Vonage and E911

Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war.

In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from VoIP subscribers that cannot be automatically routed to the PSAP nearest to the caller’s current location will be transparently routed to the TCS Response Center and answered by a live operator. The service is designed to ensure that all callers have access to a live operator trained to help them secure timely access to an emergency services provider. It avoids routing the user’s 9-1-1 VoIP call to a pre-recorded message or to an administrative line that may not be staffed with a live 24/7 operator.

This is a major step in the right direction as it ensures that callers are always connected with a live agent. In the event of an emergency, this is exactly what is needed to happen. Hats off to TCS and Vonage for really starting to solve the 911 issue.

We aren’t 100% there yet, but I am encouraged by the progress we are making.

    Leave Your Comment


     

    Loading
    Share via
    Copy link
    Powered by Social Snap