Voci Technologies was spun out of Carnegie Mellon University to “Amplify the value of your voice data in real time.”
According to Mike Coney, CEO in a live interview, “We are a speech to text AI-powered engine – we are the Intel Inside of the Dell computer. We provide superfast transcriptions at the best price point with the lowest error rate ever.”
The company allows an organization to analyze all your real-time and recorded voice data and transform it into an enterprise asset. Their AI-driven audio analytics allows an organization to derive meaning from every customer conversation and to leverage that intelligence to improve your products and services, increase agent productivity and responsiveness, boost customer satisfaction, and gain a competitive advantage.
Other benefits include:
- Boost marketing and revenue
- Enhance customer experience and reduce churn
- Streamline business processes
- Scale audio analytics across the enterprise
- Ensure compliance and mitigate risk
Mike explained their voice models around North American English and they have them for call centers and sales.
“We are very good at building models based on a neural network,” he exclaimed. Continuing, “ We provide speed and accuracy at a low price point.”
He told us, you could send audio to Google for $1.44/hour, yet Voci does it for 50 cents. He says their technology can come close or exceed Google’s accuracy.
They can do gender analysis, emotion, sentiment, biometrics via a lightweight layer. They also do this in real-time, allowing
agent coaching, for example, if a competitor’s name is mentioned.
Other options are near-time as well as batch processing which works well for overall sentiment analysis.
He said this is useful to see how many times a competitor’s name is mentioned in a day.