There is more and more talk of call center consolidation and suites of products from single vendors seem to be what analysts and many companies are clamoring for. I came across an interesting twist on getting educated on this space via a webinar focused on a term I never heard before. Specifically: Consolidation 2.0.
As call centers have become more sophisticated so too have they gotten larger and more complex and especially difficult to manage. For example hiring agents may mean entering their information into myriad databases and disparate systems. Consolidation should in a perfect world allow companies to reduce busy work and instead focus on growing the business.
If you are interested in learning how the benefits of call center consolidation can assist your company, be sure to register now as the session takes place Thursday, October 25, 2:00pm ET, 11:00am PT.