Conversational AI is the future if Alexa, Siri and OK Google have taught us anything. Companies get this – they want to embrace the future of work. They want to leverage the best of AI and humans and automate where needed and allow human interaction when best.
Vonage has been on the leading edge of numerous trends – they bought Nexmo for communications PaaS and APIs, they embraced SD-WAN very early as well.
Their latest acquisition is exciting – our colleague Maurice Nagle broke the news.
“As a communications market leader, we believe we are best positioned and set on a mission to lead the revolution from Voice over IP to Voice over AI. With the Over.ai talent and technology on board, we intend to make every conversation smarter,” said Omar Javaid, President of Vonage’s API Platform Group. “Leveraging these capabilities into our solutions will empower Vonage to drive exceptional customer experiences by providing a premiere service for every interaction; reducing wait times to zero; and resolving customer issues quickly and effectively using natural language conversation.”
“At Over.ai, our technology was built on the belief that in order for organizations to meet the digital age with intelligence, humans and machines must learn to work together,” said Noam Fine, Co-founder & CEO of Over.ai. “We are excited to join Vonage at such an exciting time as they are disrupting the massive cloud communications market. Combining our AI technology with the award-winning OneVonage platform presents a tremendous opportunity to create new, amazing customer experiences.”
We recently gave a definition of the Future of Work and explained how often, it brings together the best of automation and humans. In the process, it adds value to humans – allowing them to be more productive and valuable.
This acquisition of Over.ai by Vonage expands the availability of future of work tools. It brings the power of AI to every organization and boosts their communications with customers. It’s a smart move and continues to add value to the future of work ecosystem.