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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

VirtualPBX Invented the UCaaS Space. This is What They're Doing Now.

In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early is an...

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MasterStream ERP Expands Carrier Offerings

MasterStream, the complex quoting engine of many of today's carriers has been successful at working with enough carriers that they provide 15...

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Why We will need Voice Services

  Last week I wrote about Fax.  I figure I should write about Voice.  Not because I’m leaving voice out, but because I...

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How Nuance is Powering the Voice Economy

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point...

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FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April...

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Why Not Move to Cloud Fax?

  The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud...

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Jabra Responds To Evolving Workplace with Engage 65, 75

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents...

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VirtualPBX Invented the UCaaS Space. This is What They're Doing Now.

April 24, 2018



In 1997, years before Skype, Vonage and before Cisco discovered VoIP, VirtualPBX was invented. To say the company was early is an understatement. Hundreds or thousands of communications companies didn't make it through the various bubble bursts between then and now.

Now though, the company is facing intense pressure from well-funded competitors coming at them from numerous directions. Here is how they are differentiating.



In an exclusive interview with CEO Paul Hammond, we discussed the company's latest platform, Dash - three years old and shiny new.







MasterStream ERP Expands Carrier Offerings

April 24, 2018



MasterStream, the complex quoting engine of many of today's carriers has been successful at working with enough carriers that they provide 15 million quotes per month. Part of what differentiates the company is they provide complex quotes - based on specifications of the carrier and customer. They are leveraging this success and expanding into new and exciting adjacent spaces.



Their first new product, CarrierAccess allows a wholesale carrier to just manage their product catalogue for their provider customers. Instead of using a spreadsheet or portfolio can now have a single portal for everything they need.





How Nuance is Powering the Voice Economy

April 16, 2018

It's no secret that voice interfaces have become one of the most successful product categories in recent years. With the price point of smart speakers dropping to the same level as a week's worth of Starbucks, many consumers have filled their homes with such devices.

All of this is great news for Nuance as they have been a leader in the voice recognition space for decades.

As this tech has evolved to become intelligent assistants, the company has invested in organic growth and acquisitions to stay ahead of the curve.

Speaking of acquisitions we remember when past ITEXPO keynoter Steve Wozniak mistakenly mentioned that Apple was going to purchase Nuance. Sometimes you can be correct but just early. This could be the case as Apple is failing in the Smart Speaker market with its overpriced HomePod. It may be forced to buy Nuance for its voice technology.





FCC and FTC Co-Host April 23rd Expo on Robocall Blocking

April 16, 2018



The Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) will host a Stop Illegal Robocalls Expo on Monday, April 23, 2018, from 10 a.m. to noon, at the Pepco Edison Place Gallery, 702 Eighth Street, NW, Washington, D.C. 20068.

The Expo, which is free and open to the public, will showcase innovative technologies, devices, and applications to minimize or eliminate the number of illegal robocalls consumers receive. 

Jabra Responds To Evolving Workplace with Engage 65, 75

April 15, 2018

After exhausting interviews with 400 call center professionals and IT administrators, Jabra set out to design headsets for the evolving workplace. Respondents told them, automation was handling the easy tasks leaving the higher value phone calls to be handled by agents. 

Also, as rents have climbed, office spaces have gotten smaller and noisier. Open office environments certainly have to be an issue as well.

CounterPath Now does Collaboration

April 15, 2018

President and CEO Donovan Jones



Years before it was fashionable, CounterPath had a soft-client, allowing an app to give mobile devices compatibility with virtually all SIP phone systems. The company's Bria softphone was so ahead of its time, it is pretty incredible that CounterPath hasn't become a household name.

Perhaps that will change as the company recently launched its Stretto Platform for collaboration. We aren't sure we are huge fans of the name Stretto but we are fans of the solutions the company offers. CounterPath can now overlay seamless collaboration on all PBXs. All this while, providing provisioning, battery saving technology, messaging, presence and more.

The benefits become clear when you think about it.







Kollective Improves Network Performance via P2P Technology

April 15, 2018

Enterprise network congestion on continues to be a problem as software updates and files continue to grow in size. Add to these challenges, the fact that increasingly, enterprises expect to be able to communicate via video seamlessly.

In fact, more than 2,000 US and UK office workers, say that employees are dissatisfied with the updates they receive from their senior teams, with less than half (49%) saying that they are happy with the current communication provided by their CEOs and leadership teams. Instead, research shows 62% of workers expect to be able to communicate with their CEOs face-to-face.

The research also highlights how traditional methods of communication are now falling short of expectations, with only 38% of employees being happy with email as a way to communicate and fewer than one in five wanting to receive updates in the form of written documents.

In the place of written documents, video communication is becoming the new normal, with 30% of employees saying they expect to catch-up with the CEOs over video chat.




In an exclusive interview with Neal Lauther (above), Technical Director and Eric Nguyen (below), CMO of Kollective, they explained their company provides technology which makes corporate networks smarter so people can work better.







Could Scheduling Logins Make us Safer?

April 12, 2018

Hackers are relentless. Today it was discovered the Consumer Financial Protection Bureau (CFPB) suffered at least 240 data breaches and another 800 suspected hacks, according to Mick Mulvaney, the acting director of the bureau in congressional testimony.

The City of Atlanta has been in lockdown due to ransomware for a number of weeks. The National Cybersecurity and Communications Integration Center or NCCIC just announced they have observed an increase in ransomware attacks across the world. The FBI issued a virtually identical warning in May of 2017.

In the last few weeks alone it was reported Lord and Taylor, Saks, Sears and Delta suffered breaches.

If it isn't obvious, corporations are not prepared.





NewVoiceMedia Brings Salesforce AI into the Contact Center

April 7, 2018

Artificial intelligence is permeating every sector of business including customer contact and NewVoiceMedia is doing its part to help improve productivity as you embark upon digital transformation.



John Eng (pictured above), CMO explained they make Salesforce Einstein real-time... They eliminate the need for batch processing meaning more rapid insights. In addition, built-in Einstein dashboards allow businesses to more easily analyze customer conversations which are automatically made available in Salesforce to unlock valuable insights across contact center and CRM data.

Conversation Analyzer uses speech-to-text to transcribe calls and deliver intelligent content categorization for actionable insights into the business. With built-in Einstein dashboards, businesses can refine how they boost their successes and manage challenges more efficiently, helping ensure every conversation is successful.





TetraVX Smooths UCaaS Complexity

April 7, 2018


In a recent in-person interview with Jimmy Carroll of TetraVX, he explained the company has an end-user centric approach to consulting with customers to provide superior UC solutions. TetraVX is a new brand of Netrix, LLC launched this past January.

They have an operating committee consisting of the following:

  • Samir Patel – Partner and Director of Unified Communications at Netrix, LLC for four years, Samir has over a decade of experience in the unified communications industry and will be leading delivery and development for TetraVX.
  • James Carroll – Partner and Director of Sales at Netrix, LLC for 11 years, James will be leading TetraVX’s sales and marketing.
  • Vytas Kasniunas – Partner and Director of Channel Relationships at Netrix, LLC for the last five years, Vytas has been with the organization for over 19 years in total and will be leading indirect channel sales and sales operations for TetraVX.


“With increased focus, investment and dedicated research and development, TetraVX will continue to build upon Netrix’s success and provide rapid innovation across the multiple integrated platforms. Supported by the broader Netrix family, TetraVX is poised well to capture the growing UCaaS market and be a leader in the market” said Rob Dang, Managing Director at Netrix, LLC.

In addition to developing its proprietary technology, TetraVX will retain its long-standing partnerships with Microsoft, Cisco, Five9, Nectar, and VOSS.

The company is a CLEC and works with eight tier-one carriers in the U.S.






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