Lingo Phone Problems?

Seems unusual that VoIP service wouldn’t work with certain phones but this is what I read in the VoIP forum today. The post is titled Lingo has problems with certain phones:

I found this the hard way, ordered the service only to find out that certain digital phones are not compatible with Lingo. I have a Motorola MD481 phone. They problems with certain Panasonic and Uniden phones. I wish I knew about this before ordering, now I have to send the adapter back and wait while they charged me $40 for cancellation.

I also saw this post:

I doubt the legitimacy of the post–sounds like a competitor trying to start rumors.
I’m using some el-cheapo DECT phones from Singapore and they work great–$60 for a pair, brand name Wideye. I take one with me when I visit the neighbors so I can make and receive calls from there.
Never heard of any phones which wouldn’t work with Lingo, and can’t see a technical reason why any wouldn’t.

It does seem almost impossible that some phones won’t work with VoIP adapters but you can’t rule out anything when new technology is involved. Is anyone else having such problems with their VoIP service?

  • Jim
    April 12, 2005 at 12:11 pm

    I am having pretty bad call quality ( clipping, low volume, delays etc. on my lingo connection. I also received a message from lingo stating the problem might be with my Panasonic 5.8 GHz phone. It does seem odd that a phone might be the problem. But I have decided to switch to Callvantage. I am hoping the problems go away.

  • David
    May 24, 2005 at 2:29 am

    I recently brought my lingo modem to Colombia South America. I havent been able to install and connect it so that it works. for some reason it will not recognize the connection. please help

  • J
    June 14, 2005 at 12:17 pm

    I had the same problem with my Lingo system and after 1 month on the phone with technical support they couldn’t fix the problem. I also had the send the unit back and wait for my cancellation credit. This company is out to get peoples money, the product doesn’t work and they bill them- go figure. Additionally, they were suppose to credit me for the month my service was down and not only billed me but said the credit was for a free month at a later date and now that I have cancelled I am not entitled to it- What?! What a SCAM!!!!!!

  • fk
    June 22, 2005 at 6:11 pm

    We only picked Lingo over all the others, because they offer unlimited calling also to western Europe.
    We have Lingo since March 2005 and had a lot of Problems so far.
    First they transfered the wrong phone number to our account and told us later, that they could not read our “Transfer request Form”, even so it was printed and not filled out by hand.
    We also have a lot of quality problems, such as
    no dial tone or sound like “under water talking”.
    The last statement from Lingo’s technical support was that quite a vew digital 5.8 Ghz phones don’t work with Lingo.
    We are going to try a different phone and hope it will work.

  • ME
    August 27, 2005 at 8:29 pm

    What the #@%&&& is the matter with this company??? I don’t mind giving business to a smaller company but it had better have quality service. Being an ‘under dog’ company is fine…being a ‘DOG’ isn’t. Don’t bother with all that changing the phone crap. Lingo agents are trained to tell you that whatever type of phone you presently have is the problem–first it is a brand then a particular GHz. The truth is this–sometimes their service works and sometimes it doesn’t. Today is yet ANOTHER day that it isn’t working–I called support. The Lingo automated service said I had a 10 min hold time–but I hung in there like a tropper only to be given a report number and told that the senior techs would work on it sometime between this afternoon and tomorrow afternoon. Real speedy service!!! I decided to call back this afternoon and check see how thing were progressing–I NEVER got through to anyone EVER!!! I even tried the New Service number, which the Lingo autmated service specifically states that present customers are NOT to use (but desperate times call for desperate measures) to see if they could tell me if Lingo was having a server melt down–even they didn’t answer. Hmmmm, maybe it’s the type of phone they have–I think they need to get a different brand or a differnet GHz. But what they really need to do is to NEVER see business from another person. RUN LIKE HELL! Go to someone else, really anyone else. I am–as soon as I can get them on the phone…I will tell them I am tired of their crackly voice, their under water warble voice, and the ever popular special surprise–the service is down YET AGAIN!!!! This company gives VoIP a bad name. The sooner it is gone the better.

  • jAIME p
    September 19, 2005 at 12:00 am

    I dont know nothing about lingo but I hear they have a lot problems. Yo guys better use Asterix (IAX) I have a serv and i cant give you call.

  • jack
    September 30, 2005 at 5:09 pm

    Lingo is an ABYSMAL service.
    DO NOT USE LINGO!!!
    Cheap is one thing. But when it doesn’t work, cheap is worthless.
    I really regret ever having anything to do with Lingo. I suggest that you avoid them at all costs.

  • evan g
    October 22, 2005 at 11:03 pm

    I have used lingo for months. I have not been able to dial into 407 area code for about 2 weeks. I call lingo techs….They are still fixing it 2 weeks later.. Im waiting for the fix and a credit…..neither has happened. Im looking for better servive.

  • evan g
    October 22, 2005 at 11:05 pm

    I have used lingo for months. I have not been able to dial into 407 area code for about 2 weeks. I called lingo techs….They are still fixing it 2 weeks later.. Im waiting for the fix and a credit…..neither has happened. Im looking for better service

  • victor
    October 30, 2005 at 10:43 am

    I have had Lingo for 3 moths now. It works great, some little problems but nothing serious on the calls. The only problem: I can not send faxes, sometimes it worked and sometimes didn’t. But now, it seems like the modem inside the fax machine is not working.. I am a Real estate agent and we use a Ekey, that works also as a modem and it looks like is not working either. Can somebody tell me if it is possible that the type of line can damage the modems?
    Thanks,
    Victor

  • Eric B.
    February 6, 2006 at 11:13 am

    I’ve had LINGO phone service in RI since July 2005…it’s worked great! A couple problems here and there (CALLED ID, RESET BOX (4 times), QOS)…but for $22.90/month…who’s complaining?

  • Chris
    February 6, 2006 at 5:10 pm

    I just got off the phone with Lingo, and I can tell you from experience that the phone service has been total crap!!! DO NOT buy into their scam. I have paid way more than if I had just stayed with SBC.

  • Brian
    June 13, 2006 at 2:45 am

    Lingo is by far the WORST telephone company I have EVER had the displeasure of dealing with. The service is horrible and only works half of the time. When it DOES work, the call quality is horrible. Customer service call wait times are inexcusable and the reps know absolutely nothing about their own service. The last straw was when they raised the unlimited mexico plan monthly rate from $29.99 per month to $99.99 per month. Yes, $99.99!!! With only an email to notify their customers of this scam. Goodbye lingo and good riddance. Here’s hoping they go out of business soon. Avoid at all costs!!

  • vic
    June 29, 2006 at 8:38 pm

    Lingo Sucks. They were great until they decided to jack up prices.Mexico plan unlimited $30 buck great until they come out that peopole are abusing it so they hike the price to $100 bucks for 3000 minutes,but the customer service guy tells me wait sign up for the international plan unlimited for only $50 bucks a monthas long as you sign before may17 well i said ok get me changed by june 1 he said ok,Huuum didn’t happen the bumms sent me a bill for 250 bones All #!*# hit the roof i called them they told me that the new change did start till june 10 and i was billed at 10 cents a minute.also she said lingo can change prices immediatly as they please .No notification.As for me i’m out the door .My account online even say international unlimited,and i have 44465 minutes left but customer service says no there are no more unlimited just 3000 minutes a month plans.
    they change as they please stay away from lingo

  • Eric
    August 25, 2006 at 2:39 pm

    I have been using Lingo for what seems like 2 years or so. It has been flawless for me. Anytime I needed help, the tech support has been outstanding. The reason you see so many bad posts here is that most people who are having issues are the ones posting.
    Something that may improve your service is if you follow the instructions on how to install it, may help you. The Lingo box is supposed to go outside the router, not inside as most people would think. This way you will get better call quality as the box would allocate more bandwidth for phone calls then data (on the flip side data will get less bandwidth but this shouldn’t be an issue for most users).
    I’m about to add a 2nd line and 2nd lingo box to my house. We’ll see how that goes but I couldn’t imagine too many issues. Hopefully Time Warner gives me enough bandwidth to do this effectively.
    hope this helps.

  • Eric
    August 25, 2006 at 3:09 pm

    I have been using Lingo for what seems like 2 years or so. It has been flawless for me. Anytime I needed help, the tech support has been outstanding. The reason you see so many bad posts here is that most people who are having issues are the ones posting.
    Something that may improve your service is if you follow the instructions on how to install it, may help you. The Lingo box is supposed to go outside the router, not inside as most people would think. This way you will get better call quality as the box would allocate more bandwidth for phone calls then data (on the flip side data will get less bandwidth but this shouldn’t be an issue for most users).
    I’m about to add a 2nd line and 2nd lingo box to my house. We’ll see how that goes but I couldn’t imagine too many issues. Hopefully Time Warner gives me enough bandwidth to do this effectively.
    hope this helps.

  • Chris Truszkowski
    November 29, 2006 at 6:11 pm

    I had lingo for about 2 or 3 months back in late 2004 early 2005 and I never had a good connection. I cancelled my account in April 2005 because i hadnt been able to use the service in over 3 weeks. Their tech support is worthless. If you call and say its not working they simply tell you to unplug the phone adapter power and then plug it back in. If that doesnt work then obviously they are going to blame your equipment. (phone or router) So anyways i get a letter from a collection agency last week saying i owe Primus Communications $228.00 because they f****d up and never cancelled my account. So for over a year the billed an account that was never used and now they put me in collections for it. Real great people over there at lingo eh? I would rather pay 10,000 in court costs and attorney fee’s just to spite lingo and not give them a cent.
    -Disgruntled Lingo Customer # 91092319237098

  • Mike
    December 22, 2006 at 1:46 am

    Lingo is great. I guess it works for some. I have read all of these comments and cannot believe that it didn’t work for people. I have had outstanding service for 2 years for a cheap cost of 20 a month. Unlimited calling. I even brought the box to Mexico on business and was able to plug it into the wall ethernet at the hotel and make and receive calls for free. If the hotels did not have internet I could forward my phone number to the front desk and they would deliver the calls to the room. I only paid 5 cents a minute for that. (cheaper than any calling card).
    I wonder if internet speed and quality is the problem with some of these postings. I have a uniden 5.8 Ghz phone with cable internet advertised at 8 Mb down and 380 Mb Up.
    Another great feature. I received a call from a wrong number many times and the person does not understand it is a wrong number. I went on Lingo.com and used the call forwarding option so that everytime they call from their number it gets forwarded back to their number. It will confuse the hell out of them and I don’t have to answer any more calls from them.
    Hope this helps.

  • DeVon
    March 28, 2007 at 6:38 am

    I’ve been using Lingo for 2 years. I’ve had a few minor issues over the years, but it wasnt anything that tech support couldnt resolve for me. I value their service,esp since I reduced the minutes on my cell phone plan, so I am required to use them more.

  • Mike D.
    June 10, 2007 at 10:44 am

    I have had Lingo for the past 2 months and have had no issues at all. The quality is great and everything works as advertised. A friend of mine got it last week and the only issue he had was the 6M limit of the Lingo box. He has a 15M cable connection. He solved it by putting the Lingo box on the LAN side of his router. Works like a champ.

  • Lawk Salih
    August 30, 2007 at 7:30 pm

    Here is my 2 cents:
    I have a Lingo VoIP and a Uniden PowerMax 5.8GHz phone. Lately I’ve been having “no-dial-tone” problems and I ended up calling Lingo customer support (of course in India).
    They said that the Uniden PowerMax phone is causing the problem. In other words, I have to change my one-year old phone just to solve this problem. Also, I was promised that they will monitor my Lingo box for any disruptions.
    BestBuy, here I come for another phone!

  • Christian R.
    September 26, 2007 at 12:08 pm

    I had issues with Lingo switching my phone number from Vonage when I signed up originally. Took them MONTHS.
    After that finally happened, I have not had any issues with Lingo’s phone service in over two years.
    I did have cable modem issues that resulted in slower internet speeds and therefore choppy phone connections. Replaced my cable modem and I was back in business.
    All you people having problems with choppy connections, “metallic sounding” conversations, etc, you may want to look at your internet connection rather than Lingo.

  • Dave2
    September 29, 2007 at 9:40 am

    Back in 2004 I had Lingo and it worked ok – yes sometimes Caller Id didn’t work, or some clipping sounds occasionally, but getting the connection right had a lot to do with some of those matters, and now I just signed up again – and was looking for a compatible phone – only to find these postings – hopefully it will work even better now. Will let you know in a few days. PS – the phone I want is one that blinks if you have new voicemails, and has a less annoying ring option. Any ideas for under $40 in New York City?

  • seks shop
    October 4, 2007 at 8:56 am

    She carried the title well.

  • Denis P
    October 4, 2007 at 6:40 pm

    Hi, I had been Lingo customer since 2004. Before I used Net2phone, which I still do now and then. Had lots of issues with Lingo at first with their “free” branded router. Then I shopped around and bought DVG-1402SL, which made my problems go away. This was so for at least one good year… untill lately. Didn’t change my phone, didn’t change anything in fact, but somehow now it only works oneway – I can be heard on the other end, but I can’t hear nothing myself. This is regardless if I call or get called. I can hear dialtone when I pickup headset, but after I dial all sound disappears until far end hangs up (then I hear busy signal). I’ve been on support call with Lingo for now the 3rd week to no avail. They switched something and asked me to reboot router, reset to factory, plug to another phone port, try another phone.. nothing helps. Finally they stated the problem is in their gateway and escallated me to top support level, which I haven’t heard from since… Very disappointed. Considering to switch elsewhere. Stay away from these guys.

  • Snazbitch
    October 6, 2007 at 10:39 pm

    I have had lingo for about 3 years I think. I have had really on problems with lingo. I always have problems with myself when I change my network gear to increase security or something then I block my phone but thats my issue. I want to say that I love lingo. I have had there small business package for my fax and have had zero problems. The phone adapter looks old as dirt but it works fine. Just some times it stops doing the port forwarding the way its suppose to. Just remember to keep the uploading down so you don’t lag your phone calls.
    Lingo is great
    Sheldon
    MCSE

  • Angie
    October 29, 2007 at 7:43 pm

    I have a Uniden PowerMax 5.8 GHz that worked just fine until the day it didn’t. I mean one minute it worked the next it didn’t. Customer service from India better be glad I can’t come knock on their door after the rude “just do what I say” God-awful “the problem is your phone, lady, not our service” answers. The problem is they see their service problems NOT as things they need to fix, but as our problems. I guess they figure we can all just go running out to buy new phones to match their shoddy service, while they keep the millions. Getting rid of the service asap.

  • John
    December 18, 2007 at 9:58 pm

    Don’t know if anyone noticed, but Vic on June 29th and Eric on August 25 had the same posting work for word. If your going to post dishonest messages at least be smart enough not to copy and past the same message twice.

  • Jack
    December 4, 2008 at 11:46 pm

    If you are waiting for a credit from these people you will never get it. Cancel the card they charge because they will keep billing you until you do!! P O O R customer service. They will run you through scripts until you literally scream at them. You have to go up 4 management levels with any problem because the people at the bottom can’t or won’t do anything for you. I moved to ITP which is a tiny company and the customer service has been much better. DO NOT use LINGO!!!

  • lynn
    December 19, 2008 at 7:49 pm

    I have had lingo a little over a year. Their service is BADDDD! Dropped calls, they can hear me, But I cannot hear them.I do have older phones, and came here searching to find a phone to work with them. I have 2.4 GHZ phones. Thinking I needed to change.

  • Paul
    March 18, 2009 at 3:24 pm

    lingo service sucks.
    way too much money
    don’t trust them for their words

  • ISH
    April 4, 2009 at 3:39 pm

    DO NOT USE LINGO. THIS COMPANY IT IS WORST THAN AT$T WHICH IS DIFFICULT. THE LINKSYS BOX IS LOOSING IP ADDRESS VERY OFTEN. WHEN YOU CALL TECH SUPPORT THEY SENDING YOU TO SEVERAL LEVELS LIKE LEVEL ONE, LEVEL TWO AND LEVEL THREE. EACH TIME YOU HAVE TO EXPLAIN YOUR PROBLEM. THEY ARE HAVING PROBLEM UNDERSTANDING YOU AND MANY TIMES ARE NO SOLUTIONS. THE SIGNAL IS VERY POOR SO IF YOU WANT TO SEND A FAX FORGET, IT BECAUSE THE BANDWIDTH THEY ARE USING DOES NOT SUPPORT DIGITAL TRANSFER. BECAUSE OF THE POOR QUALITY WHEN YOU TALKING ON THIS SYSTEM THE PEOPLE CAN NOT HEAR YOU ON THE OTHER END. MY LINKSYS BOX IS BROKEN NOW AND THEY TOLD ME THEY APPROVE TO SEND A BOX, BUT FIRST I’M SORRY I’M RUNNING OUT OF TIME, PLEASE CALL US BACK AT THIS NUMBER AGAIN AND WE WILL SEND YOU THE NEW VOIP BOX. THEY ARE WAISTING MY TIME EVERYTIME I CALL. ALSO WANTED TO CANCEL THE SERVICE BUT IN OCTOBER THEY CHANGED THE CANCELATION FEE TO $99.00 FROM $49.00 WITHOUT NOTICE. I ASKED THEM TO CHANGE THE MY SERVICE TO THE BASIC PLAN FOR $ 7.95 AND THEY HAVE KEPT CHARGING MY ACCOUNT THE $21.95 PLAN FOR SEVERAL MONTH. I ASKED THEM TO HELP ME WITH SOME CREDIT, BUT I GOT THE RUN AROUND NO IMMEDIATE SOLUTION. I WAS TOLD THEY HAVE TO TALK TO THE SUPERVISOR, THEN START AN INVESTIGATION AND AFTER THAT THEY WILL HAVE TO GET WITH THE ACCOUNTING DEPARTMENT TO ISSUE US THE CREDIT. IT MIGHT TAKE SEVERAL WEEKS.
    I ASKED TO BE TRANSFERED AND I ASKED TO HELP ME WITH THE CANCELLATION FEE, BUT SHE TOLD ME SHE CAN’T HELP ME. I WAS CHARGED $99.00 FOR THIS. WATCH OUT THIS COMPANY LINGO IS A SCAM FOR SURE. I HAVE VONAGE NOW THAT WORKS FINE KEEPS THE IP ADDRESS AND IT HAS GOOD SIGNAL QUALITY. 04-04-2009

  • Capt Ron
    May 14, 2009 at 5:17 am

    lingo is a piece of crap i sent it back not only did i get my money back 4454 but they took 9995 out of my checking account they are a scam and a rip off company you never give out your debit number

  • Dan
    May 17, 2009 at 5:49 pm

    Just got lingo up and going. Installing was tough(not Lingo fault, as I hardwired it into my phone lines and they were a mismash as I had dsl previosly and three lines all going to different jacks). Install of Lingo equipment was simple.
    In testing it I find I have greater sound quality than with the phone company (eliminating the mismash of lines might have helped). I have gone on line and added services through their portal and everything is working as promised. All 3 lines I have all use different phones and so far no issues.

  • Capt Ron
    June 10, 2009 at 8:01 am

    i sent mine back they kept my money file with the bbb they are crooks

  • LingoHater
    July 29, 2009 at 1:10 am

    These criminals are the scum of the earth! They overcharged my bank card and cost me three $35.00 overdraft charges! I emailed my bank statement showing their criminality and they refuse to reimburse me for the $105.00. I will be suing them in small claims court and I will be relentless in revealing their criminal enterprise. Do yourself a favor and run from these creeps! Don’t let them screw you as they have me. They don’t even deserve a rating, they’re world-class THIEVES! One thing, revenge is sweet! Lingo, you screwed with the wrong dude this time you filthy scum!
    RUN FROM THESE CRIMINALS!!!!!!!!!!!!!!!

  • sundaresan
    November 3, 2009 at 2:39 pm

    I am a Lingo user for last 3 years and they have great service, There recent Lingo World Max plan is a killer and we enjoy in calling India and India mobile

  • Rusty
    November 23, 2009 at 6:18 pm

    I signed up for Lingo on October 12th, 2009. The main webpage http://www.lingo.com advertises that for 23.95 per month customers will receive unlimited calls to over 70 countries and unlimited calls to US and Canada. This plan is called Lingo World Max. Today November 23rd, 2009 I was notified by one of my friends that Lingo will allow 300-500 minutes of international calling per month. I contacted Lingo to confirm and they informed me that their unlimited plan will allow only 300-500 international minutes per plan. They allow 5000 minutes within USA and Canada. The way my daughter speaks on the phone 5000 minutes is nothing. Lingo is still advertising unlimited calling to 70 countries on their website. Basically the way they run their scam is by signing new customers up with false unlimited calling plan and when the 30 day trial period ends they put a limit on the plan. I am only posting here to help you from being ripped off. DONT GET LINGO. You will get ripped off.

  • Lingo customer
    December 9, 2009 at 7:35 pm

    It seems like Lingo is marketed and maintained by Indian dudes who has no regards for the customer service or the U.S. rules and regulations. Since it is VOIP, it is kind of new ground and not well regulated so Lingo thinks they can do what they want. They can lure customer promising with a lie unlimited calling then apply their rules that fit their whim and corporate greed. VOIP is regulated by FCC, submit a complain with FCC with detail contact information with Lingo regarding the contract violations at: http://esupport. fcc.gov/complaints.htm

  • Asutosh Jaguri
    September 29, 2010 at 6:46 pm

    GUYS, NEVER GO FOR LINGO.. PLEASE CHECK MY EMAIL RESPONSE BELOW TO THE LINGO TEAM, AND YOU WILL GET AN IDEA WHAT A WORST SERVICE IT IS!!
    To : Lingo team through ‘Contact Us’ section of https://www.myglobetalk.com website
    Subject: Cancellation of Lingo/Primus plan (Reference# 835776).
    Team,
    I’ve called helpdesk today (9/29 4:35 PM) to cancel my Lingo monthly plan. Reference# ****** was provided to me for this cancellation request.
    Last time when I requested to cancel my plan, I noticed after sometime that it was not cancelled and money was charged from my credit card account. SO PLEASE CANCEL MY PLAN THIS TIME.
    I am paying all my monthly bills in advance- so I want to ensure that there will not be any further deductions from my credit card. Auto-recharge option is still enabled on my Lingo account – It should not mean that Lingo should charge me the money even if I’ve cancelled my account.
    Here are the details about my payments:
    05/12 to 05/30 and 06/01 to 06/30: Total $24.87 deducted on 06/09 for first two months ($19.87 for May and $5.00 for June)
    07/01 to 07/31: $17.47 deducted on 07/12 ($10 discount was given due to bad service and day call time redemption)
    08/01 to 08/31: $27.09 deducted on 08/10
    09/01 to 09/30: $27.09 deducted on 09/09 (Even if it was told to me that September month will be free due to the service problems!!!)
    As I’ve already paid for my complete usage duration, THERE SHOULD NOT BE ANY FURTHER DEDUCTIONS FROM MY ACCOUNT.
    When I registered for Primus (Lingo) on 05/12, ‘lingounwired@primustel.com’ email id was provided to me for any further communications. But Whenever I tried to send a message on this email id, it was giving me ‘Delivery failure – Email id does not exist’ message. Please provide me some valid email id. Because, If I am sending you the emails through ‘your’ website or calling you on ‘your’ helpdesk, I do not have any proof with me that I can prove that I’ve called you or sent you an email!! That is what happened last time when I called to cancel my plan but it was not cancelled!!
    Please reply to me on my email id (********@gmail.com) or call me at ph# ********** ASAP, if the provided reference# is not correct, or in case there is any further pending amount due on me.
    Thank you
    ***** ****
    Login Username: *******
    Registered Cell Phone#: *******

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