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CallMiner Makes AI-Fueled Speech Analytics a Reality

CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing In an in-person interview. You may know...

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Omilia Conversational AI Expands into Cloud

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle...

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PCM Enhances Collaboration Portfolio

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember...

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Beware of New Zealand-Related Scams and Malware Campaigns

Please make note of this important warning from DHS: ---In the wake of the recent New Zealand mosque shooting, the Cybersecurity and...

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XMedius Empowers Teams with Enterprise-Grade Call Center Solution

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for teams...

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AT&T Launches API Marketplace

The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and...

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Ransomware is a Plague - Here are Some Cures

Ransomware costs corporations and individuals billions of dollars per year yet many companies seem to care about the threat after they have...

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New x.ai Chrome Extension Seamlessly Integrates Scheduling Into Workflows

March 20, 2019



The future of work is here!

Lightweight and easy to install, the x.ai Chrome extension integrates their AI scheduling assistants even more seamlessly into your daily workflow. The moment you identify the need for a meeting is the moment they're there to help you out, no tab-hopping required.

Click the extension on the upper-right hand side of your browser to instantly edit your calendar and access your schedule.

Composing an email? Just click on the new icon in Gmail to insert a link to any of your calendars using an event name, a URL, or a sentence with the click of a button. Your guests can use the link to schedule a specific type of meeting with you.







CallMiner Makes AI-Fueled Speech Analytics a Reality

March 19, 2019



CallMiner allows organizations to extract intelligence from customer interactions,” said Scott Kendrick, VP of Marketing

In an in-person interview. You may know their existing product line – Analyze, Coach, Alert and Redact.

They improve sales performance, measure effectiveness of marketing campaigns, call center efficiency, etc.

Omilia Conversational AI Expands into Cloud

March 19, 2019

Omilia is a software company focusing on customer service automation. They have an AI system commercially deployed at large scale. They handle 100% of Royal Bank of Canada’s traffic with a fully conversation voice assistant.







They provide on-premise and cloud solutions – with the latter becoming more strategic, thanks to customer requests.

PCM Enhances Collaboration Portfolio

March 18, 2019

PCM is the 2.3 billion dollar a year organization you may not have heard of. They were once PC Mall – remember those catalogs we all used to get? Actually, remember catalogs?

About four years ago they spun out professional and consultative practices focusing on security, hybrid data center, Microsoft and more recently, collaboration.



Beware of New Zealand-Related Scams and Malware Campaigns

March 18, 2019



Please make note of this important warning from DHS:

---

In the wake of the recent New Zealand mosque shooting, the Cybersecurity and Infrastructure Security Agency (CISA) advises users to watch out for possible malicious cyber activity seeking to capitalize on this tragic event. Users should exercise caution in handling emails related to the shooting, even if they appear to originate from trusted sources. Fraudulent emails often contain links or attachments that direct users to phishing or malware-infected websites.

AT&T Launches API Marketplace

March 18, 2019



The new AT&T API Marketplace provides prepackaged code to allow companies, ISVs and others to integrate more functionality into their apps and websites.

APIs include:

  • click-to-connect voice
  • video
  • text
  • 2-factor authentication

“Even the largest enterprises struggle with securing the time and resources needed to deploy capabilities that can enhance customer service and create personalized experiences,” says Roman Pacewicz, chief product officer, AT&T Business. “In today’s omnichannel communications environment, customers expect timely responses. By giving businesses a consistent experience and easy-to-use tools, we can help address common pain points efficiently and effectively.”

Built on Ribbon Communications’ Kandy platform, the AT&T API Marketplace offers turnkey applications and self-service APIs for developers to create custom applications.

Turnkey applications are plug-and-play communications services that can easily be incorporated into business applications and websites. Self-service APIs are available for customers who prefer to integrate these capabilities into their own environment.










XMedius Empowers Teams with Enterprise-Grade Call Center Solution

March 18, 2019

XMedius Solutions Inc. just announced that it has made its XM TeamQ informal call center solution easier to adopt for teams looking to manage workflows and enhance collaboration. XM TeamQ is now offered as a standalone application or as an add-on to XM Connect (formerly CX-E), the company’s unified communications platform.

As workers become more distributed, teams of IT help desk and technical support groups, sales support and service departments, as well as hospital administrators and university staff, find themselves juggling multiple tasks and balancing numerous interactions each day.

Ransomware is a Plague - Here are Some Cures

March 17, 2019

Ransomware costs corporations and individuals billions of dollars per year yet many companies seem to care about the threat after they have been hit. Investing resources in this fashion is similar to waiting to be robbed before installing an alarm - or even locks.



Derrick Wlodarz is a seasoned IT Specialist who owns Des Plaines, IL-based Managed IT Service firm FireLogic. He has some sold thoughts on how to protect yourself which we summarized below:


1) Disaster Recovery & Business Continuity Are “Need To Have” Business Requirements

One aspect that all major ransomware incidents seem to have in common these days is the fact that Business Continuity (BC) and Disaster Recovery (DR) are either not present, never tested, or incapable of being relied upon. This client we came in to save was no different.








Sennheiser TeamConnect Ceiling 2 Follows the Active Speaker's Voice

March 17, 2019

Perhaps one of the biggest challenges to collaboration sessions is handling the one or more speakers who are mobile during a meeting, drawing on the board or whatever they happen to be doing.

Meetings are tough enough with poor cellular and VoIP connections, having substandard equipment at the endpoints only makes things worse. 



The new Sennheiser TeamConnect Ceiling 2 automatically focuses on the active speaker within a room. Integration of the ceiling microphone is easy and straightforward thanks to redundant Dante ports, Power over Ethernet, compatibility with the Sennheiser Control Cockpit app and an open media control protocol.

This is the company's flagship A/V conferencing solution, employing the company’s patented automatic, adaptive beamforming technology — which follows the active speaker wherever he or she moves in the room.

Beamforming is also used in advanced WiFi access points and will be a huge part of 5G networks when they finally deploy.

TeamConnect Ceiling 2, which is available from April 15th 2019, can be used together with existing analog conference systems or integrated into fully digital systems, where it can also be controlled and monitored via the IP network.













Coffee is the Latest aaS Offering Thanks to Burger King

March 17, 2019



Coffee as a Service is here thanks to Burger King who will allow you to have one coffee per visit per day for $5 per month via the company's app.

As Karen the Deal Hunter points out, that is 17 cents per day.

Burger King Coffee Every Day for $5/mo?

That's 17¢ per day, per cup! https://t.co/tQXYCDNFp0 https://t.co/eS36oMkyrV

— Karen The DealHunter (@DigiDealHunter) March 15, 2019

The application service provider market or ASP for short was launched in the late nineties towards the latter part of the dotcom boom. It became the precursor to aaS - also referred to as cloud. At the time, investors threw hundreds of millions of dollars at these ASPs, hoping that this new market was the future of everything.

The investors and ASP founders were ALL right but when the dotcom bubble burst, all the funding left the market.

Mark Benioff, the CEO of Salesforce was one of the only companies to make it through and he details the hell his company went through in his book Behind the Cloud.

Before coffee as a service, carwash as a service was the most interesting offline aaS model we came across. 












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