As Companies have Shifted to Remote Work, Network Quality Questions have Emerged

VIAVI Solutions Inc just released the results of its 13th annual State of the Network global study of enterprise networking and security challenges. The study shows that IT teams require better visibility into the network driven by a number of factors, including tremendous disruption from the COVID-19 pandemic, relentless technological advances, remote working reaching an all-time high and the expanding security threatscape. 73 percent of respondents said security professionals need comprehensive visibility into network infrastructure to enhance cybersecurity efforts and speed remediation.

Viavi has been super-busy this year, our colleague Ken Briodagh just reported the company introduced 3D geolocation for 5G networks on our sister site IoT Evolution. Ken also reported on the Viavi report from February which said commercial 5G networks were deployed in 378 cities.

During the global pandemic, infosec professionals are reporting a rise in cyberthreats. And as enterprises increase connectivity, networks are even more exposed to vulnerabilities. More than half of respondents (54 percent) have already deployed IoT devices. While another 24 percent of respondents plan to do so in the next 12 months, only 57 percent of them have a mechanism in place to monitor those devices.

In an age of dynamic disruption, IT is increasingly challenged to maintain optimal service delivery, while implementing remote working at an unprecedented scale. It’s not surprising, then, that nearly 60 percent of study respondents cite the need for greater visibility into remote user experiences. For the first time in 13 years of the State of the Network study, the top challenge for troubleshooting applications is the ability to understand end-user experience (nearly 47 percent).

Profile photo of Charles Thompson
Charles Thompson, Senior Director, Enterprise and Cloud, VIAVI.

“As remote working becomes the new norm, IT teams are challenged to find and adapt technologies, such as flow-based reporting to manage bandwidth consumption, VPN oversubscription and troubleshooting applications. To guarantee the best performance and reduce cybersecurity threats, increasing network visibility is now a must for all businesses,” said Charles Thompson, Senior Director, Enterprise and Cloud, VIAVI. “By empowering NetOps, as well as application and security teams with network visibility, IT can mitigate the impact of disruptive migrations, incidents and new technologies like SD-WAN to achieve consistent operational excellence. This year’s State of the Network study clearly demonstrates an increasing awareness of this fact among all IT stakeholders.”

Key Takeaways

  • A surge in remote users is challenging network and security teams, as evidenced by nearly 60 percent seeking more visibility
  • Roughly three out of four respondents agree or strongly agree that SecOps teams need better visibility into network infrastructure to enhance cybersecurity efforts, suggesting that effective collaboration between NetOps and SecOps leads to stronger security posture and faster incident response
  • The top troubleshooting challenge that IT network teams now face is understanding end-user experience (nearly 47 percent)
  • Among organizations of all sizes, the most used KPI for assessing end-user experience is packet-based metrics (45 percent) followed closely by user-satisfaction metrics (41 percent)
  • More than half of survey respondents (54 percent) have already deployed IoT devices, yet only 57 percent of those have a mechanism in place to monitor those devices, leaving their networks exposed to vulnerabilities
  • SD-WAN has gone mainstream, with the primary motivations for deployment being cost savings (58 percent) and business continuity (50 percent)

As more users work from home on questionable networks and demand greater bandwidth and QoS thanks to video conferencing, being able to monitor these networks is more important than ever.

Perhaps the most interesting part of the study is SD-WAN is cited as being deployed for cost-savings and business continuity reasons. While this makes sense, SD-WAN also helps improve the QoE for teleworkers on video calls, yet this point either wasn’t asked or didn’t rank high with respondents.

See the ONLY 5G, SD-WAN, Contact Center, Tech and Communications companies that matter at the ITEXPO #TECHSUPERSHOW.

This Event has been called the BEST SHOW in 5 YEARS and the Best TECHNOLOGY EVENT of 2020.

2020 participants included: Amazon, Cisco, Google, IBM, ClearlyIP, Avaya, Vonage, 8×8, Comcast Business, BlueJeans, CoreDial, Dell, Edify, Epygi, FreeSWITCH, Fuze, Grandstream, Granite, Intrado, Frontier Business, Fujitsu, Jenne, West, Konftel, Intelisys, Martello, NetSapiens, OOMA, Oracle, OpenVox, Peerless Network, Phone Sentry, Phone.com, Poly, QuestBlue, RingByName, Sangoma, SingTel, SkySwitch, Spracht, Spectrum, Sprint, Tallac, Tech Data, Telarus, TCG, Teledynamics, Teli, Telinta, Telispire, Telstra, TransNexus, Unified Office, Vital PBX, VoIP Supply, Voxbone, VoIP.MS, Windstream, XCALY, XORCOM, Yealink, Yubox, and ZYCOO. Full List.

Join 8K others with $25B+ in IT buying power who plan 2021 budgets! Including 3,500+ resellers!

A unique experience with a collocated Future of Work ExpoSD-WAN Expo, and MSP Expo

Feb 9-12, 2021, Miami, FL. Register now.




 

Share via
Copy link
Powered by Social Snap