Alcatel-Lucent Enterprise is making progress becoming a communications enabler and thereby an enabler of digital transformation via Open Rainbow, their “enterprise Whatsapp” solution which allows a company to customize communications solutions for various markets.
We first covered it in 2016 and there are now 40-50 low-level APIs allowing integration with applications in hospitality – room service for example, retail and more.
Moreover, the company tells us their solution is superior to OTT solutions such as social networks as the customer relationship stays within the control of your organization. Also, with routing, scheduling and communications control – you can be sure you’re on the right side of various regulations which your industry may have to comply with.
The company’s “no-memory APIs” allow fully anonymized calling for solutions which require such privacy. For example public services in France… Job matching services require such controls.
In addition, Ranbow has chatbot support and will soon support IoT.
The bottom line, is Alcatel-Lucent Enterprise has an enterprise-grade CPaaS solution which companies and integrators can leverage to provide flexible and secure solutions which allow for more rapid digital transformation.
The communications digital transformation event we need now!
Communications 20/20 will be held July 18-20, 2017 at Caesars Palace,
Las Vegas, Nevada and will focus on the next wave of technology and innovation that will transcend the importance of person to person contact, disrupting the future of the entire communications industry. Communications 20/20 will provide vital knowledge and insight through unique programming, hands on training, live demos, keynotes, exhibits and networking events.
This unique conference will allow for individuals and companies entrenched in the traditional communications ecosystem that want to understand how to adapt and profit from the new software-defined communications trends that will permeate through all industries and enterprises.