As resellers evolve from selling telecom hardware like PBXs to UCaaS, they often need help to figure out how to do it successfully. Beyond the financial challenges inherent in going from a CAPEX to a monthly recurring (MRR) model are the inherent difficulties in learning how to configure complete solutions which include the network and voice communications.
One company helping resellers and the channel making the switch is Jenne, Inc. They bill themselves as a truly value-added distributor according to Susan Elder, Senior Director of Marketing as she told us in an exclusive in-person interview.
In January of this year, TMCnet reported Jenne becoming a distributor of Zenitel Group. At the time, Patrick Howard, senior director of product management at Jenne said that Zenitel’s intelligent communication solutions for operational risk and resilience, as well as essential operational needs are critical to bridging the last mile in this market.
In February, we reported on a Jenne deal with Jive Communications. At the time, Patrick said, “Jenne’s high touch, fast response,’ model and UCaaS offerings will complement Jive’s scalable, flexible, and reliable cloud-based phone systems and unified communications services, and their stellar customer service.”
More recently, Jenne announced a new Cloud Master Agent Program for Avaya IP Office. They also announced a new virtual instructor-led workshop through the company’s training program, Jenne University. It consists of a two-day, hands-on, interactive workshop, the course is designed for Avaya (News – Alert) end-users with IP Office administration responsibility.
Susan explained to me that the company is growing, and has a wide range of partners such as 8×8, Digium, Mitel, Nextiva and RingCentral. She said they have a dedicated Cloud Team to support Jenne partners and sell premise as well as cloud.
She also explained they have web-based tools to help partners become more successful. Their Partner Solutions Designer allows partners to enter requirements to get suitable solutions such as the best vendor, infrastructure and pricing information. The company’s full line of solutions includes backup and disaster recovery, effortless device and network management, SD-WAN solution support, security, SIP trunking and video conferencing.
Other features for partners to take advantage of include access to demos, assistance with paperwork completion, assistance with spiff registrations and information about various promotions.