Masergy Helps Clients Achieve Digital Ambitions

Masergy has found itself at the convergence point of numerous fast-growing markets at a time when companies are growing, investing and looking to transform their businesses.

Who is Masergy? Well, you may have visited their booth at industry events. 

Maybe you’ve seen them interviewed at ITEXPO in Las Vegas or South Florida.

Simply stated, they enable global enterprises to innovate, disrupt and dominate their industries with transformative solutions in secure SD-WAN, cloud communications and managed security. The company’s differentiation is their innovative Software-Defined Platform and unparalleled customer experience.

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Recently, they appointed James Parker as Chief Executive Officer. He stated in a press release, “I am delighted to join Masergy, a visionary company with a vibrant culture at the forefront of innovation and unparalleled customer experience. Given the increasing rate of change in technology, Masergy’s agile and secure solutions uniquely empower global enterprises to realize their digital ambitions.”

In an exclusive interview, James told us his focus is to accelerate the growth of the company. Expect continued success in UCaaS, contact center and of course SD-WAN.

He said, “75% of the company’s bookings come from partners and we will continue to accelerate our investments in the global channel program.” But James understands that Masergy’s ability to scale up requires investments in the backend as well, “We are aggressively hiring and  adding key engineering, implementation and support staff to focus on internal growth.”


Key areas of innovation include incorporating Artificial Intelligence (AI) into data flows and allowing autonomous action in networks at a use-case level. Recently Masergy announced that Gartner named it the only visionary in its Magic Quadrant for Global Network Services.

“Networking and cybersecurity go hand-in-hand.” James continued, “You cannot have an intelligent conversation with a CIO about networking without bringing up security.”

He went on to explain how Masergy SD-WAN has a layer of built-in security that enables global enterprises to improve security posture, optimize resource efficiency, and enable cost savings.

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We asked about the latest trends and James confirmed that cloud adoption is accelerating in the enterprise. As a result, Masergy is seeing huge success with their UCaaS and Cloud Contact Center offerings. Financial, legal, professional services, global manufacturing and tech are strong growth areas. Typically, these companies adopt cloud as a first step, then focus on their branch capability and add on managed SD-WAN and managed security services from Masergy.

We ended the interview asking about where the company sits in the marketplace – and confirmed that Masergy is a unique managed service provider who has gained market share from both larger providers as well as upcoming startups in their space.

Masergy is at the forefront of SD-WAN innovation in the enterprise space and claim they deliver the industry’s best client experience as proven by their Net Promoter score over 70 while the industry average is at 21.

Our main takeaway was that Masergy is an agile company that empowers their clients to be agile, too.

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