David Byrd : Byrd's Eye View
David Byrd
Chief Marketing Officer for ANPI
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CloudTC and N-Able Acquired

By Peter on Wednesday, May 22

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

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ProfitBricks: Where InfiniBand Meets Cloud 2.0

By Rich Tehrani on Wednesday, May 22

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

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Proactive Care Puts Operators One Step Ahead

By Peter Bernstein on Monday, May 20

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

By Peter on Monday, May 20

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

By Rich Tehrani on Friday, May 17

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

By Rich Tehrani on Friday, May 17

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

By Rich Tehrani on Thursday, May 16

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Archives of all blog posts:
The Evolving SIP Trunk
What is a SIP Trunk?
The FCC May be Getting a Much Needed Wheel
ANPI Goes to Washington
ANPI Goes to Washington
Monetizing Hosted Solutions at IP Possibilities
Effective Email Marketing
Email, The Not Respected Marketing Behemoth
Telepresence and Video Conferencing, Growing?
Ten Best Free Apps for Small Businesses
SIP Edges Out T1
Changes Coming for the FCC
Measuring Your Business' Growth Potential
Bring Your Own Governance
FCC Moves on Call Completion
Transforming Your Business with Hosted Communications
Telecommuting is Innate to the IP Community
ANPI and Channel Partners 2013
Understanding Five Nines or 99.999%
One out of 6831
Unified Policy Effort
BroadSoft UC White Paper
All IP, All the Time, Oracle?
On with RTIME
WebRTC, Unified Communications and VoIP Quality
The Status of Local Telephone Competition
The State of Wireless and Wireline in America
In the Year 2013 (Part III)
In the Year 2013 (Part II)
In the Year 2013
On to 2013
Free Speech versus an Open Internet
For Sandy Hook Elementary and Newtown, Connecticut
Ubiquity through Mobility
What grows at 500% in 12 Months? LTE
RLECs ask to join the Fiscal Cliff Negotiations
When the Bundle Talks Back
When the Bundle Talks Back
When the Bundle Talks Back
PBX Market Dynamics in 3Q12
Lessons from Lincoln
A Telecom Thanksgiving
Social Media Best Practices for Small Businesses
Small Businesses and Social Media
Where is that Cloud Going?
Adopting a Changing Cloud
Personal Computing versus Personal Computers
Any Device, Really?
Anywhere, Anytime, Anyway, Now
SIP Trunking for Carriers and Enterprises
Why Carriers Should Transition to SIP Trunking?
Inspirational Leadership
It's in the Cloud
The Cost Benefits of SIP
The Conversion from TDM to SIP
Time to Accept Mobility as the Way
That's Crazy!!
The ILECs and NTCA 2012
A Taxing Issue for Broadband and Channel Partners 2012
When Rural Becomes Competitive
ASP (Access, Speed and Price) Defines Broadband Penetration
Gravy and the Blue Light Dilemma
Red, White and SIP
Gobble, Gobble, Gobbled
Nora Ephron and IP Communications
The World is Making Lemonade
Over Promise and Under Deliver

Trending, Trendy and Works
And the Answer is...
Mac and Cheese, Mitt and Telecom
Mac and Cheese, Mitt and Telecom
It Isn't What It Seems
SIP and VoIP
Facing the Music
Watch Out for that Speed Bump
FUD and MOS Redux
SIP Trunking Cost Savings Redux
SIP Trunking and Guacamole Redux
What's in a Word, Small?
Chicago, Chicago That Toddling Town
A Sea of Change
The Internet, Broadband, 4G and Jobs
Internet Job Creation
Smoking, Frying, Grilling and Spying
Random but Pertinent Thoughts
It's a Monday, Wednesday
How do You Wireless?
You're Fired
Have a COW, Man!
Invest $87.99 and Get a 1279% Return over 12 months
A Couple of Cheesy Thoughts
Triple Digit Growth
A Taxing Decision
Sweeeet!
Can You Access Me Now?
If Only Dorothy had a Smartphone
Cheeky and Cool
Paradiddle, RIM Shot, Cymbal Crash, Done
Conversation is Important
Classics Remain While One Disappears
Invest in Yourself, Enjoy the Returns
A Game of Chicken
Improving Office Productivity is all about IP and Mobility
A Wide Opening
It's 2:00 A.M. in the Morning
Hosting Services
Cloud Computing, Hosted and Managed
Hot, Hot, Hot
Up, Up and Away
Scotch Eggs and FRAND for Breakfast
BYOD is not for Everyone
Mobile UC More than FMC
Serious Mumbo Jumbo Gumbo
Cloud Privacy, An Unreasonable Expectation?
Where No Man Has Gone Before
There Can Be Only One
Dialing It In
IP Reflections
Curds and the Digium Way
Unified Communications Most Important Feature
An Imperfect Storm
Mixing it Up, the Good
Gone, Gone, Gone
Play Fair and Share
How do You Iron Chef?
Punting can be Good
To Purchase, Subscribe or Punt
Braciole, Not Always Italian
Why Perform Customer Analytics?
A Refreshing Bit of News
Ten Wonderful More Days
Forecasting Chicken, Steak and Fairness
Video Conferencing: an Arrow for the UC Quiver
A Not So Weighty Issue
Pancakes and Panned
Do You Want SIP Trunks with That?
Business Ready VoIP: Cable vs. Wireline
Truly Converged Access...
Youth, Money and Mobility
$100 Billion and Counting
Sweet News
Cranberries, Ahead of the Day
Broadband Selection Criteria
Broadband is Around the Corner
Clams, Clams and More Clams
We interrupt this Count
Broadband Selection Criteria 2 and 3
Aioli and Broadband, Hundreds of Options
The Risk of BYOB
Mobility and Unified Communications
USF Reform Takes a Big Step Forward
The Perfect Choice
Standards are In
Accelerating Video Adoption
Poke Me but is that a Book
Got a Beef with That?!

No Surprises Here
Smoked
You are Running Out of Cans and String
Who is Servicing Your Customers?
Dried and True
The Benefits of Retiring the Grand Dame
The End of Ubiquity
Reach Out and Ping Someone
Just Hurry Up and Die
Branding, Brand Management and Winning
Interesting Pizza
Come One and All
Virtualization Technology Adoption
The Invention of Steve Jobs
Slow, Steady and Fast
Finally, the Complete Top Ten Criteria for Selecting an ITSP
Letterman I am not
Wanted Good Food and an ITSP
But Wait! There's More!
Brick and Mortar is Dead! Long Live Brick and Mortar!
Game Changer
Unleash the Hounds
The Diminishing SIP Trunk, Not!
Napoleonic Dreams
Today, I am Being Social
Measuring Broadband America
Smoky Backyards and Back Rooms
Differentiating Yourself When Considered a Commodity
Commercial Real Estate and Cloud Computing
OMG, Crab Cakes and Bing
Internet Marketing State of the Union (con't)
Internet Marketing State of the Union
Simple Soup and the Simple Mind
Tomato Basil Soup
The E-SBC is On the Rise
PBX Sales Are Growing Again
Surprising Consumption
Red, White and ooVoo
No Patent Pending, Just Heat
RIP RIM
Follow Me on Tweeter
It's Not That Time of Year
Because
Think
Pork and Beans, Frost and Sullivan
IPv6 and the Yottabyte
Quantifying Unified Communications
Lump Crab and Data
Two OEMs, Two OSs
A SIP Trunk Standard Emerges
A Stormy Night Shows Me the Future
With Ready Fire Aim Avoid Intractable
How Green is the Cloud?
Technology Commodity Conversation
A Taste of Crabs and a Touch of Security
Taking It to the Cloud
Mashups Seem to be Working
Whew! It's Finally over!
Asparagus Aspirations
Please Take a Moment
How much do You Pay?
You say Tomato and I say Get the Heck Out of My Phone
A Revealing Bite of the Apple
SIP 2.0
Welcome to Potatoes, Onions and Oz
The Best of the Blog 2010
We Need a Little PR
Fill and Keep
More on the Notice of Proposed Rulemaking and Further Notice of Proposed Rulemaking
Holy Massive Bureaucratic Report IP Man!
FCC Floundering May Be Over
Business is Gulping SIP
Business VoIP Faces Armageddon
Soaring with Turkeys and Eagles
More than Flowers
The Voices of Unified Communications through Podcasting
Scrambling to Grow, Slowly and Thoughtfully
From SNL to the Senate, the Honorable Al Franken
Teaching Old Dogs New Tricks
Pause to Taste the Sauce
Geo Targeted SEO for SIP Trunking
FIFO Meets First to File
Gnocchi isn't New and neither is DDoS
It's Getting Really Cloudy Out There
How Big is the Virtual PBX Market?
Holding Fast
Connecting at Enterprise Connect
IPv4 is Running on Empty
Playing Chicken with Net Neutrality
Excellence and Killing the Monkeys
Together, For the Very first Time
VAD and Waffles
Pins and Needles
Interoperability and Lync
Super Bowl and Sinful Sunday
SNR Dreaming
Pulled Plug and Pork
Internet On, Internet Off
Zero, Six, 6940
Going Dutch
Practicing Safe SIP
Welcome to Telecom Prairie
A Bold and Rich Choice
ReVeal
The Value of the VAR
The FCC Capitulates on Network Neutrality
Where's the Beef?
Merry Christmas, Happy Holidays and Happy New Year!
Net Neutrality Makes the Evening News
Up in Smoke, the Telephone Book
Romania and High Speed Internet
What is the best IP PBX?
Povitica, Latkes and IBM
Broadband is not Scarce
What does this have to do with Broadvox?
Jambalaya and a Movie
Erlangs...Really?
Testing Has Begun, Please Disconnect Your Laptop
Gobble but don't be Gobbled
Thanksgiving Day History
Sauerbraten and HIPPA Compliance
My Favorite IP PBX Features
IT Managers Value Different PBX Features
Ratatouille, Shrimp and the Best PBX Features
Confidential...Good Luck with That
Good Days and Bad Days
Pancakes and a Hopping Good Time
Net Neutrality Rebuked During Tuesday's Election
SMBs and Unified Communications
Telecommunications, More than Just a Hill of Beans
To STUN or Not to STUN
STUNned Unnecessarily
Ham, Fettuccine and FiOS
Porchetta and Interop 2010
Veal Valdostana and Traffic Pumping Update
Making Lemonade or M&A
Risotto and Leadership
There is No I in Team
Risotto with Asparagus and Artichoke Hearts
Risotto and Leadership
The Legend of Telemarketing
Pumping up Meatloaf and Traffic
And Congress Steps Over It
VoIP Services Market Continues Upward Trend
Paella and Payola
2010 Channel Partners was Well Received
Broadband, a Civil Right?
Fixing BBQ Shrimp and FoIP
Assessing Sales Turnover
COMPTEL Goes Ethernet
Happy Birthday and the Here You Go Virus
Hosted, Cloud Computing, SaaS, Managed Services
It's All About the Channel
Contact Centers Need New Strategies
Changing the World is not Easy
Advertised, Expectations and Actual
Can We do What Google Does?
To All of You, Thanks
Spicy Asian Chops and Too Hot Huawei
The Wild Wild West and Net Neutrality
Offal is not Awful and the Seven Deadliest Attacks
Survivability
Cloud Nine is Thai Green Curry and No PBXs
The 75 Coolest Service Providers
Roasted and Fired
Combating the Seven Deadliest Attacks with an E-SBC
The Seven Deadliest UC Attacks
CPNI
SIP Trunking is Flourishing
Crab, Pork and an Expanding SIP Market, Good Stuff
The USF Needs Fixing but are these the Guys to do IT
Is the Sky Falling?
Stuffed Calamari and iPhone Stuffing
In Flight Wi-Fi Good, VoIP Bad
Coffee Would Have Been Good
Don't Clam UP about CCS
Protect Your Online Reputation
Plugging Social Media for SMBs
SEM Campaigns and Tracking
SEM...Pay to Play; Is It Worth It?
EVOO and SEO
Grilled Stuff Pork Chops
SEO, SEM, Social Media sells IP
IPv6 Pushes to the Forefront
Simply a Grilled Cheese Sandwich and SIP
The Third Way Moves Forward
BP and IP
Interviewing for a Double Chocolate Ice Cream
All You Can Eat Fettuccine
Test My ISP
IP Connects the World Again
The Telecommunications Bible
A Change is a Coming
A Spicy Issue
Defeat the Power FUD
Acme Packet is not Wily Coyote's Cup of Tea
Good Things Take Time
The FCC is Obscuring Intent with the Third Way
Pursuing Net Neutrality
To the Beat of a Different Drum
A Cautious Approach to Net Neutrality, A Third Way
Are Current Government Policies Hurting SMBs?
Chili Crab, Pepper Crab, the Heat is On
An Improved Strategy for US Broadband
Further Broadband Penetration Deconstruction
Deconstructing Curry and Broadband Statistics
Another View of the US Position on Broadband
Must It Always be Premise PBX Versus Hosted Service?
Mama, Put Your Red Dress On and Put Down the Cell Phone
Saving Net Neutrality with Finesse or Brute Force
Over Reach and Just Right
What's a Typewriter?
We Interrupt this Blogging
Integrating Wireless with IP Communications to Increase Revenues
An Incredible Can of Tomatoes and a Bunch of Writing
Beating FUD with MOS
SIP Trunking and VoiceCon
From Brussels to Orlando
Should Broadband Expansion be Public Policy?
Broadband Access, a Matter of Public Policy?
The SIP and Serve Blog
The IP Community Needs a Little Privacy
The Promise of Anytime
Pity the Fool
Bloggers Block...
Broadband Expansion Economic Impact
Braised, Baked and By the Numbers
Influencing the Reality...
Stimulating the Stimulus
Pearing Up can be Good
SIP Trunking Cost Savings Updated Part II
SIP Trunking Cost Savings Updated
Heart to Heart, Food and Money
Record Snowfall in Dallas
Honesty in Messaging Wins
An Odd Pairing, Pork and Clams, Obama and Net Neutrality
Searching for IP Services - Part II
Looking for IP Services
On the Hunt for Good Food and IP Services
Zero out of 7291
The State of Telecom
Fried Chicken and Broadband have no Relationship
What was the buzz at IT Expo?
What will be the Buzz?
Real Carriers Eat Quiche
Happy New Year!
A Merry Broadband Christmas...
The IP Scene is Green II
The IP Scene is Green
A Curing Review
An all IP Future?
Reading Food and SIP
Is Telepresence the Answer for Video Conferencing?
They're Here...AT&T and Verizon
A Parfait Thanksgiving
A Whole Lot of Smoke, Food and Health Care
A Whole Lot of Smoke, Food and Health Care
Who Do Those Customers Think They Are?
Success with Digium IOT
Potato Cheesiness and the Top 5 Most Ridiculous Things I Have Ever Heard Part II
The Top 5 Most Ridiculous Things I Have Ever Heard
The Rise of the SIP Trunks
Umami in Food and Telecom
Adtran, Jawbone and the SIP Trunking Market
Adtran, Spectrum Partner Summit
Smokin' and the FCC
Channel Manager Qualities II
Channel Manager Qualities
Loco SuperComm and Comptel
Getting Jerked Around...
A Very Good Quarter
See You on Friday
Pan Roasted Chicken and a Little Reminder...
Julius Genachowski and Net Neutrality Update
Cloud Computing Applications and Impact
Shepherds Look towards the Clouds
VON, IP Man, Channel Partners and David Byrd
Top 50 Thank You
SWAG or WAG
HD Voice...
HD Meatballs and Voice
800 million plus 332 million
Crabby over Security
Congratulations...Thank You Very Much!
Peering, Equals Amongst Equals
Simple Steak and Simpler Software
Peek-a-boo Julius Genachowski
IPv6 and the Passing of an Era
Researching Hatch Chiles and Next Generation IP Technology
Now for a Word from Our Sponsor...
The State of IP (Part II) Q&A
Scallops and the State of IP
Up to 70% Savings...Case Study III
Writing the Customer a Monthly Check (Case Study I)
The World Is Your Oyster
Sotomayor and Net Neutrality
Trusted OEMs and the Honest Truth II
Mashed Potatoes with where is the IP?
Google, Gizmo...Game On
The Broadvox VAR On-Boarding Process...
Goodbye and Hello
Presenting IP Communications Continued...
Presenting the IP Message
Stirring Things Up
Service Providers and Business VoIP Security
VoIP Security Begins at Home
Tarragon Chicken and There It's gone Security
Centrex, Is Still Alive?
Mirepoix, Classic...Next Generation, Priceless
Whoops...
Wi-Fi, Mi-FI and Broadband Access
Wi-FI, Mi-Fi and Michael Jackson
Seven Hundred Thousand, Thirteen Million, Twenty-One Million, Two Hundred and Fifteen Million
Internal Training, External Success
Moving Your Team from TDM to IP
The Right to Bear IP
The Senate Hearings Have Begun
Curry No Favors
Try It and Buy It...Not!
Eddie, Phones and Automobiles?
The Cream of the Crop
The Nortel Effect?
We are the Champions..We are Agnostic!
It's Greek to me
Pricing Integrity and Discounting Part II
Pricing Integrity and Discounting
The Value of a VAR
The Chicken or the Egg
Trout Stuffed with Seafood and the End of a War
Broadvox, More than Any Other Carrier...
Can it Get Any Bigger?
Chicken and Dumplings meet All You can Eat Broadband
Oklahoma and Eurocentric: The Demise of the Landline
The Multi-Faceted IAD
Vidalia Onions, Summer and Edge Devices
By the Byte or the End of the Buffet
SIP Trunking is Fun!
Apples and Oranges (SIP Trunking)
SIP...It's the RAGE Part II or Who's Buying?
SIP is the RAGE
A Mouthful: Grilled Butterflied Chicken, CTO, CIO and FCC
Wash the FUD out of Your Mouth
FUD and TAG
Pork Rib Roast and FUD
Foundation of Achievement Part IV
Foundation of Achievement Part III
Mushrooms Foodie, Go Deep says the Coach
Foundation of Achievement Part II
Foundations of Achievement
Four Steps to Belgian Fries and Better Sales
2009 TAG National Convention...
Super Borscht and SUPERCOMM...
Selling SIP Trunking Online...
Online Advertising of SIP
Cook, Plumb, Prepare Veal Marsala and Tax Advice
The Future is When?
VoIP and FoIP
Roasted Beets and Net Neutrality are on the Menu
Conundrum or Kundra
Genachowski and COMPTEL
The Irish lose but Vegas Wins!
VoIP/SIP Trunking Assessment Criteria...
State of the Broadband...1/6242
Croissant Bread Pudding and Bread for LTE...
What's Relevant?
Italian Lasagna and an FCC Update
A Stimulating Valentine's Day Meal
VoIP Peering...
VoIP Peering the key issues...
Triple play and Peering...
IP Man...Batman?
Interconnect, Taxes and Innovation
Sweeet!
Mom and Dad Save the World...
You Mean It's Friday Again...
Out with the Old and In with the New...
Coming up Short...
The Broadvox First Quarter Sales Meeting and 2009
As Nortel falls, AudioCodes rises
Gravity, Pork, Apples and Newton...
What the Heck is a SIP Trunk?
Budgets, Budgets, Budgets
Red, White and Blew...
Lean and Lien
Chili and Choice
On Vacation...
Happy Holidays, Merry Christmas, Happy Hanukkah, Season's Greetings, Happy Kwanzaa...
The Cheese Soufflé wins...Ethernet and Embedded VoIP
The end of Yin and Yang?
French Onion Something and Enhanced Local Numbers...
Paprika and the state of things...
SIP Trunking Cost Savings
It's the Opportunity, Stupid.
Risotto and All-in-One PBXs
Whoa! Good news!
IP PBXs for SMBs and IT
1000 degrees and counting...
Thanksgiving...
Carbonara and Changes to the Obama Transition Team
The Final Card...
ROI, TCO and Bread
Alligators and Crab Cakes
...and who will lead us?
USF and Net Neutrality
A New Administration and Cioppino

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