Join me for a webinar that details how you can deploy voice self-service solutions your customers will love. What excites me about this webinar sponsored by Gold Systems is that AAA the famous motor-club company will be presenting a success story. I can’t imagine a more difficult implementation than AAA since most callers are on cell phones, making for a demanding speech recognition environment. See the details below and I hope to see (well electronically anyway) you there on Wednesday.
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 Benchmarks for Creating Successful Speech Automation Solutions Wednesday, April 27, 2005 10:00 -11:00 am (Pacific Time) |
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Join us to learn how AAA (Automobile Association of America), the world’s largest automobile club with over 44 million members, has used voice automation solutions to delight its members.
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| Call Center Best Practices – "6 Tips to Deploying Voice Self-Service Solutions that Customers Love." |
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Why one AAA club (AAA -Minnesota/Iowa), has chosen to implement a series of voice automation solutions. You’ll hear their lessons learned and results of these applications on their bottom line. |
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How to enhance your brand with an outstanding caller experience. |
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Potential pitfalls many companies make when moving to voice automation solutions from traditional touch-tone applications. |
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Tips for ensuring a seamless handoff between your voice automation application and your live agents. |
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6 benchmark best practices for creating voice automation solutions that your customers, partners and employees love to use. |
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