UCaaS and VoIP leader Ooma, Inc. just signed Compass Health, a North Miami, Florida-based provider of mental health services with 300 employees. The service provided is Ooma Enterprise including customized voice service and bandwidth management for its nine offices in three states.
Ooma is providing sophisticated bandwidth management by combining multiple and separate ISP connections at each location and is optimizing quality of service and reliability by deploying advanced SD-WAN technology. Ooma is also integrating voice service with Compass Health’s cloud-based call center solution.
“Ooma makes me feel they are with me as a stakeholder in the project,” said Greg Miller, director of IT for Compass Health Systems. “With my previous provider, I’d have to submit a ticket and wait for hours before it was even assigned to a technician, no matter the severity of the problem. Ooma is providing a personal and close relationship where I’m not stuck on hold when I need to get my business back up and running.”
Telefonetica a technology and telecommunications advisory firm in Coral Gables, Florida, assisted Compass Health in specifying the project requirements and selecting Ooma Enterprise.
“I’m an agnostic technology matchmaker, picking the best solutions for my clients,” said Rudy Martinez, CEO of Telefonetica. “The Ooma team deeply impressed me with both their expertise and their willingness to get to work in creating a custom solution to meet the precise needs of Compass Health.”
“We welcomed the challenge of assisting in Compass Health’s transition from on-premise applications to cloud-based communications and network management,” said Rob Ferrer, vice president of business sales at Ooma. “Our API-driven, highly customizable platform made it possible to deliver the functionality Compass Health required, such as unique traffic shaping and throttling designed to optimize bandwidth across diverse WAN connections so that clinical application data gets priority over less urgent needs such as email while voice gets priority over everything.”
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