Tehrani Speaks at Gold Systems Webinar

Where is Rich Tehrani speaking? Everywhere it seems. And I love it. I can’t wait to discuss the growth of the speech market. What many people don’t realize is that speech technologies are changing the way business operates. It not only reduces the need to offshore, many VoIP providers are considering speech as a way to differentiate their offerings from one another.

Benchmarks for Creating Successful Speech Automation Solutions
Wednesday, April 27, 2005
10:00 -11:00 am (Pacific Time)

Join us to learn how AAA (Automobile Association of America), the world’s largest automobile club with over 44 million members, has used voice automation solutions to delight its members.

Call Center Best Practices – "6 Tips to Deploying Voice Self-Service Solutions that Customers Love."
Why one AAA club (AAA -Minnesota/Iowa), has chosen to implement a series of voice automation solutions. You’ll hear their lessons learned and results of these applications on their bottom line.
How to enhance your brand with an outstanding caller experience.
Potential pitfalls many companies make when moving to voice automation solutions from traditional touch-tone applications.
Tips for ensuring a seamless handoff between your voice automation application and your live agents.
6 benchmark best practices for creating voice automation solutions that your customers, partners and employees love to use.
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