Yes I am on my way to Louisville, Kentucky to speak on VoIP to a group of hundreds of resellers and next week I get the privilege of addressing a different group altogether – contact center executives. What I like about seeing and meeting with such disparate groups is that I see the different perspectives of the market. I also thoroughly enjoy talking with service providers like I did recently at the Voice Peering Forum in Miami recently.
If anything, addressing different groups keeps me on my toes and the content as fresh as can be. I am always tweaking and trying to find the absolutely most relevant yopics for my presentations.
Here is a release that will hit the wires soon:
FOR IMMEDIATE RELEASE
For More Information, Contact:
Co-President, ATA NY Metro Chapter
Mercom Systems, Inc.
(201) 507-8800 x. 1158
IP Telephony Expert Rich Tehrani to Keynote Upcoming ATA NY Metro Technology Forum and Expo
Annual contact center event to focus on IP Telephony, Risk Management Technologies and Technology Beyond the Telephone
New York, NY, April 18, 2006 – The New York Metro Chapter of the American Teleservices Association (ATA; www.ataconnect.org) today announced the group of industry thought leaders who will lend their experience, research and expertise to the discussion of contact center technology at the Chapter’s second annual Technology Forum and Supplier Exposition. The event will be highlighted by a keynote address from Rich Tehrani, president of communications media company and Customer Interaction Solutions Magazine-publisher TMC and founder of Internet Telephony, SIP and IMS Magazines. The ATA will hold the event, a popular educational and networking draw for local contact center professionals, at the Doral Arrowwood Conference Resort in Rye Brook, NY on Tuesday, April 25, 2006.
“We are thrilled to have Mr. Tehrani, the premier voice for IP Communications today and someone who understands the unique technology needs of the contact center, as the keynote speaker at this year’s technology forum,” stated Suzanne Ronner, Co-President of the ATA New York Metro Chapter. “The diversity and experience of all of the industry leaders which will be participating in this year’s event demonstrate the ATA New York Chapter’s strong commitment to providing excellent educational content and unparalleled networking opportunities to local contact center professionals across all industry segments.”
Mr. Tehrani’s keynote address will focus on technology trends in the contact center space and specifically the future of IP Telephony. “I am thrilled to once again be working with the ATA to help educate the contact center market. Technologies like VoIP and SIP are rapidly changing the way call centers operate, making them more efficient and a more integral part of the enterprise.” explains Tehrani.
His speech sets the stage for a number of other speakers who will focus on the business challenges facing contact center leaders today and the technology available to meet those challenges. These sessions include plain-language presentations on cutting-edge technology offerings in the realms of risk management (in light of increasing business regulation, privacy and security concerns), and technology beyond the telephone (addressing customer contact by such channels as email and webchat). Real-life case studies and interactive session components will allow attendees to view the technology themselves and have all of their questions answered.
These additional moderator and presentation contributions will be provided by Steve Fagan of NCO Customer Management, Lisa Welsher of Innovative Management Solutions, Michael Antonucci and Donna von Lipsey of Voice Verified, Paul Friedman of Mercom Systems, Joe Sanscrainte of Bryan Cave Law Firm, Frank Fuhrman of American Customer Care, Paul Kole of Kowal & Associates, Dave York of Genesys, Paul Cullen of Avaya and Greg Blackman of RightNow Technologies. Case studies will be provided by Frank Rand of Audible.com, the Call Center Director for a leading New York-based healthcare insurer and a prominent Maine cataloger.
About Rich Tehrani
Mr. Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded the first magazine focused on VoIP in 1998 and, as President of TMC, is the owner of the registered trademark for the term Internet Telephony. He further launched the best attended VoIP show in the world, Internet Telephony Conference & Expo and the most popular communications/technology portal in the world, TMCnet.com. More recently he launched TMC’s two newest titles, SIP Magazine and IMS Magazine. Tehrani also runs Customer Interaction Solutions (CIS) Magazine. Launched in 1982, CIS is the first publication in the world to cover call centers and CRM. Tehrani further serves as an expert witness and has been quoted in such prestigious publications as the Economist and New York Times.
About the American Teleservices Association (ATA) New York Metro Chapter’s Second Annual Contact Center Technology Forum and Supplier Exposition
The ATA NY Metro Tech Forum is the premier local New York area event highlighting technology solutions to business problems faced by area contact center professionals. The day-long event is designed for contact centers, their partners and interested organizations to discover the latest developments in contact center technology, to explore new ways of using that technology and to network with industry leaders. The conference is organized by the ATA’s New York Metro Chapter Board of Directors, which is comprised of volunteer contact center professionals from New York, New Jersey and Connecticut. The Technology Forum became an annual event following the strong response of 2005’s pilot event, and will be held this year on April 25 at the beautiful Doral Arrowwood Conference Resort in Rye Brook, NY (Westchester County). For more information see http://www.ataconnect.org/chapters/nymetro/events.htm.
About the American Teleservices Association
The American Teleservices Association (ATA) is a nonprofit group representing the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion. For more information see http://www.ataconnect.org/.