Vonage was on the leading edge of the 911 controversy from the start. In response to a negative standing in the press, they are now doing a great job winning the PR war.
In a recent release Vonage says they have struck a deal with TeleCommunications Systems or TCS which allows for 9-1-1 calls from VoIP subscribers that cannot be automatically routed to the PSAP nearest to the caller’s current location will be transparently routed to the
This is a major step in the right direction as it ensures that callers are always connected with a live agent. In the event of an emergency, this is exactly what is needed to happen. Hats off to TCS and Vonage for really starting to solve the 911 issue.
We aren’t 100% there yet, but I am encouraged by the progress we are making.