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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

SmartPhoneMan and His Interaction with Media Servers on St. Patrick's Day

Last week we made it about halfway through SmartPhoneMan’s day.  Let’s finish his day.  Right now, he’s in a rush to...

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Verizon Invites the Channel Once More

Jon Arnold wrote up a good review of Verizon's Broad Cloud offering (VCE). One glaring problem is that it targets in...

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Media Servers and St. Patrick's Day

Last week I wrote about the important role media servers play in the network.  Today is St. Patrick’s Day and let’s...

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What Can You Learn from Target?

I was reading a couple of articles about Target. The retailer has not been doing well lately, including closing all Canada...

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Media Servers Will Play an Increasingly Important Role for Telco Apps

Media servers play an important role in enabling many of the real-time communications applications many of us use every day.  When...

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How a "Wi-Fi first" strategy benefits EMEA MSOs

By: Steve Davidson, European Marketing Director for Cable, Alcatel-Lucent

From original Alcatel-Lucent TechZine posting

A Wi-Fi first strategy can help multi-system operators (MSOs) remain competitive in the evolving marketplace.  Wi-Fi enabled devices default to using the cable operator’s Wi-Fi network for voice, and cellular equipped devices can switch to cellular when out of Wi-Fi range.

Although nuances in the business drivers for adopting such a strategy vary by region globally, this model turns the traditional cellular voice paradigm on its head.

Just like other communications or media industries, MSOs face a dynamic and extremely competitive market. As a result, in EMEA, they have evolved their end-user offerings to embrace market-leading fixed high speed internet access, Wi-Fi connectivity, and bundled mobile cellular services using mobile virtual network operator (MVNO) partnerships.

As the pace of change continues to accelerate, subscribers have made a widespread move to Wi-Fi enabled smartphones and tablets. A European commission study stated that 71% of all EU wireless data traffic in 2012 was delivered to smartphones and tablets using Wi-Fi. This is expected to rise to 78% by 2016.

European MSOs have already invested in Wi-Fi and offer data connectivity services in and out of the home. This not only is a customer retention strategy, but also lets MSOs build out further value added services (VAS) and can reduce data costs of their MVNO agreements.  So if we now contemplate the delivery of voice to these Wi-Fi enabled devices, how do we get started?

Existing Mobility Assets

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Expect Security Funding Bubble to Pop in 3-5 Years

March 26, 2015

Security is one of the hottest areas in tech right now. Indeed, there is infinite possibility in this space because technology inherently has weaknesses and malicious actors seem to always be a step ahead of users and software companies. I see many funding annoncements and lately the amount of money flowing into security seems to be setting us up for a bubble burst at some point in the next half-decade or so.

I won't point out any specific companies because I do not think it is fair to single them out. And I certainly can't list all the companies which have been funded.

The opportunity in this market isn't the issue, it's just difficult to understand how so many new players will be able to carve out niches for themselves which will allow them to boost sales to the point that they justify the lofty valuations commensurate with the currently perceived opportunity.

Say that ten times fast.





SimpleWAN Well Positioned for Security-as-a-Service Growth

March 17, 2015

The state of IT security is terrible - that is the only conclusion you can make when breach after breach is reported in the news. Keep in mind these are the breaches we hear about... Countless others go unreported. Hackers are winning the war against companies and customers are caught in the crossfire.

Will YipTV do to TV What Vonage did to Voice Calls?

March 11, 2015

The VoIP market literally revolutionized the way communications worked – allowing among-other-things, a company to provide over-the-top services which were decoupled from the phone company. For the first time you could go out and buy broadband from one company and phone service from another. The poster-child for this movement in the US had to be Vonage, and the company did a great deal for the fledgling VoIP market at the time. Thanks to Vonage, AT&T launched a competitive service called CallVantage out of fear.

A Candid Talk with Ford about Connected Cars and the Future

March 4, 2015

At Mobile World Congress (MWC) in 2015 I spoke with James Buczowski a Henry Ford Technical Fellow about the company’s connected ecosystem experiments and the future. In the booth, Ford showed connected bikes talking to connected cars and subsequently developing connected ecosystems allowing cities to direct drivers to available parking spaces, developing usage-based insurance models.

Sometime back I wrote about connecting Waze to fitness apps to allow drivers to know if a bicycle rider was around the next blind corner. I mentioned this to Buczowski who told me the DOT in the US is working to get vehicles to communicate more effectively and the V2X initiative is designed to allow better vehicle-to-vehicle and vehicle-to-infrastructure communications.

Acision Fights Creative Destruction with Innovation at #MWC15

March 4, 2015

At Mobile World Congress (MWC) in 2015 Mark Zuckerberg gave a keynote speech for the second year in a row and to me it really seemed like keeping your friends close and your enemies closer. After all, WhatsApp and Facebook are responsible for billions of lost dollars in messaging revenue for global wireless carriers.

I couldn’t help but think of this as I met with Acision yesterday. Some years back I was in their corporate offices in Texas where they told me the threat from advertising based tech models to SMS was unsustainable.

cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

cVidya Helps CSPs Provide Mass Customization to Boost Profit

March 3, 2015

We live in an age of mass customization. We've seen the trend for decades but its accelerating as customers can design their own clothes, perfume and more. Tatoos and body jewelry are yet other ways consumers choose to customize themselves. This thought came to mind in one of my recent briefings.

You see, at MWC 2015, cVidya showed carriers how their solutions allow them to tap into multiple sources in order to accelerate customer value.

TCS Shows Telemedicine Improvements and more at #MWC15

March 2, 2015


TCS had a wealth of interesting news at MWC - probably the most interesting was their VirtuMedix solution which is a HIPAA compliant virtual telemedicine solution allowing doctors and patients to securely communicate in order to minimize the need for in-person visits. In a live demo they showed me how a patient could get added to a queue after paying a fee for service and the doctor could then choose to take the audio or video call. From that point they communicate via WebRTC and can share photos if needed, of a rash for example.

The doctor has a fully integrated portal which links to billing and prescription systems and patients for their part get help entering their malady as the system is prepopulate with popular ailments.

In all, this is a very slick solution - they even have an integrated refund which can be sent to a patient if it is deemed they are better off going to the emergency room after all.

TCS is also working on connected car solutions - helping to harden the solutions to prevent buffer overruns and other issues which could be exploited by hackers. Penetration testing via range checks is one of the way they do this.






Citrix Boosts Mobile Solutions to Carriers, Enterprise

March 2, 2015

Citrix was showing off a lot of interesting solutions at MWC 2015, starting with the MPX 25000, a device which provides ADC functionality for carriers utilizing an NFV approach of using OTS hardware instead of customized solutions. The company tells me this gives them a 300% increase in price/performance over ASIC-based competitors. Moreover, the company's approach allows growing carriers to leverage cloud-based versus telco manageability meaning you get a single virtual interface as your solution grows with the addition of more OTS servers as opposed to fork-lifting boxes in exchange for ever-larger ones.



Carriers can use this device to get up to 80 virtualized sessions to help in various areas of their network such as diameter signaling, NAT, traffic steering and DNS.

Why Cradlepoint is Poised for Growth

March 2, 2015

We all know the M2M and IoT spaces are growing like crazy... Our own growing M2M Evolution and IoT Evolution shows are just a few examples of how the marketplaces are on fire as a seamlessly never-ending flow of new customers comes to each iteration of these events.

While many of the conferences in the space are doing well, I have to say the prospects for one of the players in the market - Cradlepoint might be even better. They seem to be in the right place at the right time with the right products.



The company's AER 2100 is a wired router with built-in redundancy - allowing up to two wireless modems to be activated and even a second wired connection. The device is making tremendous gains in the IoT space.

In a conversation with Ken Hosac of the company today I got to learn how security is becoming another major reason for the company's growth.







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