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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

The Unique role of the Service Provider with a SmartHome

  As last week's blog described, a SmartHome is a complicated place today.  A service provider could tie all of these different...

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The SmartHome, The Service Provider, and Connectivity

The SmartHome market is important for consumers for many reasons - energy savings, additional security and improved quality of life to name...

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Part 3 of Pros and Cons of Hosted vs. CPE Phone Systems

In part 2 of this series I discussed price. Now let’s wrap up this series and talk about Unified Communications, features and...

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How to Prepare for The Future of Work

The future of work continues to change and the predictions of mass joblessness as a result of AI and robotic automation have...

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Pros and Cons of Hosted vs. On Premise Phone Systems (Part 2)

In Part 1 we discussed some of the considerations that would affect a cloud vs on-premise solution. Now I’d like to start...

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Pros and Cons of Hosted vs. On Premise Phone Systems

Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor...

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Making Sense of Blockchain and Nothing Can Be Hidden in it?

The Bitfury Group and First Block Capital, on January 11, 2018, announced they had invested in Emercoin and would support the ground-breaking...

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How to Prepare for The Future of Work

July 2, 2018

The future of work continues to change and the predictions of mass joblessness as a result of AI and robotic automation have been incredibly inaccurate. Then again, we have a feeling these people in the predicting business are behind the grim Y2K warnings of the late nineties. Some of them we hear, have even gone into predicting presidential elections. (Ahem.)

While robotic automation and AI hasn't obliterated the job market, it does and will continue to absolutely wreak havoc on entire industries.

AI Creates a New Intelligence, Transforming Business

June 28, 2018

AI will be integrated into the fabric of every system, device and network. The global AI market is expected to grow approximately 150 percent from 2016 levels, reaching a forecast size of $4.8 billion according to Statista.

AI, machine and deep learning will create a New Intelligence, altering the destiny of every corporation.

Digital transformation underway in many organizations will be a continuous evolution - never complete, as the power of artificial intelligence is added to applications and solutions.

The era of self-tuning is upon us. Today, Facebook pointed out their services are self-tuning using Spiral, a system for self-tuning high-performance infrastructure services at Facebook scale, using techniques that leverage real-time machine learning. By replacing hand-tuned heuristics with Spiral, they can optimize updated services in "minutes rather than in weeks!"

The post continued:

At Facebook, the pace of change is rapid.











Apple Banned Cryptocurrency Mining; Where is the Outcry?

June 12, 2018

Apple has added new language to its App Store review guidelines related to cryptocurrency. Under the Hardware Compatibility section, Apple now states that "apps, including any third party advertisements displayed within them, may not run unrelated background processes, such as cryptocurrency mining." 

In addition, an entire section on cryptocurrencies states the following (bold added by us for emphasis):

Apps may facilitate virtual currency storage, provided they are offered by developers enrolled as an organization. "In addition, apps may not mine directly for cryptocurrencies, unless the mining is performed in the cloud or otherwise off-device. Apps may "facilitate transactions or transmissions of cryptocurrency on an approved exchange, provided they are offered by the exchange itself," although apps facilitating Initial Coin Offerings ("ICOs") must originate from "established banks, securities firms, futures commission merchants ("FCM"), or other approved financial institutions." And finally, cryptocurrency-related apps "may not offer currency for completing tasks, such as downloading other apps, encouraging other users to download, posting to social networks.

The obvious implication here is Apple doesn't want mining performed on the device itself as mining in the cloud is OK.





Openpath Intros Next-Gen Access Control System

June 10, 2018

As everything in our lives has become smart; the phone, speaker, lights, cities, thermostats and doorbells, the reality is that pretty much everything needs to become intelligent to participate in the ecosystem of things and services. One area which has lagged however is building security.



This has now changed as Openpath has delivered a truly smart access control system. It's a unique next-generation solution that replaces legacy key card systems with one that uses mobile and cloud.



The good news is they do support encrypted key cards so workers can still use what they are comfortable with. 


James Segil (above), Openpath President & Cofounder explained in a telephone interview that their most unique feature is "Touch" (see video example below) which allows someone to keep their phone in their pocket or purse and simply "touch" the reader at the door to unlock it.












Nerdio ITaaS Helps Maximize MSP Profits

June 5, 2018

As customers continue to embrace cloud, MSPs and IT providers can look at the transition as an opportunity or a competitor.

One of the biggest challenges for MSPs is dealing with the increased cost of employees without being able to pass these costs on easily to customers. When benefits are factored in, increases can be 5-10+% each year.

One option is to hire less expensive workers but you get what you pay for many MSPs don't want the cheapest workers they can find servicing their customers.

Another way to handle the challenge is to automate but there is a limit to how much automation can be applied to installing servers and desktops.

This is where Nerdio comes in. They provide easy IT automation for managed service providers and their customers. Nerdio for Azure provides IT automation technology that delivers pricing, provisioning, management, and cost-optimization of hybrid and full IT environments on the Microsoft Cloud, allowing MSPs to build and rapidly grow their IT practices in Azure.

In a telephone interview, Nerdio CEO Vadim Vladimirskiy said, "Many MSPs are looking to add advanced cloud services to their offerings and find alternatives to continued investment in their own infrastructures.










ZiipRoom Intros Must-Have Videoconferencing Solution

June 5, 2018



Friction or resistance is generally used to slow things down. In fact, a car's braking system is a great example of something very small - brake pads, reducing the momentum of a vehicle weighing thousands of pounds.

A learning curve is friction. Multiple ways to accomplish the same outcome causes friction. In technology, one example of friction was Microsoft Windows phones around the 2005 timeframe.



Array Networks: Laser Focus on Private Cloud Security and Networking

May 24, 2018

Recently we shared how MSPs and resellers in telecom are going in three directions:

The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the install themselves.

Another direction is the reseller becoming an MSP. They install software in the cloud - which could be their own data center, AWS, etc.



Cloudstudio with Your UCaaS, Would You Like Fries With That?

May 21, 2018



McDonald's is famous for asking customers if they want fries with their order and as a result, over the years, they have generated millions of dollars of extra profit. We can all learn a little something from this worldwide purveyor of fast food.

Far less tasty but far more profitable could be the sale of on-hold, music and messages to your customers buying a PBX, UC or UCaaS. Whether you sell Mitel, Avaya, Cisco or just about all other phone solutions, you can also sell an on-hold solution.



Recently, we had an exclusive phone interview with Mick Sakakeeny, Division President, Cloud Services at Spectrio LLC. We met the company at the recent Ideacom event in Washington, DC where Your's Truly was a keynote speaker.



Spectrio product lines include Intellitouch, Cloudstream and Cloudstudio.











Martello Offers Unique SD-WAN Solutions

May 17, 2018

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality management to remediation.



According to Tracy King, Director of Marketing, "The layer 2 approach makes it easier to install." She continued, "You just drop in the box and it works."

She continued by explaining the company has subsecond failovers, hybrid WAN solutions, a UC site qualification tool and more. Customers can see in advance how many calls the network can concurrently support.

In addition, they offer a STREAM VPN engine which encrypts per flow and offers zero-touch provisioning.

The LBX700 Link Balancer provides throughput of 800 Mbps, 512 VPN tunnels and support for up to 14 ISPs

Tracy explained there is no limit to how many sites which can be meshed with their new ATLAS SDWAN solution.











New Rev.io REST API Helps Carriers Reduce Leakage, Improve ROI

May 15, 2018

Revenue leakage among carriers is close to a billion dollars and as new services come on line, the complexity of managing various plans increases, potentially allowing for lost sales and profits.

To deal with these and other problems carriers face, Rev.io is working hard to produce new solutions for communications service providers or CSPs.



In an exclusive interview with Evan Rice, VP of Sales & Marketing, he explained the company has recently released its new REST API which is lighter weight than SOAP. The new developer portal allows test calls, an interactive developer portal and sample code in various languages.

Rev.io's new REST API gives clients and partners access to their usage-rating, metered billing, customer data, and inventory catalog via easy to implement integrations. The company hopes to expand partnerships and has encouraged other companies to utilize the REST API to create integrations with their monetization engine.

The new API Development Portal combined with an API-first architecture will allow Communications and IoT service providers to have an improved developer experience. Rev.io clients will be able to fully integrate with proprietary or partner systems, access a library of documentation, and enjoy the quality and usability improvements gained by moving from a SOAP API to a REST API.










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