Wow – Ooma just announced a 67% increase in business service revenue driven by organic growth and Broadsmart.
The company’s total revenue was $39.6 million, up 21% year-over-year. Subscription and services revenue increased to $36.5 million and was 92% of total revenue, driven by 24% year-over-year growth in combined Ooma Business and Ooma Residential services.
“Ooma delivered strong results for the third quarter of our 2020 fiscal year”, said Eric Stang, chief executive officer. “We achieved 21% year-over-year revenue growth, driven primarily by 67% growth in subscription services revenues from business customers, and an important milestone with non-GAAP profitability. We also took actions in Q3 to strengthen our focus on serving and growing business customers going forward”.
The company also launched Office Pro with a wealth of new features which include:
- Call recording. Account administrators can designate automatic recording of all incoming and outgoing calls for an individual extension, while individual users can start a call recording on-demand at any time. Calls can be played back through the service’s online portal or downloaded for subsequent playback or storage – perfect for use cases such as sales training, keeping a record of meetings, and customer order confirmation.
- Enhanced call blocking. Incoming calls to all extensions are screened against a dynamic database of more than two million phone numbers associated with robocalls. This database is growing by 1,500 phone numbers per day, and calls from any of these numbers never ring on the user’s phone. Ooma recently released a survey quantifying the costly productivity drain from robocalls, which could cost a business with multiple lines that receives 50 robocalls per day an estimated $118,000 per year.
- Voicemail transcription. Ooma Office already sends voicemail messages to users via email with attached audio files. Now, in Ooma Office Pro, these emails also provide a text transcription for a quick view of what the voicemail is about – especially helpful for mobile users in situations where listening to an audio replay isn’t practical.
- Overhead paging support. Ooma Office Pro integrates with leading overhead paging systems, so that any IP phone can be used to make an announcement heard through the public address system in a large area such as a warehouse, service department or medical office.
Ooma Office Pro also expands key features of Ooma Office to accommodate larger businesses. Call Park increases to 10 slots from 5 in Ooma Office, receptionists can monitor 60 extensions instead of 20, and audio conference rooms can have 25 participants instead of 10.
“Ooma Office Pro is designed for businesses with needs beyond what’s offered in Ooma Office, without sacrificing the simplicity and value that have made Ooma Office such a success,” said Ken Narita, director of business marketing at Ooma. “Call recording makes it easy to track conversations that are important, while enhanced call blocking avoids interruptions from calls that aren’t. Voicemail transcription accelerates call response time, as does integration with overhead paging systems. In short, Ooma Office Pro boosts productivity without adding complexity.”
Finally, Ooma Powers the New Omni Business Phone Service Offered by Sprint with the following features:
- Purpose built for SMB customers – simplified, flexible deployment and management
- 35+ features including a full suite of configurable cloud-based private branch exchange (PBX) features
- Web portal simplifies user management and eliminates the need for expensive IT support
- No contract required – service is provided on a month-to-month basis
- Compatible with existing analog phones and select Yealink IP phones
- Plans start at $19.95 per extension per month
“As one of the nation’s leading cloud VoIP providers, Ooma is delivering a powerful platform that helps Omni to stand above the competition in functionality, scalability and simplicity,” said Sasha Gorman, who leads product development for Sprint. “Now SMBs can have access to tools that allow them to present a professional image, without the cost and complexity of enterprise phone systems.”
“We are honored to work with Sprint to help democratize access to cloud-based VoIP for small and medium-sized businesses,” said Chris Burgy, vice president of corporate development at Ooma. “Ooma looks forward to working closely with Sprint on driving the success of Omni and to jointly developing new solutions that capitalize on the strengths of Sprint’s mobile network.”
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