This is the draft schedule of events for the ATA (American Teleservices Association) Regulatory event I am speaking at soon. As you can see, I will be speaking with Chris Hodges from Noble Systems, Larry Mark from SER, Jason Pace from Stratasoft, and Paul Stockford of Saddletree Research) on Monday, April 18th, 2005.
I will be addressing the future of the contact center with my esteemed panelists. I have lost of creative ideas on this subject and have promised to get my presentation to the ATA by tomorrow. Trouble is, it is an incredibly beautiful day and I am debating playing hooky today. I mean this is the first weekend we have seen sun in the northeast and it may even hit 70 degrees today. I am sure my readers in
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2005
April 17-20, 2005
Hyatt Regency on Capitol Hill
Sunday, April 17
12:00 – 6:00pm Registration
12:00 – 5:00 pm Board of Directors Meeting (Lunch: 12:00 – 12:30)
12:00 – 5:00 pm Selected Committee Meetings
5:00 – 6:00 pm VIP Reception (Chapter Pres, BOD, and sponsors)
6:00 – 7:00 pm Welcome Reception (Hyatt Regency)
7:00 pm Board of Directors Dinner (Capital Grille)
Monday, April 18 (Current Industry Situational Perspective)
7:30 – 9:00 am Registration
8:00 – 9:00 am Continental Breakfast
9:00 – 9:15 am Opening Remarks (Stuart Discount)
9:15 – 10:15 am Regulations and Federal & State Legislation (Joe Sanscrainte & Bill Brierly, and Rich Rosenblatt, Morgan, Lewis & Bockius)
10:15 -10:30 am Break
10:30 –11:30 am Business/Financial Outlook & Climate (Brandon Dobell of Credit Suisse First
11:30 – 12:30 Lunch (separate room)
12:30 – 1:30 pm Tucker Carlson (Keynote)
1:30 – 2:30 pm ATA Positions (ATA/DMA)/ Regulatory: What’s Next? (Jim Conway of DMA, Mitch Roth of ATA)
2:30 – 3:00 pm Break
3:00 – 4:00 pm Consumer Affairs Perspective on Teleservices (Dr. Dale Lewison, University of Ohio, Deborah Berlyn, AARP and one other)
4:00 – 5:00 pm Technology Perspective (Changes we can expect) (
6:00 – 7:00 pm Reception at the Hyatt
Tuesday, April 19 (Self-Determination Perspective)
8:00 – 9:00 am Continental Breakfast w/ Congressional Speaker (TBD)
9:00 – 11:30 am Table Discussion – Working Session on Standards for Inbound
11:30 – 1:00 pm Lunch /Keynotes (Sen. Max Baucus, D-MT and Rep. Lee Terry R-NE) (Sen. Baucus 1200-1230; Rep Terry 1230-1:00)
1:00 – 2:00 pm Leadership Collaboration
2:00 – 2:30 pm Break
2:30 – 4:00 pm Leadership Presentations
4:00 – 5:00 pm SRO Presentation (Lisa DeFalco or Phil Grudzinski)
6:00 – 7:30 pm Awards Gala on the Hill (SD-G50, Dirksen Bldg) – Sen. Hagel
(Honoree)
Wednesday, April 20 (On the Hill)
8:00 – 9:00 am Continental Breakfast for NFP Committee
9:00 – 9:30 am ATA Lobbying Priorities
9:30 – 10:30 am Congressional Visit Role Play
10:30 – 1:00 pm Congressional Appointments
Compliance Seminar starts at noon
