Amazon.com is one company I will NEVER recommend to anyone. I ordered 2 watches from their website for USD$1000. Great deal, but one major flaw: they shipped the wrong product! And even the replacement product was exactly the same -- an error! Emails I have sent seem to not be read, as questions I ask are not answered and messages are word-for-word exactly the same reply after reply. Now they are even setting a deadline when I should return all products, to think I am the customer, and I am the one who was inconvenienced. They are willing to do a refund if I return all watches -- but keeping $1000 over 2 weeks earns interest, and they do not want to compensate me for the opportunity cost and inconvenience cost. As a result, I'm filing a lawsuit in a small claims court to get properly refunded for the total amount (including interest accrued and inconvenience cost). I'm gathering information on who had the same experience, and any information would be helpful. Please email me at big_aristotle@hotmail.com. Thanks!

I've had excellent transactions at Amazon.

Amazon is a selling venue. Your transaction was most likely with a vendor, not Amazon directly.

Vendor quality varies. Always read the customer feedback for each vendor you consider buying from. Purchase from vendors with quality feedback.

Amazon does guarantee your purchase with A-Z claims. You need to contact them within a certain time frame however.

Fair Winds!

~willow~

AMAZON.COM MAKES LOUSY DECISION!!!

I have been a regular customer of Amazon.com for quite awhile and was truly shocked by their decision to use Bill Maher as their spokesman. The same Bill Maher who labled our soldiers in Iraq as Criminals and Cowards. My cat would have been a more intelligent choice!

This inept decision is just as lame as AARP choosing Harry Belafonte as their Man of the Year. They couldn't find anyone else other than BILL MAHER ???????

This idiotic choice will definately affect my decision on making any future purchases through Amazon.com

I just tried to buy something form Amazon but when I went to my cart it was so busy with invitations to buy other crap that I couldn't find a button or link that would allow me to pay. All I could find was an invitation to sign up for the Amazon Visa to sve $30. Eventually I gave up and they lost a sale. I do't need another credit card for all the money I would be happy to spend on Amazon, if someone on the other side of my computer screen eren't so stupid.

Those feedback and kill a seller's sales. That is why they actually resolved your problem quickly to get you to remove it. I have learned from selling on Amazon just to fix it first and let the buyer leave the comment they want.

Amazon is truly horrible. I tried placing a cell phone order 5 times through their system. It was approved through Verizon and each time Amazon cancelled the order themselves and notified me afterwards. Not one Customer Service Rep new how to handle the situation or could explain why and did not provide one call back as promised over the week. Complaints and investigations were "forwarded on" to the right department with no response. At one point I was told the phone had shipped and three hours later received an email that the order was cancelled, AGAIN! After all was said and done, they flat out told me there was nothing that could be done and didn't bat an eye when told they were losing a customer and that I would share the good news with everyone I knew. I have purchased from Amazon in the past with only ok results, but will not buy from them again. As a Manager in Customer Service for the past 10 years I was absolutely appalled at their service and lack of concern. Not one representative could offer any other solution than sorry. What a nice feeling it must be to be such a big company that you don't have to care how your customer's are treated or how many of them will stick around.

THANKS,GOOD+FAST DELIVERY

I ordered a product through an Amazon vendor: Unbeatable-sale.com. I received the right item and on time. I was promised by Amazon and by Unbeatable-sale a $15.00 coupon (by email) as soon as I completed the vendor feedback. I completed both vendor feedbacks. All positive. I never received a coupon. I emailed the appropriate departments for BOTH Amazon and Unbeatable asking where by $15.00 coupon was. NO RESPONSE from either vendor. Nothing! No coupon(s). Very unprofessional!!

I have been using the other big online company from Southern California (the E name)
for a few years, and decided to give Amazon a spin. I wasnt impressed with the transaction, and left a feedback. I decided to change the feedback but when this was attempted, it erased and wouldnt allow any other feedback to be posted. I called customer assistance and was told that once removed, you cannot post a different feedback. I told them the circumstances but was told that I was out of luck.
Well, I just wont use them again. I suggested they change this aspect of their system and told them I wasnt going to use their system until positive changes were put
into place.
I never resolved the issue with the vendor;
it wasnt worth the trouble. As for Amazon, tough luck to them. There are many other websites providing good competition and good products. I havent had a bad experience since and with common sense, likely wont. If Amazon had just posted that Feedback once left, cannot be updated, then this simple act could have prevented unhappiness and likely would have kept me coming back. Just post the logistics or rules! How hard is that?

Thank you to 47th Street Photo for their fast delivery and excellent ptoduct

Amazon,

For internet sales you are not giving any indication when the sale is finalized. You need to provide a response back that is clearer.

Thanks,

Tom Mooney

I have used half.com before and not had any problems. I too usually use the other online bidding site with no problems. I was looking for a particular item for my dog and found Amazon's site to have the lowest price. Amazon was listed as the "seller." I received an email that it would be shipped today (July 17th) and was waiting for it to arrive today. This afternoon I checked the website since it did not arrive in the mail...much to my disgust they sent another email (TODAY) stating that the order has been canceled and my credit card will not be charged. No other explanation at all! I went back to their site thinking that maybe it was on back-order. Nope! It is still out there for the same "sale" price. What a joke. Sounds like typical bait & switch to me. I found another site that had a sale price only $2 higher than Amazon. It's worth it not having to deal with the order being canceled for no reason. I'll stick with the other sites, thank you. Amazon will not be getting my business.

I find it's very trick doing business with the third-party vendors on Amazon. Amazon tries their best to rectify the situation with their A-Z Guarantee but after you've had a few experiences that were total hassles (wrong orders, incomplete orders) it leaves a bad taste in your mouth.
I bought a MacBook adapter from Sierra Enterprises and when I received it in the mail it had the part missing that allows you to plug the adapter into the wall. Instead of apologizing and offering to mail a replacement, they tried to make it look like I was lying. They have the worst customer service I've ever seen - if you can call rude, taunting e-mails and the refusal to admit they made a mistake 'customer service'.
I ended up ordering the adapter from Apple for full price with free shipping - the extra $30 was so worth it.

I tried to oder on an demand video from Amazon only to discover there is no closed captioning support. Why in the world would they not bother to mention that? Could it be they make finding their customer support page nearly impossible to find so as to not ask for a refund? Is providing such a simple yet necessary service for some so expensive?

i dealt with an inadequate,retarded person when trying to buy something at amazon.i reflected this in my feedback.i then received an email from the retards(thecookshop)saying..amazon had withrawn my feedback & then they went on to insult me.so obviously the feedback on amazon is not worth anything because if it is not positive they remove it.i forgot to mention i am still waiting for my refund!!!