Contact Center Turnaround Webinar

Hope to see you on the web in the near future at this webinar. I am looking forward to it. I recently spoke with the M1 management team and was impressed with their knowledge of contact centers and how to make them more productive and intelligent. This is definitely not going to be a webinar with info you can get anywhere else. I consider this company as a real trendsetter and they have some unique ideas worth tuning in for.

A Tale of a Contact Center Turnaround
New On-demand, Converged Business Platform Drives Turnaround and Growth =========================================================================
Presented by M1 Global, CustomerLinx and TMC/Internet Telephony magazine

Register here:

Nadji Tehrani, TMC’s Executive Group Publisher, sets the stage by outlining why contact centers need to adopt new technologies NOW, not simply to compete – but to survive.

CustomerLinx, a leading customer care outsourcer, will then describe how they were trapped in a downward spiral of aging, high-cost technologies and unhappy clients; and how – without CAPEX – they upgraded to an IP-based, process-driven platform, reduced technology operating cost by 53%, and won significant new business.

In This Complimentary Webinar You Will Learn:
– Nadji Tehrani’s "action items" for contact centers to gain a competitive advantage and win against offshore providers.
– How to transition to an IP-based platform and incorporate advanced capabilities (i.e., voice self-service, collaboration, etc.) without CAPEX.
– How a process-driven interaction management platform improves control, integration, visibility and flexibility.
– How M1’s platform has given CustomerLinx an edge over other customer care providers in sales opportunities.
– The unique benefits and capabilities of M1’s On-Demand Converged, Business Platform.

Experienced Presenters
Chris Moriera, VP of Product Management, M1 Global As VP of Product Management, Moreira is responsible for ensuring software products meet market and client needs.  Moreira has over 15 years of managerial experience in technology and business consulting.

Bill Hadel, Vice President of Sales, CustomerLinx Mr. Hadel brings more than 17 years of experience and a proven track record in sales management and account service in the telecommunciations industry.

Nadji Tehrani, CEO, Technology Marketing Corporation Mr. Tehrani has been the publisher of more than a dozen periodicals including Customer Interaction Solutions and INTERNET TELEPHONY magazines.  He has over 30 years of experience in the CRM, call/contact center and teleservices industries.  He is also a 2003 ATA (American Teleservices Association) Hall of Fame inductee.

Rich Tehrani, President, Technology Marketing Corporation Rich Tehrani, President and Group Editor-in-Chief of Technology Marketing Corporation, is a respected communications technology expert, visionary and evangelist specializing in various leading edge technologies.

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