Rumor has it SER is for sale and has $50 million in sales for the year. The sale makes good sense as a good part of the company’s inbound strategy was dependant on Aspect and now Aspect is owned by archrival Concerto (the company is now called Aspect Software).
SER has the absolute cream of the crop clients in the contact center space and this makes it a great buy. The downside is its overdependence on outbound which is seen as a negative.
Potential acquirers are likely Concerto of all people but don’t count out a fund who has investments in the call center space. Many funds are flowing with money and are looking for new places to invest. I would be interested in hearing any opinions on this rumored deal.