In the past few days I have run into two Blackberry Tour users. One had positive things to say and one terrible things. Om Malik sums up the problems. In short, Om got his social circle to switch to the device and then ended up with egg on his face as it failed to perform adequately for his friends. Let’s keep in mind Apple has one platform for their smartphones and it still has problems – even after a few generations. In fact the company is looking to fix a battery drain problem as you read this. What do you expect from RIM, Nokia, Samsung, HTC and others?
If there is a silver lining here it is that the Tour seems like it has the right specs and if the bugs get worked out, the next gen device should be much better. I heard similar complaints which led to praise about the Storm. And it is not like RIM is a novice in this space – they are a major smartphone force with over a decade of solid experience. That’s what makes these missteps so surprising to me.
For smartphone companies there is obviously tremendous pressure to get to market quickly but it seems obvious to me the negative press surrounding buggy launches makes it risky business to introduce a less than perfect consumer electronics product.
RichieMoSeptember 22, 2009 at 9:08 am
Rich, I Got a new BlackBerry Tour this past Saturday from the Verizon store in Stamford. With a 2 year renewal got the phone for $249 with a $100 mail in rebate and got the 2nd one free!! not bad of course data useage fees do add up. I hard of problems with the roller ball but mine works fine. I’m a fan. I love it!
RichieMoSeptember 22, 2009 at 1:55 pm
I may have spoke too soon, aparently there is an outage affecting North America.All Blackberry users including all users in our office have been w/o em the past 2 hours
patchkabelSeptember 26, 2009 at 4:02 am
The RIM is great company who makes smartphones with smart touch.The BB tour is good phone.I hope they will remove the bugs and give us a better product.
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