Voice Self-Service

Join me for a webinar that details how you can deploy voice self-service solutions your customers will love. What excites me about this webinar sponsored by Gold Systems is that AAA the famous motor-club company will be presenting a success story. I can’t imagine a more difficult implementation than AAA since most callers are on cell phones, making for a demanding speech recognition environment. See the details below and I hope to see (well electronically anyway) you there on Wednesday.

Benchmarks for Creating Successful Speech Automation Solutions
Wednesday, April 27, 2005
10:00 -11:00 am (Pacific Time)

Join us to learn how AAA (Automobile Association of America), the world’s largest automobile club with over 44 million members, has used voice automation solutions to delight its members.

Call Center Best Practices – "6 Tips to Deploying Voice Self-Service Solutions that Customers Love."
Why one AAA club (AAA -Minnesota/Iowa), has chosen to implement a series of voice automation solutions. You’ll hear their lessons learned and results of these applications on their bottom line.
How to enhance your brand with an outstanding caller experience.
Potential pitfalls many companies make when moving to voice automation solutions from traditional touch-tone applications.
Tips for ensuring a seamless handoff between your voice automation application and your live agents.
6 benchmark best practices for creating voice automation solutions that your customers, partners and employees love to use.
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