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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

SIP Trunking Options for Mixed Networks

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes...

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Shocker! People Who Buy an $800 Phone can Afford $1,000

We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they...

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C by GE Sol: Would You Buy a $200 GE Lamp?

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the...

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Apple iPhone X Face ID May not be Secure Enough for Many Users

While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to...

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Apple's Face ID may not be Secure

After answering critics for years that the size of the iPhone was large enough in comparison to the ever-larger Android devices, the...

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New Home: ChannelPlaybook.com

We have a new home for the blog: check out ChannelPlaybook.com Follow me on twitter for the latest news and updates: https://twitter.com/radinfo...

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Using Chat Programs for Payments

Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing...

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Here are the Two Wearable Tech Killer Apps

September 20, 2017

We were very happy to be chosen as a top ten wearable tech expert by Nex Band who asked us for the killer apps in this exciting field. If you want know my predictions and some of the others, feel free to read the whole post.



OK, if you read this far - maybe below the fold (the part of the screen you have to scroll to read - term comes from the days of the newspaper), depending on the resolution of your screen, you deserve to see my predictions without clicking. Still, please check out the original post for all the predictions.

There will be two killer apps for mobile in the foreseeable future. One is glasses-based and will be augmented-reality related.







Shocker! People Who Buy an $800 Phone can Afford $1,000

September 18, 2017


We have been reaching tech blogs and articles from some of the most respected writers in all of tech-dom and apparently they know something that we do not. People who can afford a phone which costs $800 and often $900 after it has been loaded with memory cannot afford $1,000. Articles discussing tech haves and have nots and the new status symbol of the iPhone X have us baffled.

Finally, there is some sanity in the tech blogosphere - the realization that the iPhone X is hurting sales of the iPhone X.

Apparently tech bloggers who have never priced anything themselves have no clue how the real world works.

The perceived difference between a $1,000 and $900 phone is negligible. Couple that with some degree of exclusivity as the X is the first bezel-free iOS device and the justification for dropping a few extra C-notes is easily made.

Finally, and this is what really annoys us about the bloggers - the vast majority of people have the ability to finance their phone over years.








C by GE Sol: Would You Buy a $200 GE Lamp?

September 18, 2017

Some time back we were fortunate enough to attend a breakfast meeting with Jack Welch in Stamford Connecticut. At the time, the Palm 7 was all the rage to give you an idea of how far back we're going in time.



Jack said two things which stood out in our minds.
  • A Palm 7 uses as much energy as a refrigerator when you take into account the servers it accesses
  • Chinese light bulb competition is brutal
On this second point, GE has turned to Apple's playbook of vertical integration to get around the problem of commoditization of their market. Instead of fighting the no-name brands head-on, the company has gone upmarket and sells a $200 C by GE Sol Lamp which includes the Amazon Alexa voice assistant.

Yes, you can assemble something similar by buying an Echo Dot from Amazon and some Philips Hue lights but this misses the point of the elegant simplicity of the Sol which is a piece of art in and of itself.



This new lamp C by GE Sol is part of the GE Lighting portfolio and was designed by Richard Clarkson. It not only works with voice commands but also via an iOS and Android app.



Here are some other features of this lamp:

  • Five Different White Lights: From crisp energizing light to help you stay alert in the office to soft, relaxing light to help you unwind in the family room, Sol has five white tunable light options for your control.

















Apple iPhone X Face ID May not be Secure Enough for Many Users

September 16, 2017



While Face ID is theoretically 20 times more secure than Touch ID at 1:1,000,000 chance of a false match as opposed to 1:50,000, there are some legal and societal reasons why we still believe it is less secure in certain situations.

Touch ID requires the owner to physically place their finger on a device. Face ID does not.

This may not seem like a huge deal but it has tremendous implications both legal and societal.

We pointed these issues out recently where we said the phone could be used without the permission of the owner in certain situations:
  1. Law enforcement holds phone up to person’s face to unlock it.
  2. Person sleeping or partially passed out – another person holds phone up to their face.
If a person is arrested or crossing a border or otherwise comes into contact with law enforcement, the authorities have the ability to take the phone from the owner. With Touch ID, assuming force is not used, the owner of the device would have to physically decide to place their finger on the phone to unlock it.

Face ID however makes this potentially easier for law enforcement. Now, all they have to do is place the phone up to the user's face.

We reached out to Apple about this matter and they replied with the following statement:

Our teams have been developing the technologies behind Face ID for several years, and our users’ privacy has been a priority since the very beginning.

Face ID provides intuitive and secure authentication enabled by the TrueDepth camera system and the A11 Bionic chip, which uses advanced technologies to accurately map and match the geometry of a user's face.















Apple's Face ID may not be Secure

September 14, 2017

After answering critics for years that the size of the iPhone was large enough in comparison to the ever-larger Android devices, the company finally capitulated and now makes phones it once implied we would never see. In 2013 they actually said larger devices don't fit in the hand. After the taller iPhone 5 was launched, that all changed. The iPhone 6 Plus became even taller and wider.

Apple made an important design decision with its iPhone X line.

MultiTech Continues IoT Leadership in LPWA and Security

September 12, 2017

One of the longest-running companies in the connectivity business, MultiTech has stepped up their IoT leadership. Specifically, in the world of LPWA. At MWC Americas the company demoed NB-IoT with T-Mobile. Company spokesperson Sarah Brown told me in an in-person interview that this is the first demo of its kind in the US.

Apple Chooses Qi for iPhone 8 and iPhone X Charging

September 12, 2017

Whatever wireless charging tech Apple decided to use would spark a trillion-dollar upgrade cycle in cars, gym equipment such as treadmills, office furniture, night-tables (especially in hotels), coffee-shop furniture and basically all flat surfaces.

Just to stay competitive, Dunkin' Donuts will upgrade all its tables to keep pace with Starbucks and there may not be a restaurant that can afford to ignore the trend.

We are talking world-wide here - over a trillion dollars will easily be spent. Some of the upgrades would have happened anyway but do not underestimate the power of Apple to force companies to piggy-back on their success.

Apple could have gone with its own standard and taken a piece of this new trillion-dollar space through licensing but instead they decided to use Qi, the standard we first talked about in 2013 when we were a bit thinner.



Because Apple went the open route, and decided not to make money from their newfound wireless charging dominance, the industry as a whole will flourish.

There will be no Apple-tax and subsequently all vendors have a new standard to focus on. Expect Microsoft laptops to benefit as well because they soon will have to embrace Qi. Ditto for Chromebooks and all Android devices. We saw Qi powering an electric kettle four years ago so it will likely be able to handle the charging of much of our electronics - not servers but at least much of what we put in our laptop bags.

Expect dirt-cheap Chinese Qi-power mats.













Paul Ryan: Smartphones Are Cleaning FEMA Out

September 7, 2017



According to Speaker of the House, Paul Ryan, people are using smartphones to apply for FEMA assistance at unprecedented levels and as a result it is nearly out of funds.

This wasn't possible in past disasters because people needed PCs, electricity and homes which weren't flooded or destroyed to connect to the internet.

Hurricane Harvey and it's immense amount of flooding has destroyed a large number of homes (above) while Hurricane Irma has already hit land in the US territory of Puerto Rico and will hit the US mainland soon. Even worse, hurricane Jose isn't far behind Irma.

Smartphones have made the pace of everything happen more quickly and asking for assistance from FEMA is no different and while this is great for those in need, it will put inordinate strain on government budgets to ensure the emergency fund stays solvent.







Why IoT Companies Will Soon be Chasing Lumavate

September 5, 2017

Few people have heard of Lumavate but at the conclusion of this post you'll be convinced that they likely point to the future of at least one segment of the IoT market.

Before we get into the company, lets delve into the company's latest news. Don Brown has led a $2 million dollar seed investment.

The reason this matters has to do with integration.

Dr. Don Brown is someone who gets a fraction of the press he deserves. If he lived in Silicon Valley, the tech media would worship him 24x7. Because his last company was located in Indiana, he flew somewhat under the radar of the general media while revolutionizing the way trillions of dollars were spent in the call center market.

I first met Don when he launched Interactive Intelligence around 1995.







Tunnel is the Professional way Call Centers Text Customers

September 4, 2017

WhatsApp revolutionized consumer texting. Slack did it for business. Tunnel wants to do it for call centers.





There is no shortage of vendors who will allow your call center to send text messages via an API.

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