN
    April 30, 2008 at 4:09 pm

    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    M ABDULLAH AL MAMUN
    REGAL HEIGHTS APARTMENT
    FLAT- B4,1 SOUTH KALLAYANPUR ,DHAKA-1207
    BANGLADESH
    maam.dolon@gmail.com

  • ziaul huq
    April 30, 2008 at 9:25 pm

    hi
    i want to take a training on call center

  • Md.Alamgir Hossain
    May 2, 2008 at 2:58 am

    I live in dhaka,bangladesh.I have a cyber cafe(Internet Browsing and training centre).Now I want to strat a call center.but how please help me as early as possible.Please contact me in the following address or email:
    alamgir75@gmail.com
    Mob:880-01712092585

  • Eftekhar Ahmed
    May 2, 2008 at 8:08 am

    Dear Bangladeshi Viewers
    I desperately looking for three(3) active,solvent,business oriented,good academic as well as family background,positive and do attitude mentality partner to start call center business in full swing in Dhaka city at any comfortable place.
    Pls contact me in my Email ID mahi_feel@yahoo.com
    Before mailing plz know some basics about call center and its SWOT analysis in perspective of Bangladesh.
    THANK U GUYS SPECIALY Nagif Salvah
    giving lots of iformation regarding this topic.I highly appreciate u if u mail me about anything relating call center.
    EFTEKHAR AHMED
    call center: 01817601288 (24 Hours)
    01190360827 (After 22:00)
    01670071546 (After 23:00)

  • Quazi Ashik
    May 2, 2008 at 10:34 am

    I want open a call center in Dhaka, Bangladesh. But how can i do this & how it take the cost , Can i get all the information by the email???What materials have i need for this purposes??What r the invidual cost for that materials??if possible plz exp0lain to me .
    Thanking u,
    ASHIK
    01716242376/01672825262

  • Raisul Badal
    May 4, 2008 at 7:04 am

    Some one would like to know about SWOT anlysis about call center in BD. I have tried to do that with in my limitations. Most of the things has taken from various website and books.
    CALL CENTER OPPORTUNITIES/STRENGTH IN BANGLADESH
    With comparing to other countries Bangladesh has some strong area. In depending on that area Bangladesh could be good place for call center. I am trying to focus the area.
    Language
    1. Bangladesh has the second-largest English- speaking population in the world.
    2. English is the principal language for the business transactions in Bangladesh.
    3. Around 20,000 Kamil and Fajil passed graduates in Bangladesh. So We can outsource from Middle-East (Some technical help needed from BTTB).
    Manpower
    1. Bangladesh has the second largest and the fastest growing pool of technical manpower.
    2. High availability of Computer literate, English speaking & educated customer care professionals.
    3. Bangladesh has the lowest manpower cost. Manpower cost is approximately one tenth of what it is overseas. The annual cost per agent in USA is approximately $40,000 while in Bangladesh it is around $5000.
    Legislative Framework
    1. Highly liberal Government policies on Call- center operations
    2. Maintains High cost-competitiveness in service sectors
    3. Proactive Government – Tax holiday • Duty free import of capital machinery and software.
    Cost Benefits
    Bangladeshi companies can provide call center services to clients based in the U.S. or the U.K. at one-sixth to one-fourth of what it costs in the U.S., U.K. or Australia.
    Time Zone
    A virtual 12-hour time zone difference with the USA and other markets for Call Center services is in Bangladesh’s favor.
    Weakness
    â–ºLack of Experience
    â–ºShortage of skilled people
    â–º Power/ Electricity
    â–º Political Condition
    â–ºLate Market Penetration
    Threat
    â–ºSingle Backbone Dependency
    â–ºOpen Access to market
    â–ºQuality
    Thank you Very much.
    badals@gmail.com

  • Nagif Salvah
    May 11, 2008 at 6:08 am

    1st I would like to thank you every one, for reading my post. Now Shah Kalam bro if you don’t mind I want to know the company name, as you gave us yahoo email it doesn’t represent your company. 2ndly how much support can you provide after sales?
    Zubire bro u I asked you a que: previously (Probably you missed that post)about IPLC could you be able to clear me out in that? Also thank you for your time that you spend on reading my post. My research and findings are same as your one. I too know guy’s who even already got license but don’t have a clue about this. While talking with them one point I thought that I am the stupid guy who doesn’t know any thing. Since you already meet so I am not lonely on this field. Any way; your last suggestion (first the HCCSP should come into picture with big investment so that the Hosted call center can operate with minimal cost.) is really good one. I too believe this.
    Now Badal bro, kool writing man. At last some one agreed with me about these scam’s happening in BD about call centre’s. I too know the website because if you made a search in Google about the documentation; this site comes up. There are other sites but I wasn’t sure they (50K one) use this one. Funny thing is people are buying. I also found a Broker company (Dalal) who is processing loans for call centre and also they are providing all papers for a one off fee. According to there speech already around 40+ projects is been processed for call centre loans! Can you believe it? These are govt: funded loans!!! And I don’t believe a single project is actually a CC project. All money they are taking out from govt: are for personal purpose. You know people saw an opportunity and clever ones took it. Keep up the good work bro probably some day we will seat together sharing our views. Oh by the way does any one know about the Call centre forum in Bangladesh? For your help the address is http://www.bccf.org.bd. I also heard there is another one for call centre in Dhaka (as usual Bangladeshi nature) I cant remember there name. So far I don’t have any clue why they are here and how much they can help but I am waiting.
    Now comes to Prince Bro, there are lots of options in the market. Basically in sort version you need PC, Call centre software, and a IPLC connection. Equipment wise umm just for example a router, switch, a server which got call centre software installed, some headsets(if you are using software phone’s) or some IP handset.
    And last Badal bro. man thanks probably I am going to use your SWAT analysis for my centre:p I want to add something on your weakness part, expensive connectivity.
    Could you be able to tell me where you found the info about Bangladesh (Bangladesh has the second-largest English- speaking population in the world.) this is new info for me!
    Nagif Salvah

  • Ali Zubayer Faruq
    May 12, 2008 at 8:13 am

    Hi Nagif and all,
    Sorry I could not post nothing last few days as I was busy with heavy expansion work at our call center. Anyway, Let me write the about the IPLC which refers as Leased Internet connectivity and it happens point to point.
    This could be done in two ways:
    1. In the first option, the carrier out side Bangladesh will push the calls through IPLC using normal E1/T1 signaling. Normally, this is connected through modem. In Bangladesh end, it will be terminated by the modem by the carrier and in turn carrier will extend the E1/T1 lines to the call centre locations.
    2. In the second option, the calls are pushed through IPLC, but the transport is through IP using IGW. In Bangladesh end, it will be terminated to the router and the carrier will convert using IGW and provide E1/T1 lines to the call centre locations.
    I cannot attach here the diagram but the idea is depends on what is the signaling your ACD/PBX is taking. I would prefer to go for ISDN PRI based signaling as it is very good and less expansive then SS7. Now to going forward you have to fist choose in which solution you need to take to start your business.
    Now to focus on “what is happening here in Bangladesh on call center” and basically i am not interested to hear all those bullshits and our BD people always look for cheap profit and quick earning which is not happing here in this business. anyway, I would also like to propose to change this forum name as Call Center Business Setup rather call center training.
    A potential person who has really few idea how to start a call center and has moderate investment is working with me. I am giving him few guideline on technology platform without any money for last 2 months. but at least he is serious and at first he already visited neighboring country for bringing business. And that should be the approach. if you do not know who will be your clients then there is no use of investing money into it.
    I do not know, how the other people will start business here who has already got license may be they are taking the same suggestion from India, which we could have given. And for that those people will spend money and not for us.
    Anyway, I will again start writing on call center technology and business setup idea.
    Mail me back with your comments and reviews.
    Regards,
    Zubayer

  • Raisul Badal
    May 12, 2008 at 2:34 pm

    Dear Nagif Bhaia
    Thank you very much. The information you have mentioned earlier I have taken from http://www.onecallbd.com/why-bd.html I am sorry I don’t know the information is correct or not.
    Expecting more writing from you.
    Thanking you again.
    badals@gmail.com

  • Sam Chopra
    May 18, 2008 at 6:09 am

    I have read through this blog on a chance visit to this site. It appears that there are several queries from Bangladesh and other countries with respect to setting up of call centres.
    I would like you to consider contacting the Business Process Industry Association of India (formerly known as Call Centre Association of India), which is a strategic partner of Confederation of Indian Industry (CII), for further details and guidance:
    Deepak Pandhi
    Director, Confederation of Indian Industry & Incharge of BPIAI Secretariat
    Plot No. 249-F, Sector – 18
    Udyog Vihar, Phase IV
    Gurgaon -122 015
    Haryana
    Tel: 0124-4014060-67
    Email: ranashree.sengar@ciionline.org

  • Md. Delwar Hossain
    May 24, 2008 at 3:33 am

    RE: Call Center Training
    Dear Sir
    I would like to know about the payment system of the tranning and how much it cost
    and where I will get the infofmation about the tranning.
    If you send me the informations I will appretiate the help from you.
    I Thank You.
    Md. Delwar Hossain
    Mirpur,Dhaka.
    .

  • SAFAYET ANDALIB
    May 24, 2008 at 8:43 am

    HI.
    I AM SAFAYET ANDALIB .I AM A 4TH YEAR STUDENT OF STAMFORD UNIVERSITY OF BANGLADESH.
    I AM DIONG MY B.Sc IN ELECTRICAL AND ELECTRONICS ENGINEERING (EEE).MY MAJOR SUBJECT IS TELECOMMUNICATION .SO I AM INTRESTED TO TAKE A TRAINING ,AND TO DO JOB IN CALL CENTER.SO WOULD YOU PLEASE HELP ME ABOUT THIS MATTER ?
    THANK YOU.

  • Monsurul Amin
    May 25, 2008 at 9:05 am

    Dear Sir
    I owend a call center in Bangladesh
    Now can u pls help that how can get buyers/ foreign company/ customer for my call center.
    waiting for ur reply
    Thanks & Rgds
    Monsurul Amin
    Bangladesh

  • Rajeev Ranjan Singh
    May 27, 2008 at 5:31 am

    RE: Call Center Training
    I want open a call center in Allahabad(UP) . But how can i do this & how it take the cost , Can i get all the information by the email???What materials have i need for this purposes??What r the invidual cost for that materials??if possible plz exp0lain to me .
    Thanking u,
    Ph# 09968018686

  • priyanka Ghosh
    May 27, 2008 at 12:22 pm

    Hi Mr.Ranjan,
    kindly contact me at priyanka.ghosh@hotmail.com
    we are an outsourcing firm and takes care of total call center solution right from Technical setup to provide process,training..
    Email me and we will take it further.
    Regards

  • priyanka Ghosh
    May 28, 2008 at 1:41 am

    Hi,
    If you want to start a call center or looking for technological assistance or call center training then you can contact me for further details..
    We are an offshore outsourcing consulting firm.
    Regards
    priyanka.ghosh@hotmail.com

  • shamal nath
    May 30, 2008 at 7:40 am

    RE: Call Center Training
    Dear Sir,
    We would like to start training on call center in Bangladesh and also would like to go for call center business. Kindly let us know how to proceed further.
    We look forward to hear from you.
    Regards,
    shamal

  • harun
    May 31, 2008 at 3:50 am

    Hi,
    Bangladesh Call Center People.we are the call center service provider in bangladesh.we have Cisco and Huawei 20000 Agents Platform contact center total solution. May be will start Sep’2008.
    thanks,
    Md. Harun Al Rashied
    Chief Operating officer
    Imam Network Limited
    +88029551837,9558617
    +8801199203553.

  • Hasan Al Banna
    May 31, 2008 at 11:27 am

    Dir Sir,
    I like to start a call center business. So, please inform us how to start that business, Also inform how to get client & payment process.
    Best regards
    Hasan Al Banna
    Info.banna@gmail.com

  • Nagif Salvah
    June 2, 2008 at 4:35 am

    hello every body, hope you all are fine. Zubayer Bro,
    your explanation of IPLC is still vague to me. You said “push the calls through IPLC using normal E1/T1 signaling “ what do you mean by push? What should I offer to my client? IP address or DID? And Bangladesh end the network diagram is like
    BTTB-carrier-Router-Switch then server.
    There is no modem in this end. If you could be more specific about the process, not theoretical but on base of practical scenario it can help us.
    Thank you
    Nagif Salvah

  • md. anwar hossain
    June 4, 2008 at 1:04 am

    RE: Call Center Training
    Dear Sir,
    We would like to start training on call center in Bangladesh . will you please help me to do any more?
    please mail me: muhammad.hossain@yahoo.com
    thanks
    muhammad

  • Ashraf
    June 15, 2008 at 2:21 pm

    Dear all BD guys,
    Its very good sign that people are getting courage to do the CallCenter business…but i am afraid abt some core probs…like….
    1. do we think that our agents would be quite good in their performances while india’s companies are failed in some cases…(everybody r depending eng medium stn.. after certain time they will be more costly so far)
    2. Are we confirm that buyer will be happy & confident abt our country’s political stability. Because so many buyers told me that they are very anxious abt hortal and political fight.
    3. How can we make profit if we run our full setup by generator? Do we have the idea of generator run cost for 4~5 hour per day?
    4. Some companies’ fault can cause a vast affect, i.e Dell at India; How can we ensure atleast minimum quality for foreign buyers.
    So we should think seriously abt these points. And before start try to be confident abt the situation, unless we would be dumped.

  • Syed Ariful Islam (Pavel)
    June 16, 2008 at 3:28 am

    I hve achived 3 lisense for cc,hcc,hccsp.
    Now I wish to start.So need help.
    Please suggest me.

  • kigan
    June 16, 2008 at 6:42 am

    hi i want to open call centre in kathmandu,nepal.anyone plz help me

  • Faiek Haque
    June 16, 2008 at 10:09 am

    Hi Everyone!!!
    I am Faiek,from North South University and from the department of Electronic and Telecommunication Engineering .Being very honest their are lots of thinking is going around on call center buiness and its opputunity and from those,I am also interested about this sector with a seat for 20 to 25 agent HOSTED call center.As far as i know with my little knowledge it will coast around 20 to 25 lakh BDT.
    My concern is,I need specialized people who knows very much about this sector and have experience about outsourceing and also about idea of netmeeting.Fresh graduate,lecturer are encouraged to contact with me by e-mail.Those who want to seat must have idea about inbound and outband,BPO,and all other information including setup,solution etc.In short I can say that,we need people who are really master about this sector and had vast and better knowledge about this sector.Person also have to know about the client,BTRC and training IN DEATAILS for setting up a call center.
    If everthing matches with us,we will be able to offer PARTNERSHIP WITH NO INVESTMENT OR LITTLE INVESTMENT BASIS ON THE CAPABLITY AND EXPERIENCE!!!!HONEST AND EDUCATED AND ALSO GOOD FAMILY BACKGROUND IS A MUST!!!
    People from the NSU family are also encouraged and will get priority.
    Last but not the least,thanks to Mr.Ali Zubayer Faruq,Mr. Nagif Salvah and Mr.Raisul Badal for you valuable information about this sector.I will surely ask you few things later.
    REGARDS,
    FAIEK HAQUE.
    NSU,ETE
    e-mail address:Faiekhaq@gmail.com
    [N:B: plz contact in the given email address]
    16/06/2008.

  • madhu
    June 18, 2008 at 2:38 am

    All aspects of call center training are very important to any call center, whether it be sales or customer service. The duties and values may be different for each call center,
    When it comes to providing excellent customer service, it is the agent who is depended on. Without persistent and effective training, chances are the quality of customer service a customer receives will suffer greatly. If you were to become a fly on the wall, it would be easy to see the difference in a call center that provides excellent training and a call center that provides mediocre training.

  • priyanka Ghosh
    June 19, 2008 at 1:33 pm

    Hi Kigan,
    Voip is illegal in Nepal and IPLC is expansive..do you have that budget to get IPLC connectivity then you can email me..
    Only people who genuinly want to go ahead for call center venture may email me…please no time wasters,as we get lots of emails but eventually all are just informations gatherers..

  • Nagif Salvah
    June 20, 2008 at 1:37 am

    Announcement for blog users, if you are interested to buy the step to call centre setup template please contact with me. I am planning to buy it , we can share the price. al together total it cost around BDT 10350($149.99). we can spread the cost.
    interested people please email me at nagifsalvah@btconnect.com.
    Nagif Salvah
    TZCalling

  • Md. Raisul Islam
    June 20, 2008 at 2:27 pm

    Dear Friends
    Good day. After long time I am writing here. I have already purchased the step to Call centre setup template. For info about this please go to http://www.steptocallcenter.com. If any of you are interested to get this please contact with me. Don’t bother about price? It’s up to you!! At Any price whatever you like!! But some little bit ethical condition applies.
    Interested people please email me at badals@gmail.com
    I am here to help you.
    Thanks and Best Regards
    Raisul Badal
    BSc in Computer Engineering (AIUB)
    Ms in Electronics and Telecommunication Engineering (NSU)
    badals@gmail.com

  • Mozammel Haq
    June 22, 2008 at 5:46 am

    With draw kind attention all of you that, please I wanted to know and assist me over all regarding call center all information. How can I proceed for new event of call center?
    Well as I want to know how to organize, which way to be fulfill customer in this sector, Also how to generated with the client. Innitialy above call center method 1st time for me. So in overall connection how to be a solve and settle? This is why I need full Co-operation and idea regarding call center.
    Briefly I am mentioning over here in 1st stage if I do start with six desk then what is the moral support about customer even I wish to know cost how much will be born at this stage. In future gradually will be expand regarding call center business. So over all in this circumstances, How can I proceed for further action. Which way and how achieve the business Please suggest me.
    So we should think seriously above call center policy and before start I might be a more confident about the situation.
    Regards
    Mozammel Haq
    Focus Call Center
    Telephone:-8812417,9802814
    Mobile:-01912473737-38,01711145893
    E-mail:- cs@focuscourier.com
    focusex@gmail.com
    Web:- http://www.focuscourier.com

  • Nayamatullah
    June 25, 2008 at 12:43 pm

    Hi All,
    I have just read above writing about feasibility of set up of call center in BD. I think it will be tough enough to create a potential market of international call center. The main barrier will be to provide quality service to our foreign clients.However i want to take challenge. Do you believe that 210 licenses have been sanctioned from BTRC and a lot of applications are in process to sanction.I believe many people got their licenses without having enough basic knowledge about call center. It is actually hard to get real good consultancy to set up a call center. Some guys in this blog is trying to help people in real sense. I hope they will continue to write valuable information to make people aware.
    With best regards
    Nayamatullah

  • Nayamatullah
    June 25, 2008 at 12:52 pm

    HI,
    Is there anyone who give me information about a real good training institute where i can trained myself to be a potential, skilled person in this sector and also information about a skilled consultant who can help me to set up a call center?
    Best wishes
    Nayamatullah
    E-mail: mmmn036@gmail.com

  • Ratan Jain
    June 25, 2008 at 9:22 pm

    call center is impossible in Bangladesh
    First IPLC is incomplete..there is no instruction how it can make and receive calls and direcly connect with usa canada.
    VOIP is illegal
    there is huge power supply problem
    its possible to open a voip based call center
    with just 10-15 pc 10-15 agents 512up down full duplex internet predictive dialer or soft dialer(software).. and $50 for unlimited calls to usa canada per seat. like what callone bangladesh first call center did..
    and promote outbound telemarketing campaigns and make $100 to $200 per day in sales..
    But voip is illegal
    And IPLC system is way expensive..
    IPLC is very expensive and uncertain its half way to france only..
    and its not sure how ppl will make or receive calls using IPLC system. who will provide direct conntection to usa pop and allow make and recive calls..
    My honest view dont invest 20lakhs 50 lakhs in call center
    It will be lost.. as 70% indian call centers are now running in voip as inbound projects are hard to get.. and only outbound sales and commission oriented process are available..
    good luck!

  • Nagif Salvah
    June 29, 2008 at 12:59 am

    I am not sure how you got this idea that it’s impossible for Bangladesh! You IPLC question. Have you ever talked with BTTB’s ITS? I am not going to explain how you can connect because if you don’t have enough idea about telecomm network you shouldn’t come to this business, this business is not so simple or it’s not for those people who want to make quick profit.
    Now power supply, did you ever calculate how much power do you need to run a 20 seat centre? This is not a Spinning mill or garments factory!
    Now I believe you r intention was to set up a VoIP centre, and you are thinking to open up an account with some web based VoIP service provider? why don’t you use Vonage you even don’t have to open an account or big setup simple router will do the job! Call one? I never hard of them but there is a company named Onecall who claimed 1st Bangladeshi legal call centre are you referring to them?
    Not sure why again you are referring for telemarketing projects! These are very expensive! I am not sure; are you referring $100 to $200 per seat! Or from 10 seat?
    This business is expensive project it’s not some thing that you have 10 pc you can start, surly its not, but profit margin is very high.
    My opinion is doing jump in to conclusion before you actually know the field.
    Thank you
    Nagif Salvah

  • rohit
    July 1, 2008 at 12:32 pm

    Hi all,
    Im from kathmandu, Nepal. Im on IT field since 7 yrs now. and i wanna setup a call center here. can anybody provide help regarding this urgently. how to setup a call center???
    rohit
    sittaema@gmail.com