Comcast Customer Service

This is one of those stories that is tough to even set up. I was pretty amazed when I heard about it. Apparently according to the AP, LaChania Govan said she got bounced around by her cable company when she called to complain. She made dozens of calls and was even transferred to a person who spoke Spanish – a language she doesn’t understand.

But when she got her August bill from Comcast she had no trouble understanding she’d made somebody mad. It was addressed to "Bitch Dog."

"I was like you got to be freaking kidding me," said Govan, 25. "I was so mad I couldn’t even cuss."
Comcast officials said it shouldn’t have happened.

"We only use the actual customers names on the bill," said Patricia Andrews-Keenan, a Comcast spokeswoman.

Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It’s unknown why the employees did it.

This is pretty amazing to me. I have never heard of anything like this and the concept of it was intriguing. How could Comcast even protect customers from such a thing? I suppose they could have all profanity in name changes filtered out but then again spammers are experts at bypassing these rules. How may e-mails do we all get with profanity in the subject that is just spelled differently, separated by dashes, etc. All in all this is a pretty embarrassing situation for any company and I know Comcast spends a good amount of money on its call center personnel so I’m surprised this happened. Like I have written before, a few bad apples can ruin it for all.

  • S T
    August 23, 2005 at 7:46 pm

    This is the email I just sent to comcast to complain today 08/23/05
    We need to cancle our cable and internet service with a long years relationship with comcast. I called 1800 line to make disconnect service. I talked to this lady who clamed her name is “Zoily”, she wanted me to do survey of why leaving, where we move to..etc, I didn’t have enough time and didn’t feel like to do it. I know why you’ll ask which city you are going to move probably because you want to offer the business but in another way this is kind of private! Zoily oberviously got mad about my refusion. She didn’t let me talk, whenever i talked Zoily talks. Finally she yelled at me in the phone, check your telephon record. I had her to have her manager to talk to me on phone, i told this manager who clamed his name is “Gil”I said your employee yelled at me, I felt I’ve been slapped at my face and been discriminated, and he said Zoily is really a very good employee. What??? You mean a “good” employee of comcast offer “”YELL”” to customer on phone?? Comcast, I am really hurted and disappoinmnted, I was been embarrassed and discriminated. Gil gave me an address said this is a place I can write complain letter to which is PO box 34878 Seattle Washington 98124 I would like to know if this is true.
    On my phone, I was asking a simple final invoice. This lady Zoily asked me to check my own credit card bill. I meant my “COMCAST” last invoice; she said we don’t have such thing. Comcast never have such thing. I disconnect a small cell phone service, they sent me my last invoice. I disconnect SBC, they sent me last invoice. What, you meant Comcast doesn’t have such thing??? Zoily though she’s talking to an idiot or something ? Then when Gil on the phone, he said, oh yeah sure we can send this to you and you’ll receive that in 3-5 days.
    Disappointed!!
    I am really hurted.
    I will not use comcast again. I will let all my friends know this unpleased very hurting experience and warm them don’t go Comcast to let those customer rep have chance to slap on your face and give you a hard time on laughing your unfluently English.
    Comcast customer representive discriminate people who speaks in English as a second language.
    I need to see a reasonable letter and apologize from this customer rep and her manager, “Zoily” and “Gil”. If you are so good, go study couple more years, get a degree. Or don’t yell only in English, do you speak in another language then?
    Again, I am looking forward to comcast’s reply, these two employee’s apologies.

  • S T
    August 23, 2005 at 8:15 pm

    it’s in Sunnyvale, CA by the way

  • Anonymous
    September 28, 2005 at 6:33 pm

    S T –
    You should really, REALLY learn English spelling and grammar before complaining about anyone else in the future. I couldn’t even feel sorry for you as I was too busy trying to keep supper in my stomach as I read your egregious errors.

  • VoIP Blog - Rich Tehrani
    September 28, 2005 at 6:59 pm

    Comcast Service

    There may be big problems with customer service at Comcast. I keep hearing complaints from people who use their VoIP service. It could be the massive growth the company is experiencing that’s contributing to the service woes. If you are…

  • Ben
    October 3, 2005 at 5:04 pm

    I have seen a lot of bad customer service over the years, but Comcast is the worst ever. Never do business with them unless you have no choice. I won’t bore you with details. They are atrocious.

  • mm
    October 6, 2005 at 12:35 am

    i dont want to say that comcast is “horrible” yet, but i am started to get fed up with them..i have had my high-speed internet for over 2 months now..i bought my own self install kit, and called them for assistance to be sure i did it right…so, i did this, and the man informed me that he could here “flickering” in my modem-cable connection, and suggested i replace it. i did this, then, a short time later, i noticed something was not right, it keeps kicking me off line every 30 seconds. so i call them again, to see if i can get a tech to come out, they go through all this “talk”, giving me over the phone instrucions, like delete cookies, and some other nonsense, and he tells me it should work now. needless to say, it didn’t, so i call them again, they go through the same thing, and i said it still doesnt work, so they tell me it is the modem, and that i probably damamged it when i moved (they never offered to send help) so, i went out, spent 80 dollars on new modem, it still doesnt work..by now i am getting frustrated, i need to use the internet for business purposes, besides the fact that i am paying for a service that i am not getting. so, again i call on a different day, and he says, oh i bet it is the actaul cord you are using, (even though it is new, obviously it came with my self install kit), so i replace this and…nothing..so i sent them an e-mail, still remaining patient, and they send one back saying your problem seems as though you need a technician to come out…DUH!! so, i have to call and set up an appointment..the man on the phone asks some info on my modem, then he says, “yea, your modem is on line, and i can see there is definetely a problem with the connection..(obviously)so the tech comes and spends MAYBE 20 minutes, he goes to the computer, why i dont know, and then looks at my cable connection and basically says its because i have a splitter with 2 tv’s hooked up, so he says there isn’t enough of a signal for the modem, he uses his own splitter, and gets all “smart” like he fixed it, not listening while i explained that it is not fixed because i still see the “local area network has no connectivity” box keeps popping up, but he doesnt listen, then while he was filling out his paper work, he saw the box pop up, so he goes outside and checks the line, comes back and says its the building, either bad wires or maintenance issues, and says”you can get on line, but it will keep jumping on and off” THAT”S WHY I CALLED!!! I KNEW THAT!!! so, he tells me that he cant fix it, and i have to call comcast and have someone check the lines (which is what i asked for in the first place)..so i call back,the woman is very nice, it wasnt her department, but she contacted them for me, and told me she was trying to get a straight answer, but that they would come and have it fixed by the end of the week..i am still awaiting this, meanwhile i can not use my own computer, though i already paid for 2 months of service, and replaced a cable cord, splitter, and modem, with my own money, though none of this is my fault

  • Detour
    December 5, 2005 at 10:29 pm

    Comcast Internet Customer Service Jail

    I just switched to DSL from Cable Internet which I have had for years. SBC-Yahoo DSL Pro @ $21.99 a month is just a better deal then the $41.99 I was paying with Comcast Cable Internet. In order to cancel the Comcast Internet you can’t go online…no…

  • S T
    December 15, 2005 at 6:29 pm

    Well, I can’t say anything of your comments. I am a foreigner, I am alright with foreigners speak my contry’s language “egregious”. The only thing different is I wouldn’t give the comments you gave me to a foreigner.

  • unknown
    February 19, 2006 at 5:01 pm

    I currently work at Comcast. I know this isnt safe for me to say this… dont want to get shot or anything, haha. But I just want to make one thing clear. It’s really not the customer service department that isnt doing its job. We try doing everything we can do make things happen. But we are underminded. All we are basically are messengers. We call our dispatch department to ask for an ETA (estimated time of arrival) for the technician. It’s the technician who usually refuses to go back. And it gives us the great pleasure to always relay that news. So, we try and improvise and give a little white lie to make it seem better… Sometimes it works, and it sometimes leaves customers furious… which we usually understand more than you know. Most of us here really hate how things are being done as well. Same goes for applying credits for outages or errors in bills. We are able to apply them, but then again, our finance department goes right ahead and declines it without notification. Makes the representatives seem stupid. So believe it or not, WE DO UNDERSTAND AND WANT TO HELP… it’s whether or not we can or not. Sometimes, we just can’t, because the Comcast policies are messed up and wrong.

  • CustomersAreAlways
    March 14, 2006 at 3:30 pm

    Comcast Adds More Customer Service Jobs

    I don’t have any experience with Comcast, but I came across a story that had me thinking, "Huh?"

  • Marvin Grigg
    April 16, 2006 at 8:44 pm

    I’ve been calling comcast for a week now starting last monday 4/10/06 intill 4/16/06 about why MY Modem keeps going OFFLINE.A Tech[LOL]said it was a loose connection which is typical(BS).I checked them all myself(again)He said the siginal was good.I was told I probably was a BAD Surge Protector-A BAD Splitter-A Bad Cable-I did ALL that.RESET the MODEM-Pressed the resat-Rebooted my Computer.ALL of which I changed & did.AS of NOW I’m still on line.(AMAZING)
    So,apparently they haven’t a clue & could care LESS just as long as they get there monthly payment-WHICH is going to stop when I go DSL-even DIAL-UP would be better,At least IT stays CONNECTED.EVERYTHING they said was bad I changed and I still have the same PROBLEM.[[$$$$ is on there MIND]][[CUSTOMER satisfactiion is ON there MIND]]>

  • what? let me get this straight
    April 17, 2006 at 1:01 am

    You did all the things the tech suggested and now you are staying online? But yet the tech is stupid? But when you did what he suggested it worked? But he doesn’t know what he is talking about? Wow. Just wow.

  • Jacob
    April 30, 2006 at 6:42 pm

    I subscribe to the Howard Stern On Demand for $13.99. Some of the shows where under “Uncensored TV” which states “It is also available by subscribing to the Howard Stern On Demand.” Since I have Howard Stern On Demand, I watched it because I thought it was available to me.
    Guess not. I was charged $32 for watching these programs, on top of the $13.99 a month for the subscription.
    I called customer no service and they said that I was in the wrong area and it says that you have to view it under the “Premium Channels” menu. It does not say that. They refused to reverse the charges saying I watched it in the wrong area.
    My cable bill, with TV, internet access and phone is over $200 a month and they wont credit me $32. Crooks!
    I will be at the Bellflower office at 14338 Lakewood Blvd, Bellflower, California on Saturday, May 6 at 9am with a sign that reads “Comcast screwed me over! Ask me how!” Come by to see!
    Jacob

  • arnold hassler
    July 25, 2006 at 10:56 pm

    I have called about this before now. Then I actually had a no. to call. Where is it now?
    WHY is there something other than Sci-fi on a science fiction channel??? If you don’t control this, how ’bout giving me an email address and a ph. # to the people who are in charge? Don’t put wrestling on a sci fi channel, please. Do these people know it is not science fiction? They have run all kinds of things on that channel. Do we pay extra for that channel? I don’t care where you put other things but please just put sci-fi on the science fiction channel. Thank you jhawk99@bellsouth.net

  • Kate
    August 4, 2006 at 8:54 pm

    I have very bad experience with comcast. I have been here waiting their installation from 2pm now to 9pm. The customer service would only help after 5pm and there is certainly always white lie or I would either be put on hold for 10-20 minutes. Terriable way of their handling the customer. Comcast has no clue of where the technicial is at and just kept telling you different time frame. I don’t know why they could not give away their technician’s phone number.
    The technician is supposed to come between 2pm-5pm and it is 9pm now, they said they would come. Who knows?
    Never use Comcast. Terrible service.

  • phil
    August 24, 2006 at 7:00 pm

    Waiting online for a tech support call for internet service that is flakey – current hold time is 24 mins

  • Kevin
    September 19, 2006 at 7:36 pm

    COMCAST “WORST SREVICE IN THE NATION”
    I have Comcast internet and digital TV. I also use a third party Voip. My cable has had problems for over a year now. I have had 5 Techs out to my house trying to solve the problem. The last three techs are all in agreement that the problem is at the street. I have a high level of return and multiple bit errors. I have only a few channels and the internet connection is intermittent at best. They have yet to come and fix the problem, they do however keep sending me my monthly bills. I have the Better Business Bureau and my Congressman trying to help me. So far Comcast has not responded. Comcast knows that there will be small if any consequences for their refusal to provide service. If they didn’t have a monopoly perhaps they would have more concern for the individual consumer. We are all bleating sheeps merrily Blogging our way to the slaughter.

  • diane Machado
    November 5, 2006 at 4:21 pm

    I’m not able to use my password to access my incoming email. I know the password, but it is rejected. I need help to correct. Thank you, Diane

  • Mark
    November 16, 2006 at 6:45 am

    This is the worst experience ever. Transitioning from adelphia to comcast. We wake up Nov. 13 to no internet. It is now the 16 and still no internet. This is after hours and hours untold, of talking to different ‘techs’ on this issue. I never got the same story out of any tech. One would say I’m in a ‘walled garden’ , more like purgatory really. Others would say no prob. get you going in no time …. 30 minutes later … ‘we’ll have to get back to you.’ Chatted with ‘techs’ on-line … all idiots. Last one said it was an equipment issue. Yeah Yeah just another way of saying “NEXT”. NO options so I have to bear with these morons. They must be losing millions over these kind of issues.

  • shannon
    November 29, 2006 at 5:32 pm

    comcast digital is the worse service ever! i’ve been watching fuzzy lines and enjoying the sound of static for three days now and apperantly no one seems to know what the problem is. in fact, i sat on the phone with customer service for thirty minutes while they simply tried to located my account information. one would think that being able to fix the product you sell and at best able to locate your customer information should be an obvious must . . . guess not

  • William
    December 11, 2006 at 8:11 pm

    I do not know how many other people complained about COMCAST. I just know by experience this: They have the worse customer service I have experienced in my entire life. As I politely told one of the COMCAST’s rep over the phone, the best word I could use to describe their service is with a rotound DISGRACE.
    I reported a cable failure to them almost two months ago. I’m still waiting for the problem to be solved. Worse, they have made me believe the would come to my house to solve the problem in three different occassions and did not show up.
    I’m cancelling my subscription as of today. I feel they are taking advantage of the customers who do not have another choice for tv cable, like myself.
    Would not recommend them to anybody.
    WM

  • Sarah
    December 29, 2006 at 11:02 am

    COMCAST is really unbelievable. I’ve had major problems with my HIGH SPEED INTERNET. High Packet loss has been occuring since I moved to a new part of town and comcast has been outright nasty to me. I recently called customer service to complain about the packet loss and inconsistent internet quality, and the rude woman informed me that “packet loss is normal” and that there was no problem, thus nothing to fix. She even refused to transfer me to a supervisor. I called again because I wanted to make a complaint in writing, and I needed the address. They said there wasn’t one. What kind of company is this? After much more discussion, I finally got a local address and am making my complaint. If you have a choice, NEVER CHOOSE COMCAST!!–S

  • Chad
    February 28, 2007 at 1:59 pm

    I rarely call customer service for anything. The reason being, I can usually figure things out for myself in the same amount of time it takes to get answers. In a way, I feel sorry for the customer service people because they must get a lot of angry (and probably stupid) phone calls.
    Yesterday, however, I called because I had a message on my answering machine from Comcast asking me to do so. It was regarding a signal from a cable box in our house that was not being received by Comcast.
    I’ll spare you some of the details, but what I learned is that we had been paying an extra $6/month for a service we weren’t using. I asked if there was someone I could talk to about possibly receiving a refund for this. I didn’t even get to explain the situation to the man, when he literally started yelling at me on the phone for at least a minute. He seriously shouted some kind of lecture to me about a scrict 30 day limit on billing protests. When he was finally finished, I politey asked him to calm down. Then I asked if I could protest my last bill since it was less than 30 days ago. He didn’t even let me finish again, before he shouted at me that it was my fault for not reading the billing statements. I never did get a chance to explain what happened, and it was clear that he wouldn’t let me. I asked if I could speak to his manager or someone else and he blew up again. I gave up.
    I am seriously considering cancelling all of my service with Comcast simply because of the way I was treated. And they called me in the first place!!!

  • Kyle Wyatt
    March 22, 2007 at 11:10 am

    Hey people,
    I’m a former “Comcast tech” or also known as a NuComm Int. employee. Where as I do agree with your oppinion of the customer support usually offered, there are some good techs at some centres(yes I’m Canadian). Now I am not excussing any techs actions I am merely saying they are not the biggest problem.
    Comcast is a butt backwards company, they have certain rules they impose on their on phone techs. Depending on the market calling the restrictions vary and the main concern of which part I worked for is billing. Billing is also responsable for some/most of the tech support, which they don’t focus much on in the training.
    I left NuComm international due to their policies and inability to actually make any difference in the campaigns they keep. I was abhored by there lack of training and care towards actually helping the customer.
    As a parting note all Comcast techs that come out (well most if not all) are third party techs, that are not truely employees of Comcast but are merely contracted out. The techs have a bad habit of skipping jobs, slacking and fudging paperwork.
    Feel free to email me with any questions, in regards to procedures and policies and I will try to answer the best i can. Please no tech support questions.
    Kyle Wyatt

  • Anonymous
    June 14, 2007 at 12:36 am

    I have been working as a Customer Service rep for Comcast for almost two years now and I just wanted to make a few suggestions to make any future issues go smoother. I’ve read all of these comments and some of these things are completely inexcusable and I understand your anger. Really, if I were some of you, I would just cancel services and be done with it. Anyways, just a few notes, I have done internet technical support, billing (which is also television troubleshooting), and sales. The most important thing is to try to remain calm, even as irritating as the hold music might be before you reach a representative, please just try to remain calm and civil unless the representative you are speaking to becomes rude to you, or pulls something that is worthy of rudeness, then go nuts. The biggest problem with call centers is if you reach someone and are angry, rude, and yelling from the get go, you are more likely to have less done for you and have a bad experience overall. I’m not saying this is right, but this is the reality of what happens a lot of the time. Also, please realize that you are speaking to the lowest link on the food chain, and even if you ask for a supervisor you aren’t going to get much higher, therefore you are being handed down information and no matter how unfair it is, or how much you scream and yell and curse, you pretty much need to listen to what the person says and take it with a grain of salt. Even if you call in because your internet is not working and you know that there is nothing wrong with your equipment and you just need a technician, you have to follow the troubleshooting steps or else you will possibly be charged for a technician to come visit your home. Also, if you are in an outage, we do not know what happened, and we do not know when it will be back up. It’s not because we’re stupid, it’s because we are not told. I know it is unfair, but it also isn’t fair to spend an 8 hour shift being screamed at because the company you work for is too ignorant to tell you what is going on in Mobile, Alabama. Also, please realize that everything is not Comcast’s fault. Earlier there was a comment about how there was something other the science fiction on the sci-fi channel, I hate to break it to you, but that has nothing to do with Comcast, that is the Sci-Fi channel who did that, not Comcast. There’s nothing Comcast can do about it. Also, picture in picture, closed captioning, and anything to do with your VCR and DVD player have extremely limited troubleshooting and may not be resolved by contacting Comcast. Another very important tip: If you are contacting us about a bill, or any issue really, you should have a recent bill or something with your account number on it. This will save a lot of time. Sometimes phone numbers are incorrect on accounts, the account is in a spouses name, or even the address is entered into the system so oddly that it is almost impossible for us to find. At that point, there isn’t much you as a customer can do except provide us with your account number. Without locating your account we can’t help with billing, we can’t send signals, we can’t schedule technicians. Again, please understand this is not because of the individual but because of the company. Also, to avoid all these problems you can usually find the answers to your problems on http://www.comcast.net under the FAQ’s for internet service and http://www.comcast.com for cable television issues, and to see the services available. Also, if you wish to file a complaint, get a promotion when you are an existing customer, or change any account information such as the name on the account, social security number, or driver’s license number you need to contact your local office. You can find that information on http://www.comcast.com under the Customers tab, then select ‘Find a Payment Center’. I completely understand any frustrations with Comcast, but just remember, there’s noone who would be more frustrated then the people who try to help you and have no way of being able to. We are out there. I’m not saying all representatives are great and want to help you more then have great call time, etc, but we are out there. And if you ever get me, I promise I will do everything I can to help you and will be happy to do so.

  • Sherie
    June 25, 2007 at 6:50 pm

    I have recently switched from regular phone to comcast digital phone. The entire process was horrible from the beginning. I believe that comcast trains their employees and contractors to lie to the customer. When I asked if I would have installation fees, I was told no. That was a lie. Whenever I call customer service, I am treated like I am stupid and spoken to with complete disrespect. Some of your representatives are downright rude and continually interrupt my sentences. I was told, just today, that bundles packages are not normally given to existing customers but an exception was made in my case. Boy did I feel special, considering I have been with comcast for nearly 20 years. I would hope that comcast would like to keep their existing customers, not alienate them. From now on I will tell everyone I know not to use comcast.I will be switching myself

  • jason chi
    July 25, 2007 at 11:44 pm

    dear company
    i lost cable remote-control.and go pick up new one from 655 wise schaumburg.ill.
    before i go.i make 2 phone call to get information.the first answer is no charge.the second answer is have to charge$5.but when i go pick up from there.they charge me$10 and no receipt give to me. but they told me if i found the original one .i can return and get money back.
    few days ago i found old one and return the new one today.and want to collect money back. the office employee told me.they never charge the money.
    it is very strange.your company employee cheat customer and maybe put the money in own pocket.

  • Mrs. White
    September 25, 2007 at 7:59 am

    I am terribly upset with comcast right now. Your company stinks…..and thats putting it lightly. I have had nothing but trouble within the last month and there is no one to go to with all these problems. I guess Comcast has grown to big to fast and can’t handle all the problems. Until a mountain of people go to someother cable television, Comcast will not do anything to better their customer service or their service. Ever since Comcast took over Adelphia, we have had nothing but TROUBLE….. If you would like to know what I have been through within the last month, just look at my account…….. Only once did a person that I spoke to know something about how to fix my problem after waiting over a day for service and to top that off she (Lisa Badge #3837) fixed my problem over the phone. The other techs didn’t even look into the problem…..That is very poor business. Why doesn’t Comcast sell some of its company to a reliable source that will please people and someone that you can talk to when you have a cable problem and not have to wait for days to get it repaired.

  • Scott
    September 25, 2007 at 2:48 pm

    I am an IT consultant and work out of my house. I have been a Comcast customer for 5-7 years at two different locations. Usually, my service is very reliable, if considerably slower than advertised. However, it has been more reliable than the DSL services I have tried, so I put up with it. I always recommend Comcast to my clients looking for home Internet service, under one condition, that it works consistently for the first three weeks. As with most providers, they over sell service and often in locations that aren’t quite online yet. If it doesn’t work right away, a string of techs will come out and may never fully resolve the issues, charging you the whole time. In the time I have been with Comcast, I have been using the same router/firewall configuration with no more than a few hiccups along the way. This weekend, my service kept dropping out, which is devastating to me, as I work a lot over the weekends. When the connection was still not working Monday morning, I took a deep breath and called customer service. The rep I got sent me through the regular SOP of restarting my computer and modem, disabling firewall, removing routers, and other useless troubleshooting steps. When none of that resolved our issue (as I explained it wouldn’t), the next step proposed was to call Microsoft. I explained how I have 5 machines on the network and for all of them to fail at the same time was next to impossible, the response I got was, “do you want me to help you troubleshoot those?” Well, I was out of time and patience at this point. I requested an onsite tech, which the rep refused unless I was to pay $50 for the trip. Obviously, I declined. Later that day, when the service was still down, I called back. This time I received an automated message stating that there were outages in my area and they were working hard to resolve them, which just made sense. I understand that Customer Service(?) doesn’t always get the most up to date info, and may not have been aware of the outages. I just want for them to listen to their customers, accept that sometimes it isn’t the customer’s fault (just maybe we know what we are talking about), not be soooo condescending, and if the SOP fails to identify the problem, not charge to send a tech.

  • Christian B. Thomas
    October 1, 2007 at 9:17 am

    Dear Customer Service,
    Somehow my NFL Channel has been disconnected. Please reconnect as I need that channel for important information regarding my fantasy football league. I tried calling customer service but was waiting 25 minutes and counting.
    Thank you
    Christian B. Thomas

  • Keidra Lazard
    October 10, 2007 at 8:39 am

    I too want everyone to know how horrible and frustrating dealing with Comcast customer service representatives are. They will tell you anything to get you off the phone, like a lady named Betty that answers the phone there. She didn’t even bother to look up my information and kept telling me it was unavailable. She tried to refuse to allow me to talk to someone else because it would mean more work for her. Many other incidents occurred and I made 2 complaints to a supervisor that ended up being pointless. I decided that I would rather not have Internet service than to deal with those people at Comcast. Also, the technician kept saying they were coming to my apartment, but did not. The supervisor said they had noway of knowing if I was telling the truth or not.
    Also, not to mention I had to wait three weeks until the next appointment became available.
    I also have to say there were 2 reps that were very nice and seem to have paid a ttention in Customer service training. But this should be the norm, not the exception.

  • Steve Misler
    December 8, 2007 at 8:45 pm

    The absolute worst customer service I have experienced in 60 years..
    When I called our local government to file aa complaint, the person responsible for taking the information for our county siad….
    It’s my job to take your report so I am happy to do it but…. I can telll you that you are wasting your time. Comcast is the worst.
    I wish I had another choice….

  • comcast employee
    December 21, 2007 at 8:42 am

    Comcast has its own call centers but most of their work is done by convegys call centers that hires anyone and pay them nothing, when you treat people badly and dont pay enough to feed their family you get what you pay for.

  • sue
    December 23, 2007 at 8:20 pm

    I AM WRITING TO SAY THAT I HAD A TECH FROM COMCAST HELP ME TODAY WITH THE INTERNET AND I HAVE TO SAY SHE WAS WONDERFUL AND VERY HELPFUL HER NAME IS TIFFANY AND HER I.D NO.. IS 64230 AND SHE WAS FROM CHARLOTTE N.C I HOPE EVERYONE WAS AS HELPFUL AS SHE WAS THANK YOU TIFFANY….

  • Paula
    January 22, 2008 at 11:52 pm

    I have the triple play from comcast, my phone and internet have been off and on since I got the service in april 07, today I called and spoke with a supervisor. He was rude and talked over me and then told me that it was not comcast fault that my phone was working, he stated I needed a new phone. I have bought 3 new phones and none of them work. He then starts to tell me how technology has changed and thats why my service is not working. He continually talked over me, my husband then took the phone and asked for corporate. The sup. took our name and number and said we would hear from corporate within 24 hours. I have never experienced such poor customer service. I cant wait until April 08 comcast will be inhaling my dust as I run to another provider.

  • Pamela J
    February 21, 2008 at 12:13 am

    COMCAST is very bad. They sent me a letter stating they were discontinuing the discount for bundled services. I thought perhaps this was a change in policy across the board. But, everytime you see advertising they are pushing special prices for bundled services. I learned this was only for new customers. If you are an existing customer, you are not entitled to the discount. Company is unbelievable. I read a comment from a someone that wrote in that stated they were told by a technician to cancel their services and sign back up as “new” customers, that this was the only way they could get the discount. Laughable.

  • battgino
    April 26, 2008 at 3:29 pm

    Comcast may have a huge press blitz on regarding their “Big Push” to repair its image, unfortunately other than pay a good PR specialist I don’t think they have done anything to change their monopolistic user unfriendly ways. As a senior citizen I am on a limited income. The only time my TV is on is during football season yet the money grubbing, greedy monopoly that Comcast is insists that I pay over $70 a month just to get ESPN as part of a package that I don’t need any other channels from. These rates recently went up. How about a football package like the hockey package they offer. No. That wouldn’t get as much money into corporate hands.
    We have to stop this monopoly and call for a cable customer’s bill of rights. We need protection from the constantly increasing rates for decreasing service.

  • Allan Wood
    May 15, 2008 at 12:22 pm

    Please return my PC to Comcast.net

  • Anonymous
    May 30, 2008 at 11:36 pm

    Hey here is a view from inside the comcastic world and i’m here to tell you it sucks… I’m a tech for this not so wonderful company we as employee’s even can’t get the corp company to move on things that we know needs to be done. Long story short you should see the idoits that run the jacson/rankin ms office. One of our bosses i know sits in his/her office from 8am to about 11:00am looking at porn and shopping on the internet then goes home for lunch thats the end of that person day. So do you think they care about you? NO!! They hire techs right off the street as long as they can pass a drug screen one time. Read between the lines there. I have seen it and these fools are out on the road in these comcast trucks driving with you while they are high as a kite. As long as comcast keeps getting your money for half butt services thats what your going to get till you “the customers” stand up to city and county goverments and demand a new cable company to take over yes you can vote comcast out as long as comcast is not slipping them under the table IE “paying the city and county heads your money to keep them there” Sad world we live in these days.

  • ADAM GUILLEN
    June 4, 2008 at 6:15 pm

    CAN SOMEONE GIVE ME A CALL ABOUT COMCAST HIT AND RUN TO MY CAR. 714.397-9490

  • georg yaskanin
    June 20, 2008 at 7:52 am

    in the past few weeks my contact with comcast on my computer has been none existent. Probably at least 10 daya or moreI have not have service. I am paying for full time and am not pleased.

  • Booty
    June 26, 2008 at 6:52 pm

    She deserved the Bitch Dog name. She kept calling in and demanding a supervisor (big no no)for no reason. She was always screaming at workers and stressing everyone out. Don’t mess with the workers at comcast. They have all of your personal info and can screw you over 9 ways from Sunday. I’m serious. Imagine calling your cable provider and yelling at them or treating the person on the phone like “the help” or like you would treat a pee-on and then a couple of months or years later you realize that someone from “somewhere” has stolen you ID and has ran up crazy bills that YOU have to repay. Think twice and BE NICE!

  • David Selby
    July 22, 2008 at 5:00 pm

    I have had spotty service from comcast ever since they took over from Time Warner Cable. I have wanted to disconnect my service but there has not been a real alternative. My bill recently increased from $120 a month to $185 a month. This was due to increases in the internet and cable service. The representative said that I could get what I have now plus phone service for $129. I don’t want phone service, so he said that I would have to pay $185…
    Fortunately there is now an alternative. AT&T has started a new service called uverse… they let you have digital tv service and internet without phone… for less, it looks excellent. I have ordered the new service and will be switching soon. Hopefully I can say goodbye to Comcast permanantly… I will say that I do miss the old Time Warner Cable. Their representatives seemed to be empowered to help, and common sense seemed to exist in their organization.

  • Donna Atchley-Lindsey
    October 2, 2008 at 3:14 pm

    How can a company claim to have a ‘Customer Service’ office when everytime you call its a recording stating that no one is available to take your call and will call you back? My husband has tried for several days to get these people to pay his bill and no one has ever bothered to call him back. Now its getting close to time to shut off his service so now I’m trying to call for him. He’s on the road a lot and this is getting extremely frustrating. He is in the Oro/Tucson Arizona area and I’m in Kentucky til I move there in December. If this is a sample of how this company treats their customers…….it is really sad and the whole place show be ashamed!!!

  • Miranda
    October 13, 2008 at 2:02 pm

    I completly understand your frustration with comcast. I myself am experincing great difficulty with them currently. Here’s my story:
    Two weeks ago I had called to have comcast intalled at my new town house. I learned that a service tec would have to come out because the complex where I live had never been serviced by comcast before. After two days I recived a phone call that the service tec had been out and it was ready to be installed all I needed to do was call and make a appointment. So my appointment was set for yesterday between 2-4pm. I waited around until 4 when I recived a call that they wouldn’t be there until 6 or so.
    I walked outside to have a smoke and up rolled a comcast instalation tec. After 30-40 min of him doing whatever he was doing he told me the line forom my box outside had never been connected, so I called comcast. They said they showed no record of the request ever being made for the inital set up for the service. Mind you this is what I was called about on Tuseday the week prior about and told it had been taken care of.
    Anyway to make a long story short I guess after 4 people came to my home yesterday I still do not have my comcast and now there telling me it will be another 9 days before it will be installed!!! I am infureated, I’m sick of being nice, I just want shit done!!

  • Pissed off @ Comcast
    November 7, 2008 at 1:18 pm

    I don’t expect much from cs reps in a call center but Comcast CS reps are the worst ever. They are even worse that Sprint CS reps which is pretty damn low. I had nothing but problems with Comcast since I first had them. If I could switch to Cox Communications I would. Even though they are high they at least give you exceptional service. Comcast reps are scripted,rude, and overtalkative robots. I am going to take my boxes and throw them personally at them and take my business to Direct TV. Technican stated he came to my house when he did not not then they tried to have me wait 2 weeks for another appointment. My on-demand never worked and all the cs reps could tell me is that they were having problems for 2 months straight only to find out they the damn box needed to be refresh from their office. The first bill came for 300.00 in which they billed my 3x for the same charges and then I could not get one rep to remove the charges. They told me that their limit is 50.00 and that I would have to call back to continue to get another rep. Review your bills and switch service if you can. They will learn like Sprint that you can’t piss your customers off. I will come to the office directly!!

  • James Hughes
    November 9, 2008 at 12:07 pm

    Why is it so hard to get to my Email after paying my bill? This is very frustrating!
    Just cancell my E-Mail account, I am done looking!

  • EUGENE McCANTS JR.
    December 2, 2008 at 8:02 pm

    COMCAST receives complaints, but when they do something good, that also should be recognized. I had service done to my comcast applications on 10/17/08. The technician was Darien Holloman. I just wanted to send something to the COMCAST Management Team advising them of the outstanding service and professionalism that he demonstrated. He performed a outstanding job and needs and should be acknowledged for being a good example for COMCAST Technicians.
    Thank you
    Eugene McCants Jr.
    (215)224-1486

  • JAne
    January 14, 2009 at 3:35 pm

    I agree, i work as an outsource agent as well, Convergys.
    We are trying our best to support Comcast for tech issues, but when it comes to tech scheds, we’re not responsible for that, we can just get the sched which is reflected in our system and we can’t change it. That makes customers irate when they want an ASAP Tech visit.

  • Joe
    January 15, 2009 at 4:59 pm

    Comcast is TERRIBLE! I used to work there. The people like screwing around with the customers and everybody thought it was fun. I eventually quit and signed up for them only because att didnt have uverse in my area and cox wasnt local. They sced. an apptment., i take off work time and they dont show. It takes me 2 days to get to customer service. They sced another appointment and DONT SHOW AGAIN! They finally show up after a little talk with the supervisor. I got charged for three but only reimbursed for 1 because apparently the 2nd one was “rescheduled” for the 3rd one but would have even been unless i spoke to the supervisor. It is a load of BS.

  • Michelle
    January 17, 2009 at 7:24 pm

    I never had any problem with Comcast customer rep either all of this time most of them were very nice. Up until today. I called in because I believed there was an error in my billing. Since I always paid on time, and I thought it was just a miscalculation from the last billing but suddenly my bill was doubled than its original price. I talked to a customer rep who looked up my bills and before she put me back in the waiting line she said, “I’ll have someone else to reduce your price.” What I didn’t know was I was transferred to a woman named Natasha who sounded upset ever since she said hello. I was totally calm and asked her to explain to me.At first I thought it was just the way she talked, until I finally realized she was yelling at me on and on. I didn’t give him any stress or tension, let me remind you again. But from the start, she yelled at me.. and she treated me like crap, like I was a retard.I’d love to file a complaint, but for some reason I know it’ll be to no avail. I’ve heard too many stories and complaints about Comcast. I only hope that soon there’ll be any other service provider in my area that has good offers so I can immediately switch to their services. I don’t appreciate all the yelling. I understand that being a customer service isn’t an easy job. That’s why I always treat every customer service with respect, and address my problems, complaints, and concerns in reasonable and civil way. And it always worked well for me, but with this Natasha, I finally understand when other people are talking about “a customer service from hell”. She should be fired for yelling at a good costumer, but again.. a part of me thinks she’s well kept as an employee so she can “deal with problems they don’t want to resolve”.
    Comcast offers good Internet and TV services, that’s the reason I still stay. But if they keep employees like this Natasha, very soon than later, they’ll be losing customers.
    PS: English is my second-language too. I’m sorry to hear that you were discriminated because of your inability to speak English fluently, S T. And for anyone above who made fun of foreigners, I really pity people like you. Don’t be so arrogant, you’re not as good as you think.

  • comcaster
    January 18, 2009 at 11:15 pm

    I have no qualms about communicating with people who speak english as a second language but it is very frustrating trying to explain yourself or get info from someone who does not understand you or who can’t understand you. People are not perfect so when you work aa cs job all day people get on your nerves and you may just lose it on someone who is pleasant. I am not trying to justify poor service but it happens. I just don’t appreciate the fact that comcast does not offer 24 hour service. I have needed assistance several times during late night hours and no one was there to help. what a sad shame. I pay a lot of money every month for service and so do a lot of other poeple we should at least be able to get some better service than this. BUt as long as they keep providing me with the channels I like to watch I am going to stay because I like the product. But the service could use some attention.

  • comcaster
    January 18, 2009 at 11:18 pm

    I meant to say… it is frustrating when you can’t understand them and they can’t understand you.

  • Theresa
    February 26, 2009 at 11:08 am

    I am not a Comcast customer anymore. I was in 2006. We closed our account when we moved. Comcast found a check they had lost and cashed it in December of 2008. 2 months later I am still trying to get my money back. I can’t get anyone to answer my phone calls. I can’t talk to a supervisor. I have called 9 times and left messages; they never return phone calls. I have e-mailed and still nothing. Their customer service is the worst. How do you get a refund from Comcast?

  • dick
    March 1, 2009 at 1:11 am

    I was told from an agent that I could get a promotion because I would not have stayed with comcast if I was not able to. So I called back and talked to a different agent in the retention department. They are the people that are suppose to save the customer from not cancelling. So anyhow I told her I was told I could get a promotion from someone else I talked to at the company. And she told me that she could not see any promotions for me. So I told her that if I cannot get one then I am going to cancel and go to satellite. I have never been on a promotion. She then put me on hold to talk to her supervisor and got back on the phone and told me that she added a promo to my acccount. It was just a pain just for asking. I then asked her if there was any in the future that I could get after 6 months because I know how it works over there because I use to work there unfortunatly, And she said I could not get on anymore promos. So all that I have to say is F*@k Comcast and not all but most of the a** holes there. This lady was rude from the get go. I have talked to nicer people in different parts of the world than I have with person at comcast, and this instance with them is enough for me to tell them to shove it. I was going to stay with them with a price reduction but since the person on the phone was so rude I cancelled my service.My experience from working there is that we had to sell to customers even if there services were not working we were pressured to keep all calls less than 5 minutes and mantain alot of metrics.We were never told of what the cause for customer outages were.Each year you will not see the same people at comcast only the supervisor and hr employees they are the only one with job security. So if you get a lousy comcast rep it is beacuse comcast has to keep it budget down and stocks up and the agents have alot of pressue on them to meet for a dead-end call center job.So if you want to talk to a rude person under pressure and get sold some more things when your services don’t work and have to worry about outages all the time get comcast its comcastic… um,uuh.. yeah something like that.

  • Marcus
    April 7, 2009 at 3:22 pm

    I have been a comcast customer for about four years. During this time I have had numerous problems with their cable TV, internet and phone service. I have spent hours in attempting to get problems resolved as quickly as possible.
    I have dealt with other companies in the past but Comcast wins the prize for the worst service ever.
    The most irritating part is having to wait hours for a tech to come to your home to fix a problem and have the appointment canceled by Comcast without letting the customer know. In the mean time the customer is left waiting for someone who is not coming.
    If a tech does (by any miracle) show up as scheduled the problem is either left unfixed or returns in a short period of time.
    I have has enough of Comcast and am now searching for another service provider.
    I would recommend everyone stay away from Comcast unless you enjoy headaches and wasting your time in waiting.

  • Ed
    May 28, 2009 at 8:46 pm

    Comcast has the worst customer service I have ever experienced. I have dropped their cable service and will drop their internet service at the first opportunity I have to use anything other than dial-up. I will be pleased the day I see this company go bankrupt !!!

  • Jen
    June 1, 2009 at 1:48 pm

    you need get a life much less sit back and respond as a retarded donkey about someone’s english. This isn’t the how is my grammar thus far moron. Just in case you didnt know, this is about negative service received. Go scratch your ass or something, you are just as brian dead as comcast

  • sam
    June 10, 2009 at 4:17 am

    Will you people quit your freaken bitching, “awe my service doesnt work…” boo fucking hoo. you guys dont like comcast service….get another fucking provider and quit making other peoples lives hell, how would you like someone going to your office and telling you off for somehting you have no control over. a person in az takes a call from boston….what do you honestly want that person to do for you?!?! GET THE FUCK OVER IT!

  • noname
    June 20, 2009 at 12:34 am

    COMCAST CUSTOMER SERVICE SUCKS….

  • an cow
    June 20, 2009 at 1:22 am

    Yeah someone just changed the name for no reason…tell the truth, what did you do to make someone want to do that?

  • an cow
    June 20, 2009 at 1:24 am

    although this type of action is never justifiable, there are always two sides to a story. she had to piss someone off pretty badly for them to do that

  • Thomas Burris
    July 15, 2009 at 8:39 pm

    I got the agreement today to sign or e-mail us atwww.comcast.com/agreement and tried that and no luck am I doing it wrong

  • Michael
    August 20, 2009 at 10:07 pm

    Right, so this is one hell of a story. Yesterday i had decided to request internet service from “Cuntcast”, the customer service rep was very polite and kind and made the appt for the following day between the hours of 12 and 4pm, which is fine for me. I told him that i had my own modem as well as wireless router.. I mainly need this service for business mind you..
    About 2.30 pm the technician appears and introduces himself with “you want internet right?” from the window of the van.. i can look past this lol.. Any case, he comes in and asks for water, strolls about the house looking for wires behind tables, in the basement etc (which is understandable). During the entire scenario, he is on the telephone, !speakerphone style! with what was later revealed to be a dispatcher (who turned out to be a real awful bitch lol).
    This is where it becomes slightly offputting!!! and honestly – this is completely true and i still cannot believe this had actually happened the way that it had.
    Once he found a suitable wire in our sitting room, he then asked to see the modem.. “Sure no problem”.. I hand him the modem. He tells the woman on the telephone the brand of the modem and then immediately tells me that it is not going to work..
    (a little backstory) when my mate and i moved in, there were cable wires exposed through the floor, we had a modem and we tried to see if anything was alive in them, immediately we were taken to the comcast website and were instructed to enter our account number in order to use the internet. – so clearly the modem works but we would need an account with service Right? Right! I was also told this by the Customer service rep the day prior when I had explained this to him.
    (Back to the tech) “Can I speak with someone?”. He hands me the phone and im speaking with the dispatcher on speakerphone who clearly has IBS and is supremely attitudinal. She tells me that the modem is not actually a modem but is an “M-M – S box”.. some sort of abbreviation she pulled from the rectum of comcast lingo.. Meanwhile im looking on the back of the modem where it clearly says “MODEM” in legible letters… Then i explain how i was able to reach ONLY the comcast site and all i need is an account and service, which is why i called in the first place.. She then says “well sir you’re going to have to get another modem because it shows on the computer here that your modem is not compatible with comcast service”.. BULLSHIT! This really pissed me off. Then she asks me where i purchased modem.. I bought it and a router from the goodwill. THEN, she tells me that the modem was once part of a previous comcast account and that i cannot use it (LIE), to which i asked “how do you know?, there’s not a thing on here that says comcast?” (Nor did i give her any information from it etc) to which she says “None of our things say comcast on them” (Right).. I then ask “Can you make a new Account for this modem seeing that the old owners dont have it and havent used it as i bought it about 7 months back?”..
    “No”..
    “do you make a new modem for each account?”
    “No”
    “SO you do re-use old equipment then?”…
    “yes.. but”
    “Ok forget it – im calling a different company”
    to which i returned the phone in a huff to the tech while asking him to leave.
    SO im handing the phone back to the technician and telling him that im no longer interested in their services as my modem is suddenly not compatible and was once someone elses. He then speaks to her for a moment and then asks for the modem again to read the serial numbers and that he has to take it to the van to “see somethin”. we reply “What? No! 1. we bought this..and 2.nevermind we’re going to call someone else for service” and i put the modem back in my office
    a few moments pass as the tech is STILL standing in the hall chatting somewhat secretly under his breath but we can hear the dispatcher loud and clear stating that “he needs to get the modem”- we’re basically waiting for him to leave at the door, when WE hear the big shocker.. The dispatcher, on SPEAKERPHONE no less, says “You’re gonna hafta Search the house”.. jaw drops
    To which i reply.. “what the fuck did she say?” and “NO, no, no, no! You and that bitch on the phone are going to have to go RIGHT now!” we close the door removing the pest from our hall and immediately phone comcast customer service.
    I reach “Melissa” who was actually quite understanding of the outrage. I explain to her what happened and she asks me if the tech is still there and i tell her that the van has just pulled away. She attempts to get a supervisor on the line which took ages.
    My mate and i go in the back garden to smoke a ciggarette while on hold with melissa when we notice the comcast van is now parked at the end of the street about 4 houses down. we think nothing of it until we’re walking through the house when i notice the tech sneaking about the side of our house trying to open the side door and window.. I nearly jumped through the wall!.. “What the fuck are you doing!? Im calling the fucking Police”.. he takes off to the van! I’m chasing him down the street with the waiting music playing in my ear lol.. he pulls away..
    Melissa is back on the phone and i tell her what happened and she says “Oh my god”.. “im sooooo sorry the tech did that, you should call police to report him – he shouldnt have done that” attempting to remove the fault from the company.. to which i reply, “ya, but i heard the dispatcher from COMCAST instruct him to Search our House for our fucking modem!
    ON S-p-e-a-k-e-r-p-h-o-n-e!!!!”… At this point I realise this company has gone completely mad.
    “Im really sorry sir, can i take down your number and have a supervisor phone you?”..
    Fuck this!.. I hung up!
    called the non emergency police # and they came straight away for me to file a report.
    the moral of the story –
    Comcast = Mob Tactics.. and honestly if i do have someone’s old modem, i bought it!! And there is no reason to stage a break-in for a fucking modem of which im certain they have plenty.

  • Jimmy
    September 7, 2009 at 3:28 pm

    Sparing you the specifics of my own personal nightmares (yes, plural) with Comcast over the years, let me just say that I agree with everyone else on this page about Comcast’s horrible service. The stupidity of their processes never cease to amaze me. As soon as I’m in an area/building that will allow me to switch to DirectTV, believe me, I’m there.
    PS: Michael, your story of a Comcast technician trying to break into your house was hilarious. As crazy as it sounded, I don’t doubt for one minute that Comcast would pull such a stunt.

  • Jimmy
    September 7, 2009 at 3:34 pm

    Haha! Good one, Eugene. You almost had me going there for a second. You funny, funny man you!

  • Marcus
    September 21, 2009 at 5:10 pm

    I am sending out a warning for anybody who is thinking about going to or staying with Comcast. They do not stand behind their product. They wll not give you the offers they say they have. They will not service their equipment that you rent from them. It is a horrible experience, If you have cable, SWICH to anything else, if you don’t have them stay with whoever you do have. I hope this helps God bless and have a nice day!

  • Dr. Claude Toland
    September 28, 2009 at 12:38 pm

    Comcast is the worst company I have ever seen when it comes to customer service. I was scheduled to have my service disconnected on Sept 29, guess what….a contractor shows up on Sept 28 and cuts me off. he won’t hook it back up because he says he gets paid by the ticket and he does not work for Comcast he is “only a contractor”. Think it is time to search for another providor at my new place.

  • Peter
    September 29, 2009 at 8:55 pm

    As someone who worked at that Comcast center when she called in (which was more than a dozen times), no one should be surprised why this happened. Comcast doesn’t treat their employees well to the point where things like this don’t happen. Their call centers are very negative work spaces, people quit everyday and hate the working envornment created by Comcast.
    This woman didn’t call in just a dozen times, she calls a dozen times a day for over two weeks, and asked for a supervisor every time she called in. We all hated her, and one person did the one thing to her that we all wanted to do but respected the job too much to do ourselves. There is only so much verbal abuse one can take before lashing out at someone.
    This is the equivalent of going postal but on a mental level. The reason why customer service treats people like crap is because Comcast treats their employees like crap. That’s why I don’t work there anymore.
    Peter

  • frederick porter
    November 9, 2009 at 12:12 pm

    my wife and i decided to get the whole package, cable tv phone and comuputer, as we have been a comcast customer for years with the computer and tv, but i decided to get the phone and bump up the tv service, well they put the wrong box in the tv, i actually lost chanals, and the few chanels of hd i had , i lost them, it really is bad. i ask for the new customer package, when i changed, and one of the ladies, told me i couldnt get it , seeing as how i am an old customer, does that sound right?? what a place, i see by all the complaints here that mine will just get added to the many others. but it is really a shame the feds or someone cant do away with you people, because you seem to have such an important type of busiiness. GREED is going to put an end to this country, and seems you are one of the largest ones involved, i am sorry for you. like i said , i am probably trapped in this service, but hopefully someone will see this and do something with you folks.

  • fred porter again
    November 9, 2009 at 1:04 pm

    after calling this morning three times and getting no results, i ask why they would put a box that is not hd on a tv that is clearly hd, and after asking them to put a box on my tv i was told there would be a service charge,i just cant win, i am not going to pay another service charge, after just paying one, darnit!! darnit!!

  • Screwed_by_COMCAST
    November 14, 2009 at 1:42 pm

    I think comcast is so bad because all of their customer service reps are recruited from homeless shelters…they are trying to repay society for all the cold nights they spent huddling under the cardboard. Comcast hires societies rejects.

  • Anonymous
    November 16, 2009 at 12:36 pm

    Comcast does not have customer service. on 11/3/09 my cable lines were dug up since that date I have called,
    emailed talked to a supervisor and they act like I was the one that dug them up.They have given me 3 dates the last 1 thanksgiving week 11/24/09 I have 2 lines and
    I could lose data for my business line. anyone could walk by trip or steal the lines. Nothing I have said seems to move these people. I have filed a complaint with the FCC which was easy I urge anyone who has problems file a complaint this is the only government agency that monitors internet

  • Bob
    February 18, 2010 at 7:42 pm

    comcast wins hands down ! not only is their feeble attempt at “customer service’ a nightmare, if you are able to get past those script reading, non-english speaking, 24-72 hr. needed for an excuse to get rid of you, front line employees, you might connect with a supervisor who speaks of “escalation for repair” a multi-tier grab-bag of idiots who don’t let the right hand know what the left hands up to… I had to cancel my phone service because no one at comcast could figure out the problem that would not permit me to make long distance calls.I live in a minor comcast market where they are the only game in town. Through their arrogance, they let you know how much your business matters. COMCAST IS THE ABSOLUTE WORST !!

  • Bob King
    April 26, 2010 at 8:21 pm

    called cust service or lack there of they blew off a 5:30-7:30 appointment saying the installed tried to call me, he did at 12:58p when I was at work! Then listed the job as repaired! I told her to forget the service call seeing as how there is no customer support and cancelled my cable service!

  • ERIC JOHNSON
    April 28, 2010 at 1:00 pm

    Comcast a disaster.

  • galesburg illinois
    June 14, 2010 at 11:57 am

    well for tha last three weeks our service from comcast has been horrible every single day we go for hours without internet service -i just finally got connected- on demand service and phone service -no calls in or out and when we finally call customer servie and wait 45 minutes for someone to answer everythings working again and they cant help us weve already had them come check on things once and they tightened the cords in the back of the internet box i mean really im pretty sure that has nothing to do with the cable and phone and obviously not the internet because it still doesnt work -and whatevber happend to tha courtesy service theyre supposed to extend when they cant fix a problem not that it would halp because nothings working anyway… theyre supposed to send someone today lets see how that turns out
    sincerely,
    paying for service im not getting

  • Anonymous
    August 24, 2010 at 12:39 pm

    I’VE BEEN GETTING THE RUN AROUND TOO. I FINALLY TYPED UP THIS COMPLAINT VIA THERE “CONTACT US” FORM ON THEIR WEBSITE, BUT, NATURALLY, IT WON’T SEND
    I was originally offered Comcast service through the Time Warner phone line. The agent I spoke to was extremely rude and pushy. Despite having explained to her on several occasions that I could not afford Triple Play, every single time I asked for her to place my order, she insisted that I get triple play. This happened about 5 times before I became very frustrated and insisted that understood the cost difference but I only wanted double play. She offered one more time and I hung up the phone.
    Then, I logged on to comcast.com and proceeded to order Double Play online. The representative I spoke to gave me an install date of 08/28/2010 from 8am-12pm. She then let me know that because my house is new a site surveyor would come by my home within the next 24hrs to get my address updated in your billing database and then call me. Since, I am in a hurry to get internet–I often work from home and fast internet is a necessity–I asked if I would still have my internet installed on 8/28 from 8am-12pm. Now, after speaking to 4 Comcast service representatives, I learn that I should have been given a surveyor confirmation number. However, at this time, I still do not have one.
    Every single customer service agent was quick to tell me what I should have received but nobody wanted to solve the problem. This morning, I received an automated call from Comcast confirming my internet installation. I considered it a good idea to go ahead and speak to customer service rep to make sure everything was running smoothly. However, there is apparently no record of my order. I was transferred to a local installation hub, where Fran once again stated the obvious: I should’ve been given a surveyor confirmation number. Through no initiative of her own, I convinced Fran to please set that ticket up for me. And, after about 45 minutes into my 4th customer service call, she told me that it would be about 3-5 days before someone could come to survey my home. Naturally, I am very frustrated at the poor customer service I’ve received and I am astounded that nobody will take responsibility for my request slipping through the cracks or try to turn my experience around. I asked to speak to Fran’s manager, Ivan, but was told that he would call me back within an hour. Since I was made the same promise by a customer service rep on Saturday and nobody called, I am not holding my breath. Fran hung up with me before giving me a confirmation number and I still have no idea when I should expect service. Please have a manager call me as soon as possible. If I cannot get service by this Saturday, please call me so that we can take the correct steps are taken to cancel the order that there is no trace of.
    Here is all of my information, please take the initiative and use it to get the ball rolling so that I can have internet installed on the date I was originally promised.
    Thank you,
    Danielle Griepp
    4505 Gano St.
    Houston, TX 77009
    832.797.8344
    livespectacle@yahoo.com

  • ANONYMOUS
    September 6, 2010 at 12:46 am

    I am reading all of the blogs and happen to work for Comcast. The funny thing is everyone has something bad to say about how bad the customer service is and the product but yet YOU STILL HAVE COMCAST! And if you cancelled your service 7 out of 10 customers COME BACK!(and that is a proven study) This is my time to vent since I have to hear this bulshit everyday all day everyday anyway. Some of your stories are very justified and I can pinpoint whose is not. People under estimate how much power the reps at our company actually have and 9 out of the 10 situations the average rep can fix and help. But when u call us DEMANDING we fix this and “YOU PEOPLE BETTER” do that…. SORRY wrong answer. I provide the best customer service I possibly can and I go out of the ordinary to fix a problem for a polite customer. What makes you think that if you are yelling at me I am going to even attempt to help you. Especially with troubleshooting. We are trained to send 1 signal to your box, if that does not work u have to wait for a technician. But just by me being there for a while, I know that sometimes it takes more than one signal. But guess what, if you piss me off i wil definetly send your box 1 signal, you better hope it works, because if not I wil not attempt to further troubleshoot. I have done my job and refuse to further assist an asshole! I dont understand how people can call us but be so arrogant at the same time… At one point you have to put your ego to the side people! P.S. all of our calls are recorded and monitored on a daily basis HONESTLY and more than half of you are lying about the conversations you have had with a rep. The reason I say that is because someone would get fired everyday and that does not happen. So next time you chose to call into comcast, take a deep breath and talk to the rep like you would want them to talk to you…because trust me, you wil be the one lingering at the end of the conversation and we are on to the next call!

  • ANONYMOUS
    September 6, 2010 at 12:54 am

    AWWWWEEEE…. IM SO SORRY YOU FEEL THAT WAY SWEETIE. PERSONALLY I AM NOT HOMELESS, NEVER HAVE BEEN, AND GUESS WAT COMCAST PAYS ME DAMN GOOD MONEY. tHATS HOW I CAN AFFORD MA NICE ASS HOUSE AND NICE ASS CAR… BY THE WAY STILL HAVE MONEY TO SPEND AFTER THAT. ITS THE MISERABLE ASS PEOPLE LIKE YOU THAT CAL US ALL DAY EVERYDAY FOR NO APPARENT REASON AT ALL JUST TO HEAR US BREATHE. PATHETIC… OH AND BY THE WAY…. I HAVE A BACHELORS DEGREE AT THE AGE OF 22, LOOKING FOR THE MASTERS, CREDIT SCORE 720, OWN MA OWN HOUSE, 2 CARS AND WAT WERE YOU SAYING AGAIN??? GET ON MA LEVEL

  • ANONYMOUS
    September 6, 2010 at 1:12 am

    I DONT KNOW WHERE YOU LIVE AND THE NUMBER TO COMCAST IN YOUR STATE. THE BEST WAY TO FIND OUT IS TO LOOK AT A COMCAST BILL, ET THE PHONE # AND CALL OR GO ONLINE. EMAILS ARE JUST FOR CUSTOMER SVC FEEDBACK, NOT FOR ANYONE TO CALL YOU AND WE DONT HAVE A VOICEMAIL FOR YOU TO LEAVE ONE. I WORK THERE SO AS LONG AS YOU HAVE YOUR ACCOUNT # ANY REP CAN HELP YOU

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