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Rich Tehrani
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Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

April 16, 2015


At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating:

The video industry is changing rapidly thanks to time-shifting, on-demand and mobile devices. This in-turn affects the whole broadcast chain. The typical broadcast studio has lots of big iron with blinking lights – roughly analogous to mainframes or perhaps carrier class switches – a Class 4/5 perhaps is more like it. While the cable companies have moved to standardized IT and SDN, these companies haven’t made the change.

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

April 9, 2015

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally, the cloud will continue to become a more integral part of everything we do.

How Temasys Solves The WebRTC Browser Interop Challenge

April 7, 2015

WebRTC is a huge step forward in allowing interoperable realtime communications between various web browsers but as far as we've come as an industry, we still have more to go. Temasys is spearheading the effort to alleviate the interop challenges facing the WebRTC community. To keep my audience updated, I recently had a chance to interview Chip Wilcox, CEO at Temasys to learn more. I hope you find the interview useful.

Exclusive Interview with Aricent's Frank Kern at MWC 2015

April 3, 2015


It’s been a few years since I've covered Aricent (2012, 2009, 2006) but as fate would have it I was fortunate enough to interview Frank Kern, CEO at MWC 2015. This is one of the companies behind many of the products we use and one you likely don’t know a great deal about. It’s owned by KKR and Sequoia and is a pure-play product innovation services company – Kern explained his they don't do IT and BPO like others in the space.

Another differentiator is the company’s core strength is connectivity and there is a great demand for such services at the moment.

Fring Alliance Aims to Become Carrier VoIP Cooperative

April 3, 2015

Fring may be one of the more interesting stories in the telecom space. The company launched one of the first VoIP apps I used on the iPhone – if not the first. They then sold to GENBAND some years later to be the core enabler of a hosted VoIP platform carriers could purchase from GENBAND and resell to their customers. In short, a simple cloud-based white-label way to compete with OTT without massive investment.

Nespresso and Keurig Shows Carriers How to Increase ARPU and Customer Stickiness

April 1, 2015

Amdocs shows carriers how they can take a commodity business and make it better



Technology has taken the coffee business to a new level. Nespresso capsules and Keurig K-Kups have brought premium coffee to the masses while simultaneously bringing billions of dollars of new profits to the companies that took a commodity business and found a way to add value. Perhaps the only thing as addictive than substances you ingest or breathe-in are mobile devices. It goes without saying that morning coffee and gadget usage are two things most people wouldn’t want to be without.

Yes, Consumers Will Buy Self-Driving Cars

April 1, 2015



Mercedes driverless car

Every technological leap requires some vision. Some more than others. In the case of self-driving cars, it seems apparent that at some point in the future, every car will be autonomous.

AT&T Partner Exchange Adds Features to Gain SMB Share

March 27, 2015

Ma Bell knows it's all about ecosystem

Companies rare really focusing on their solution partners (SP) – especially when looking to court small to medium business customers as the SP owns the relationship. As reported by Tara Seals on TMCnet recently, Nimble Storage, AT&T, HP, Equinix, NTT America and others are deploying similar strategies to court this market.

In fact, two years ago, AT&T Partner Solutions decided it wanted to attract more customers with up to 20,000 employees and as a result, they decided they would change the way they do businesses. In a recent meeting, Brooks McCorcle, president of the division says they now act more like a Silicon Valley start-up.

While it isn't uncommon for companies to become more nimble in the face of growing competition, it is impressive to see any division of an established carrier making such a claim.

Expect Security Funding Bubble to Pop in 3-5 Years

March 26, 2015

Security is one of the hottest areas in tech right now. Indeed, there is infinite possibility in this space because technology inherently has weaknesses and malicious actors seem to always be a step ahead of users and software companies. I see many funding announcements and lately the amount of money flowing into security seems to be setting us up for a bubble burst at some point in the next half-decade or so.

I won't point out any specific companies because I do not think it is fair to single them out. And I certainly can't list all the companies which have been funded.

The opportunity in this market isn't the issue, it's just difficult to understand how so many new players will be able to carve out niches for themselves which will allow them to boost sales to the point that they justify the lofty valuations commensurate with the currently perceived opportunity.

Say that ten times fast.





SimpleWAN Well Positioned for Security-as-a-Service Growth

March 17, 2015

The state of IT security is terrible - that is the only conclusion you can make when breach after breach is reported in the news. Keep in mind these are the breaches we hear about... Countless others go unreported. Hackers are winning the war against companies and customers are caught in the crossfire.

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