For over a decade TMC has covered AVST and their wonderful unified messaging solutions – which in the nineties were the talk of the industry. But as is sometimes the case, when the industry talks about the next big thing, it doesn’t always take off overnight. While UM was slow to catch on in the nineties, the last few years have seen an explosion of interest in both UM and UC. While you may think this is a long time to wait, remember some are still waiting for the glorious age of OS/2 to finally arrive. 🙂
To catch up on what the company is up to since the release of CallXpress 7.1 I met with Tom Minifie – Chief Technology Officer and Denny Michael – Vice President of Marketing.
They have spent a great deal of time, effort and energy on the latest release of their CallXpress Version 8.0 which will be available this Summer and include Neverfail technology making it more resilient to outages. The entire architecture of the product has been improved allowing multisite organizations to centralize servers or distribute them with higher levels of availability. And this is crucial for a company which provides the backbone for the communications of companies worldwide, including law firms in the UK.
One benefit of using this new architecture is users will be able to transfer calls and perform other call management tasks – even if a WAN link fails. 40,000 users will be supported and there are multiple PBX integrations as you likely know or expect.
The new architecture of AVST CallXpress Version 8.0 makes it more resilient
There are new applications available as well which support mobility – with “Wildfire-like” speech recognition/personal assistant features. Presence is also supported allowing intelligent call routing – and there is FMC – allowing calls to be transferred back and forth between cell and landline.
Users can benefit from a single mailbox and phone number and corporations can more easily integrate UC into their business processes allowing for CEBP – yes the term that has more lives than the entire global feline population. An example of the CEBP prowess of CallXpress is sending SMS alerts to people within an organization if an item is on backorder.
Personally I would like my server to be notified if something on the menu is out before I order that fancy tilapia special which I later learn is not available. I think this new version of CallXpress could be a tasty addition to the restaurants I visit.